Summary
Overview
Work History
Education
Skills
Trekking and Pet sitting
Languages
Timeline
AssistantManager
Rajesh Bagodi

Rajesh Bagodi

Bengaluru

Summary

Results-driven Risk Manager bringing proven skills in administering risk management process. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling a culture of responsibility and attentiveness.

Overview

10
10
years of professional experience

Work History

Risk Manager

HSBC
02.2022 - Current
  • The end-to-end management of the Risk function includes effective management of the risks/issues from the stage of opening until closure/validation. Timely management and resolution of all identified control weaknesses including Internal Audit points, FCR Assurance findings, and MSIIs.
  • Worked closely with key stakeholders in FCC, FCR, Internal audit, and other business function owners.
  • Report on the adequacy of the internal control environment and on compliance with regulatory and Group requirements.
  • Drive effective design, analysis, and remediation of control measures.
  • Prepare and present various Risk related MI.
  • Perform deep-dive reviews on risk & control environment.
  • Manage and coordinate various External and Internal (All Lines of Defense) audits.
  • Perform deep-dive reviews on the Internal Events and presenting to the Senior Stakeholders and Risk Stewards.

Assistant Manager - QA

HSBC
06.2018 - 02.2021
  • SME for Offshore (Bangalore & Hyderabad).
  • Quality SPOC for APP SCAM Team BANGALORE & HYDERABAD site.
  • Prepare and share daily, weekly, and monthly Management Reports to the business area.
  • Up-skilled across all the Fraud lines of businesses (Premier, CMB, Retail, FIT, FD, and M&S).
  • Experience in SASEFM and BMM.
  • Experience working on Scion Norkom and UCM.
  • Experience in UK SharePoint BPS Portal.

Fraud Detection Analyst

HSBC
10.2016 - 05.2018
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Deal with customers’ queries in a 24/7 contact center-based environment. Ensure delivery of best-in-class service standards. Stay connected with fraud & scam trends and constantly endeavor to avoid any losses for the bank.
  • Experience in Transaction Monitoring (Card and Account level transactions).
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Digital Interaction Executive

[24]7 Customer Pvt Ltd
05.2015 - 08.2016
  • Answered an average number of calls per day by addressing customer inquiries, solving problems, and providing new product information.
  • Provided Credit card-related information to Citi Bank Customers.
  • Attended supervisory skills training at 247 customer Pvt Ltd.
  • Ensured superior customer experience demonstrating empathy and resolving problems on the spot.
  • Provided floor support to the training batches. Answered product questions with up-to-date knowledge of Citi credit cards.

Education

Bachelor of Computer Applications - Computers

Kalpavaruksha Institute of Management Studies
Belguam
08.2013

High School Diploma -

Army Public School
New Delhi
05.2010

Skills

  • Risk Mitigation
  • Root Cause Analysis
  • Risk Management Processes
  • Risk Identification
  • Risk Management
  • Fraud Detection
  • Authorized Push Payment Scam
  • Internal Events

Trekking and Pet sitting

Passionate about Trekking. "There are no shortcuts to any place worth going - Beverly Sills".


Love Pet Sitting. Eat-Play with fur babies-love dogs.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Advanced (C1)

Timeline

Risk Manager

HSBC
02.2022 - Current

Assistant Manager - QA

HSBC
06.2018 - 02.2021

Fraud Detection Analyst

HSBC
10.2016 - 05.2018

Digital Interaction Executive

[24]7 Customer Pvt Ltd
05.2015 - 08.2016

Bachelor of Computer Applications - Computers

Kalpavaruksha Institute of Management Studies

High School Diploma -

Army Public School

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Rajesh Bagodi