Rajesh Dalvi

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Recruits top talent and raises the bar for the team.
• Actively manages performance and develops team members
• Demonstrated familiarity with latest hardware, software and networking technology.
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• Implemented technical solutions to solve customer issues and increase satisfaction.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored systems in operation and quickly troubleshot errors.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Collaborated with outside departments to implement system-wide improvements.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Diagnosed and troubleshot hardware, software and network issues.
• Uses network and system administration skills to effectively support local site infrastructure.
• Writes standard operating procedures and technical documentation.
• Creates change management plans that are technically accurate and adhere to standard guidelines.
• Assists in evaluation of new technology and develops processes or procedures for technical support.
• Communicated with clients to verify roots and causes of computer problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Communicated with clients to verify roots and causes of computer problems.
• Installed, supported and maintained company hardware and software infrastructure according to best practices.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Supported project planning team to promptly address hardware and software problems and network emergencies.
• Analyzed and produced recommendations on continuous network improvements.

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Documented and updated known fixes in knowledge base for future reference.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Assisted end-users with conference room equipment setup and operation.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.

· Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Worked with various systems, software and peripherals and various types of games.
• Obtained and evaluated information about new systems, peripherals and software technology.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
• Helped streamline repair processes and update procedures for support action consistency.