Rajesh Damodararaju

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Decisive leader with good planning and organizational skills.

• In Dec 2009 for Category setup and Maintenance team, streamlined the process, identified challenges and played a key role in bringing 18 FTE’s more to the existing 12 FTE’s resulting in 150% improvement in the team strength within 8 months.
• Participated in Nielsen BPI – Client Totals and gave a FTE benefit of 8 FTE’s in the beginning of 2012 by using LEAN methodology and I am GB Certified
• Leading on the strategic initiatives in 2012 – 2013, played a key role in reducing quality incidents by 29% - 17 incidents in 2013 compared to 24 in 2012.
• As a Manager in June 2013 Simplified the processes with the help of development team to achieve 25% productivity improvement to the client.
• The SOC increased to 170 by October 2014 as we got more projects due to the improvements
• Customer Satisfaction Survey – In 2010-2011 – the CSS was 68% created strategies to work on challenges and increased the CSAT to 88.57 in 2011-2012, and CSAT for 2012 – 2013 stands at 95.73%, CSAT for 2013 – 2014 stands at 95.14%, CSAT for 2014 – 2015 stands at 96% CSAT for 2015 till 2017 – 100%
• Owned the Peak season preparedness to handle 300% more volume during Thanks giving, Boxing day, Christmas and New Year sales in Microsoft stores
• My Team successfully was able to prove the capabilities with lots of value additions and automations in reducing the WIP ticket volume from 1000 to below 300 in 7 months, which enabled us to bag L1 & L3 business as well within a year
• Successfully completed 3 new Intakes with zero escalations and completed 1 Intake with zero transition from the client. Received appreciation from the client director for the achievement on the same.

Date of Birth: 06/20/1983

• Topaz go getter award on Q4 2008 and Q2 2009 for streamlining LMP process, Certificate of excellence Q3 2009, Received the Best integration award along with Client on behalf of NA Consumer Operations in Q1 2011, Awarded with Global Operations Letter of Distinction for outstanding performance in Jan 2011, Received the “HIGH POTENTIAL” certification on January 2012, Awarded Emerald Go Getter on May 2013 for reducing the incidents percentage by 50%. Received Nielsen Honors Award for best Global Operation service on August 2013. Won the best team award for 2014-15 and 2016-17 In Nielsen Townhall. Received Performance Excellence Award from Microsoft in Jan 2020.