Rajesh E

Directed SAP Business One support operations and functional consulting work. Delivered SAP B1 support operations across multiple business units and countries.

• Managed L1 and L2 support teams while tracking SLA compliance for incidents and service requests.
• Monitored ticket queues, allocated workload, and followed up on closure progress.
• Resolved critical business escalations and delivered functional solutions.
• Reviewed BRD, FRD, test cases, release notes, and deployment documents to ensure alignment with project requirements.
• Worked with technical teams on development, testing, and deployment tasks.
• Ran requirement gathering sessions with business users and stakeholders.
• Processed change requests through analysis and implementation stages. from requirement analysis through deployment.
• Supported CAB approvals and production deployment activities.
• Monitored daily batch jobs and coordinated root cause analysis for failures to minimize downtime and improve service reliability.
• Supported SAP B1 finance, CRM, inventory, sales, purchasing, service, and production processes to enhance operational effectiveness.
• Drove governance work including SLA improvement, support team balancing, and CR monitoring.
• Prepared project status updates and management reports.
• Earned a promotion from SAP B1 functional consultant to team leader within a short period based on performance and leadership contribution.
• Improved ticket governance, SLA monitoring, and escalation management processes.

Supported SAP Business One implementations and support projects. Supported multiple clients and handled more than 200 support tickets.

• Completed 2 end-to-end SAP Business One implementation projects.
• Configured SAP Business One modules to match business requirements.
• Conducted business process analysis and gathered requirements to inform project scope.
• Created project documents, including BRD, FRD, SOPs, and user manuals to ensure stakeholder alignment.
• Provided user training and post-go-live support.
• Delivered user training sessions and process improvement support.
• Worked with technical teams on customizations and reports.
• Managed client communication and resolved issues.
• Assisted with finance, sales, purchasing, inventory, CRM, service, and production processes to ensure smooth operations.

• Contributed to budgeting and financial planning efforts to align with organizational goals.
• Monitored transactions, invoices, deposits, and payments to ensure accuracy and compliance.
• Generated financial reports using Odoo ERP to support decision-making.
• Supported internal and external audit activities.

• Coordinated logistics operations and supplier activities to ensure seamless supply chain processes.
• Facilitated timely transportation of materials and goods to meet project deadlines.
• Fostered strong relationships with customers and suppliers, facilitating effective communication and collaboration.
• Contributed to business planning and sales cycle activities, enhancing alignment between teams.

• Reconciled invoices with account records to ensure accuracy.
• Prepared bank entries and detailed expense reports for financial tracking.
• Assisted with customer invoicing processes to enhance billing efficiency.