Rajesh G
Bengaluru
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Store Manager
Swiggy Instamart ( Scootsy Logistics Private Limited )
Bengaluru
05.2024 - Current
- Managed day-to-day store operations, including stock levels and customer service standards.
- Recommended and advised on best practices of picking and packing to improve Customer experience.
- Led a Team of 40 staff, providing training, performance feedback, and personal development support
- Oversaw inventory management, reducing stock loss through effective control measures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted Cycle Audits on daily basis to match Ideal stock vs Physical stock
- Streamlined operational procedures, reducing time spent on administrative tasks and enhancing efficiency
- Conducted 7 AM QC & 3 PM QC to fruits and vegetables to maintain good quality of goods
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer experience
- Advised stores on speed perception and order fulfillment. Recommended best practices of the same to improve Customer Experience
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Implemented theft prevention measures to reduce store losses.
- Provided recommendations to partners for continuous improvement on delivering best Customer metrics.
- Provided recommendations on the training aspects required to deliver/improve Customer metrics.
- Provided recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Completed audits and risk assessments to achieve regulatory compliance.
- Created weekly work schedules for store personnel.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities
- Enforced team compliance with health and safety requirements to maintain standards.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Stored stock safely and securely to maintain quality of goods.
- Actioned customer feedback to improve product and service provisions.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Hired and trained employees to deliver store goals.
- Improved store ranking by identifying performance gaps.
- Evaluated team performance and handled disciplinary actions.
- Resolved complex customer enquiries, disputes and complaints.
- Strengthened team performance by attracting and developing top talent.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Oversaw processing and organisation of incoming Goods & FNV.
- Briefed team on product and promotion changes to support upselling.
Operations Team Leader
Flipkart (Instakart Services Pvt Ltd)
Bangalore
05.2022 - 05.2024
- Responsible for receiving the load and dispatching load on time.
- Follow up with wishmaster to report on time hub.
- Responsible for dispatching volumetric shipments as per the CPD Dates
- Conducting end to end wall pending reconcilation( Shipments ) after Dispactches
- Responsible for submission of day to day basis COD cash to company assigned CMS system
- Day to day wishmaster wise performance analysis & improvements
- Working on metrics Such as Forward conversion, Reverse conversion, UD validations ,UD Bad & Wrong delivery escalations
- Responsible for proper allocation of Shipments & Reverse Pickups
- Responsible For Floor Clearance & Zero Dashboad Pendency.
- Responsible giving one compulsory Weekoff to wishmasters & Clearing the entire Route
- Coached, trained and developed employees in company policies and compliance requirements
- Familiarized staff with safe equipment operation and safety rules to maximize compliance
- Corrected issues and handled emergencies through responsive and decisive leadership
- Met production goals by managing output and scheduling
- Hired and trained workers in last mile operations.
- Completed assigned tasks with little or no supervision.
- Kept work area organized and clutter-free.
- Monitored performance metrics on a regular basis and identified areas for improvement.
Operations Supervisor
Ecom Express (Last Mile)
Bangalore
05.2019 - 04.2022
- Managed end-to-end operations in a distribution center, drove performance management, prepared training plans, tracked shipments, and maintained overall assets in the distribution center.
- Well versed in handling "Last Mile- Distribution center" with capacity of 5,000/- to 10,000/ Sq ft warehouse.
- Managing, on a daily basis, end to end operations, Managing and executing inbound and outbound operations
- Driving performance management of your team members such as FDDS (First day delivery service). with more than 85%.
- Preparing and implementing training and development plans for associates
- Planning for route wise segregation on time and arrange efficient delivery patterns.
- Tracking of individual shipment and deliver it to customer as per timeline given by Management
- Responsible for submission of day to day basis COD cash to company assigned CMS system.
- Provide requisite support to Field Executive to maintain the expected level of service & performance
- Responsible for managing the overall Assets in Distribution Center. Maintaining SAL-TALLY report (Shipment at location) on daily basis and submission of EOD reports to Management
- Overall responsible for Delivery Centre END to END maintenance and POC (Point of contact) for entire operations and ensure Smooth Operation
- Developed and implemented procedures and policies to help support organizational goals.
- Automated business processes for improved speed and accuracy
Education
Diploma in Civil Engineering -
Bhuvan Polytechnic
Bangalore, KarnatakaSSLC -
Shalini English High School
Bangalore, KarnatakaSkills
- Team Leadership
- Operations management
- Store operations oversight
- Retail Inventory Management
- Sales Strategies
- Inventory Control
- Loss Prevention
- Customer Service Management
- Shift Scheduling
- Team Development
- Inventory Management
- Root Cause Analysis
- Recruiting and Hiring
- Vendor Management
- Operational Efficiency
- Operations Oversight
- Staff Management
- Leadership Development
- Loss Prevention Procedures
- Process Improvements
Languages
- English, Fluent
- Kannada, Fluent
- Tamil, Native
- Hindi, Fluent
- Telugu, Fluent
Hobbies and Interests
- Listening to music
- Playing cricket
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief. All information in this resume is right and truthful. I announce that the information and details shared in this resume are correct and inclusive. I take full liability for the correctness of the information.
Timeline
Store Manager
Swiggy Instamart ( Scootsy Logistics Private Limited )
05.2024 - Current
Operations Team Leader
Flipkart (Instakart Services Pvt Ltd)
05.2022 - 05.2024
Operations Supervisor
Ecom Express (Last Mile)
05.2019 - 04.2022
Diploma in Civil Engineering -
Bhuvan Polytechnic
SSLC -
Shalini English High School
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