Rajesh G
Bangalore
Summary
Dynamic Assistant Manager at Ecom Express Limited with proven expertise in Customer Experience Management and Data Analytical Skills. Successfully managed billing and collections generating 8CR monthly while enhancing supply chain performance. Adept at training and performance support, driving service levels, and delivering impactful reports that optimize operations.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Ecom Express Limited
07.2021 - Current
- To Co-ordinate with Internal and External clients to meet their requirements in terms of Supply chain solutions requisition and Supply chain performance.
- Managing total 10 Clients and 6 Major clients and Managing Billing and collections for all clients and generating 8CR billing per month.
- Starting and monitoring new projects, Driving performance and service levels.
- Ensuring All Shipment Picked up and connected from origin to destination as per defined TAT daily monitoring of (A) Attempts (B) Pickups (C) Connections (D) DTO.
- Generating Daily reports for Clients MIS (FAD, S2D, OTP Compliance, CPD breached, Customer/Vendor dependency reports, NDR Conversion and RAD reports.
- Generating performance reports for Internal and Clients Reviews like (Volume trends, RTO Shipments Trends, FAD, S2D, Reason for Returns Shipments RCA).
- Record and Analyze Volume, income & profit to generate proposal to increase volume and Profit with cost management.
- Monthly Reconciliation closure for Dispute raised by Vendor and ensuring Credit Notes are closed on time.
- Collecting No Due Certificate from vendors for records.
Senior Executive
Ecom Express Limited
Bangalore
07.2016 - 04.2021
- Worked as a MIS analyst & Outward Ops (Dispatch Dept.)
- Managing Outbound reports as hourly/ Weekly / Monthly data.
- Handling Reverse Logistics, RFC and RTO.
- All necessary documentation and record updates (daily, weekly, monthly).
- Maintaining unaccounted and counted data of returns, and following up with the concern for closer.
- Updating the daily KPI and dashboards.
- Prepared monthly Performance Status Reports.
- Collated, analyzed, and documented the company’s quarterly and half-yearly performance details.
- Generated, maintained, and analyzed sales, quality, and client service reports.
- Performed Trend Analysis of Data and Automation of reports.
- Delivering process training sessions and refreshers.
- Reporting & managing reports of Hourly & Daily Production details of teams which look after by COH & Client.
- Responsible for Maintaining MIS of billable units of all LOBs on MTD & YTD basis in excel matrix & reporting that to COH & client.
- Communicating with Customers and Head offices for the Shortage and Undelivered cases of dispatches.
- Preparing the MOM reports as per management requirements.
- Monitoring channel wise picking and packing of B2C & B2B orders.
- Ensuring that the daily picking targets have been achieved without any discrepancies.
- Identifying the RCA for low fulfil rate for Orders.
- Monitoring Stock Hygiene.
- Ensuring SOP has been followed in all the respective department through weekly process audit.
Executive - MIS
DB Schenker Supply Chains (Malaysia)
09.2014 - 12.2016
- Generated, maintained and analyzed Sales, Quality and Client Service reports.
- Monitored implementation of MIS processes and evaluated their effectiveness.
- Maintained and updated all details of service agreements with clients.
- Measured and developed service level targets against Best-in-class benchmarks.
- Performed Trend Analysis of Data and Automation of reports.
- Identifying problems, recognizing symptoms, gathering relevant Information systematically considering a board range of Issue or factors sound judgment & analytical skills to determine reasonable solutions.
- Delivering process trainings & refreshers.
- Reporting & managing reports of Hourly & Daily Production details of teams which look after by COH & Client.
- Responsible for Maintaining MIS of billable units of all LOBs on MTD & YTD basis in excel matrix & reporting that to COH & client.
- Reporting productive & nonproductive utilization of agents’ report of all LOBs on MTD & YTD basis.
- Reporting weekly / monthly Defects & feedback reports in Excel Matrix.
- Collecting monthly data from various departments/projects verifying the reports and submitting to Clients and Management for billing purpose.
Executive - MIS
Sensata Technologies (Malaysia)
09.2013 - 12.2014
- Taking care of Documentation of Outward department, Tracking of Shipments.
- Monitored implementation of MIS processes and evaluated their effectiveness.
- Generating of E-waybills and Invoices for Dispatches.
- Preparing the end of the day reports and reporting to customers and Shipments status.
- Contacting to Transporters for arranging of Vehicles and POD’s.
Education
BSC - Computer Science
Jamal Mohammed College
Tricky, Tamil Nadu01.2016
12th -
Bishop Heber Higher Sec School
Tricky01.2006
Skills
- Customer Experience Management
- SLA Management
- Learning Content Management
- Training and Performance support
- Excel Reports and Dashboard Management
- Data Analytical Skills
- Presentation Skills
- Quality Coaching and Feedback
Accomplishments
- DB Schenker - Escalations Champion Award
- Bot initiation in the project and was successful in FTE saving
- Extra Mile Award 2020 at Accenture
Hobbies and Interests
- Fitness / Gym
- Playing Cricket
Personal Information
- Date of Birth: 03/23/85
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge. I promise to deliver to the fullest to the role demands, with the utmost sense of dedication and sincerity.
Timeline
Assistant Manager
Ecom Express Limited
07.2021 - Current
Senior Executive
Ecom Express Limited
07.2016 - 04.2021
Executive - MIS
DB Schenker Supply Chains (Malaysia)
09.2014 - 12.2016
Executive - MIS
Sensata Technologies (Malaysia)
09.2013 - 12.2014
BSC - Computer Science
Jamal Mohammed College
12th -
Bishop Heber Higher Sec School
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