RAJESH GUNASEKARAN
Chennai
Summary
Experienced and results-driven General Manager with over 8 years of expertise in the restaurant industry. Adept at overseeing all facts of restaurant operations, including staff management, customer satisfaction, financial oversight, and strategic planning.Proven track record of driving revenue growth, enhancing operational efficiency, and fostering a positive team environment.Strong leadership skills with a commitment to delivering exceptional dining experiences and maintaining the highest standards of quality and service.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
ALBAIK
Dubai
04.2023 - 08.2024
- Managed and Supervised one of the biggest (high Volume )store in UAE with a team Size of 80 nos.including day to day assignments, training, mentoring,coaching, evaluating performance, and administering progressive discipline.
- Took charge of overall food business plan, P&L, forecasting,and market analysis.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Performed cycle counts of inventory and based store orders on outcome to ensure minimum waste and spoilage of products.
- Motivate the sales team to meet sales objectives by training and monitoring staff.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, and oversee new staff.
- Respond to customer complaints and concerns in a professional manner.
- Ensure store compliance with health and safety regulations.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items.
Restaurant General Manager
KFC
Chennai
09.2021 - 03.2023
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Effectively drived and motivate team to achieve our goals
- Consistently maintained food safety, food quality and Excellence service all the time
- Achieved a consistent customer satisfaction rating of 95% by focusing on personalized service and prompt resolution of issues
- Reduced employee turnover by 30% through comprehensive training programs and career development opportunities, resulting in a more skilled and loyal workforce.
- Established cash control systems for register transactions.
- Created detailed reports on weekly and monthly revenues and expenses.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Restaurant Manager
Le Royal Meridien Beach Resort & Spa
Dubai
10.2015 - 06.2020
- Provided leadership and direction to restaurant employees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Promoted special events or discounts to increase sales volume.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Restaurant Supervisor
Le Royal Meridien Beach Resort & Spa
Dubai
04.2014 - 09.2015
Education
Bachelor of Bussiness Administration - Directorate of Distance Education
Annamalai univerity
Thiruvarur, Tamil Nadu, India01.2014
Diploma of Higher Education - Hotel Management
State Institute of Hotel Management & Catering Technology
Trichy, Tamil Nadu, India04-2008
Skills
- P&L Management
- Cost Control
- Team Management
- Customer Relationship
- People Training & Career Development
- Inventory Management
- Waste Management
- Sales Management
- Business Management
- Pre-Opening
- Online ordering management
- Food safety
Accomplishments
- Won Award of Best Restaurant General Manager at Albaik for excellence in sales achievements during the year.
- Won Award as Value Champion at KFC in Chennai for great performance.
- Great achievement on Food Safety & Quality audit and Service Quality audit consistently.
PERSONAL DETAILS
Father's Name - Gunasekaran
Date of Birth - 30-July-1988
Marital status - Married
Languages Known - English,Tamil, Hindi
Timeline
Restaurant General Manager
ALBAIK
04.2023 - 08.2024
Restaurant General Manager
KFC
09.2021 - 03.2023
Assistant Restaurant Manager
Le Royal Meridien Beach Resort & Spa
10.2015 - 06.2020
Restaurant Supervisor
Le Royal Meridien Beach Resort & Spa
04.2014 - 09.2015
Bachelor of Bussiness Administration - Directorate of Distance Education
Annamalai univerity
Diploma of Higher Education - Hotel Management
State Institute of Hotel Management & Catering Technology
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