Rajesh H Gowda
Bengaluru
Summary
Visionary, Strategist, Design Thinker, Master Service Leader & IT Infra Specialist with an unmatched track record of 20+ years in end-to-end IT Strategy, Transition, On-Prem Operations, Service Delivery Management, Service Management & Operations, and People and Stakeholder Management; proficiency in conceptualizing & implementing effective ideas, solutions, strategies which adds value to the organization through inspiring leadership, rich experience & Innovation excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Manager
Herbalife International India Pvt Ltd
01.2020 - Current
- Company Overview: Information Technology, Infrastructure & Operations.
- Spearheading and overseeing the Infrastructure and Operations efforts to maintain IT systems availability.
- Vendor Management
- Financial - Budget planning & procurement
- Implementation lead
- Technical Advisor
- Capacity planning for various teams
- Member of ARB and CAB
- Information Technology, Infrastructure & Operations.
- 2100 server migration completed
- P2V saving $350K in Hardware cost
- SQL license Optimization
- 200+ Unused virtual servers decommissioned
Manager
Herbalife International India Pvt Ltd
01.2017 - 01.2020
- Company Overview: Information Technology, Infrastructure & Operations.
- Managing the team of 8 FTE & 4 Consultants in the windows team
- Information Technology, Infrastructure & Operations.
- Reduction of SEV-1 incidents from 45 per year to less than 4
- Reduction of SEV-1 incidents due to the changes
- Standard Operating Procedures built for various technologies
- Server commission / Decommission along with standard naming convention has been established
- Implementation of System Centre suite
- Carved out new team for patching and server hardening
- Increase the patch compliance level from 30% to 94%
- Migration of windows OS 2008 to 2016
- Migration of OPTIO application
- Implementation of HA and site resiliency for the business-critical applications
- Migration of all on-prem mailbox to Office 365
Sr. System Engineer
Herbalife International India Pvt Ltd
01.2014 - 01.2017
- Company Overview: Information Technology, Infrastructure & Operations.
- Creation of process documents for various operations
- Reduction of repetitive incidents
- Proactive monitoring and standardization of alerts threshold
- Migrating BES users to native Active Sync
- Migrate DirSync to Azure AD Connect
- Implementing 2FA for all SaaS application
- Windows inventory.
- Information Technology, Infrastructure & Operations.
- Migration of Exchange 2010 databases from FC disk to SATA disk. (60TB)
- Migrating production data centre from Colorado to Salt Lake City and from Torrance to Winston Salem
- Migration of legacy Windows OS 2003 to 2008R2/2012R2
System Engineer
Herbalife International India Pvt Ltd
01.2011 - 01.2014
- Company Overview: Information Technology, Infrastructure & Operations.
- Part of Windows operations, working in a team to provide support for Windows, Active Directory, DNS, ADFS, ADCS, Exchange 2003/2010 and other business critical application
- Information Technology, Infrastructure & Operations.
- Migration of Exchange 2003 to Exchange 2010.
vMoksha Technologies
09.2007 - 03.2011
- Company Overview: Part of Global IT Messaging team and responsible for the Exchange 2003, 2010 and Blackberry Infrastructure and provide escalation support.
- Part of Global IT Messaging team and responsible for the Exchange 2003, 2010 and Blackberry Infrastructure and provide escalation support.
- Exchange 2003 to Exchange 2010 migration
- Implementation of OCS 2007
24/7 Customer
10.2006 - 07.2007
- Company Overview: Part of Server operation Windows team and responsible for managing the Windows infrastructure including Windows, AD, Messaging, File&Print Servers.
- Part of Server operation Windows team and responsible for managing the Windows infrastructure including Windows, AD, Messaging, File&Print Servers.
- Migrating legacy messaging environment to Microsoft Exchange 2003
Network Solutions (An IBM Company)
12.2005 - 10.2006
- Company Overview: Part of Windows Desktop team and supporting end users' issues related to Windows, Outlook, Printer and custom application.
- Part of Windows Desktop team and supporting end users' issues related to Windows, Outlook, Printer and custom application.
Dixit Infotech & Maruthi Computers
12.2001 - 12.2005
- Designing and Planning Building Resiliency
- Team Management
- Training
- Goal Oriented
- Vendor Management
- Costing & Budgeting
Education
Bachelor of Arts -
Bengaluru University
BengaluruSkills
- An understanding & appreciation of the full development life cycle
- A Skilled Communicator with strong collaboration & Cross functional relationship management skills
- Successful & demonstrable delivery of results with co-located global & virtual teams
- Ability to identify & Focus on addressing issues before they occur
- Ability to analytically analyse the options for better decision making
- Strong orientation to process compliance
Certification
- MCSA
- MCP
- MCITP
- ITIL
Key Projects And Achievements
- Data centre migration
- 3000+ Servers migration to latest Operating systems
- Migration of mailboxes to O365
- Building & Testing DR for HPS systems
- Introduction of System Centre Suit for server patching
- Increased the OS patching compliance from 30% to 94% and automation of patching using SCORCH
- Introduction of server commissioning and decommissioning process
Personal Information
Total Experience: 20+ years
Timeline
Sr. Manager
Herbalife International India Pvt Ltd
01.2020 - Current
Manager
Herbalife International India Pvt Ltd
01.2017 - 01.2020
Sr. System Engineer
Herbalife International India Pvt Ltd
01.2014 - 01.2017
System Engineer
Herbalife International India Pvt Ltd
01.2011 - 01.2014
vMoksha Technologies
09.2007 - 03.2011
24/7 Customer
10.2006 - 07.2007
Network Solutions (An IBM Company)
12.2005 - 10.2006
Dixit Infotech & Maruthi Computers
12.2001 - 12.2005
Bachelor of Arts -
Bengaluru University
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