Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Rajesh J D

Rajesh J D

Quality Assurance / UAT Lead

Summary

Highly motivated Software Test Lead with 9+ years of experience in the full Software Development Lifecycle (SDLC) for HP Customer Support Portal software. Skilled in testing Java, WebSphere, and AngularJS applications across diverse domains. Proven ability to manage multiple projects, meeting deadlines, and leading high-performing testing teams. Expertise in various testing methodologies (system, integration, functional, regression, UAT) ensures high-quality software delivery.

Overview

21
21
years of professional experience
3
3
Certifications
4
4
Languages
7
7
years of post-secondary education

Work History

Quality Assurance Lead

HP Web Production Team
09.2018 - Current
  • Defined testing strategies, planned & scheduled testing phases, ensuring efficient execution.

UAT Lead

HP Web Production Team
1 2018 - Current
  • Led UAT stakeholder engagement, securing resources and buy-in for successful testing.

Lead UAT Test Script Writer

HP Web Production Team
01.2012 - 05.2021
  • Authored, edited, and maintained user-facing documentation (release notes, guides, etc.) for the HP Support portal.

Solution quality Analyst

HP Web Team
12.2010 - 12.2012
  • Gathered, analyzed, and documented user requirements for the HP Support Portal, ensuring alignment with technical feasibility and business objectives.

Senior Technical Writer

Hewlett-Packard
05.2008 - 08.2010
  • Developed and maintained user-facing documentation (user manuals, guides, tutorials) ensuring clarity and user-friendliness.
  • Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.

Technical Training Instructor

Hewlett-Packard
01.2006 - 12.2008
  • Developed and delivered technical training programs for diverse audiences (new hires, existing employees, clients) on HP commercial printers and ISS servers.

Technical Team Lead (ASG)

Hewlett-Packard
01.2005 - 12.2007
  • Provided comprehensive technical support for HP's Stackup 5M product line, championing high-level troubleshooting for complex issues.

Technical Support Specialist

Hewlett-Packard
09.2003 - 10.2005
  • Effectively communicated with clients via phone, email, and chat, providing clear guidance and keeping them informed throughout the support process.

Education

MBA - Software Project Management & IT

ISBM
03.2017 - 03.2024

Skills

Agile Methodology

Certification

SAFe Certified Professional

Accomplishments

  • Achieved SAFe BDD Quality compliance by introducing implementing Cucumber BDD framework for ACs and Automation
  • Collaborated with team of Developers, Vendor testers & Operations to ensure 0 defect Sign-offs
  • Documented the Playbook for Web Customer Care which was used as a user manual for the Web customer care Portal
  • Supervised team of 10 QA engineers to deliver on both SAFe teams as well as automation regression

Timeline

Quality Assurance Lead

HP Web Production Team
09.2018 - Current

MBA - Software Project Management & IT

ISBM
03.2017 - 03.2024

Lead UAT Test Script Writer

HP Web Production Team
01.2012 - 05.2021

Solution quality Analyst

HP Web Team
12.2010 - 12.2012

Senior Technical Writer

Hewlett-Packard
05.2008 - 08.2010

Technical Training Instructor

Hewlett-Packard
01.2006 - 12.2008

Technical Team Lead (ASG)

Hewlett-Packard
01.2005 - 12.2007

Technical Support Specialist

Hewlett-Packard
09.2003 - 10.2005

UAT Lead

HP Web Production Team
1 2018 - Current

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Rajesh J DQuality Assurance / UAT Lead