RAJESH J M
ASSISTANT MANAGER
Trivandrum
Summary
To work & grow in a challenging Environment, where my career acquires knowledge & would be best utilized to add value to the Organization and bring out value to my profession.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Kerala Travels Interserve Ltd
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Executive- Visa & Documentation
Kerala Travels Interserve Ltd
06.2014 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Relation Manager cum HR Coordinator
Malabar Gold & Diamonds
04.2011 - 05.2014
Hotel Operation Trainee
Mascot Hotel
04.2009 - 10.2009
- Company Overview: A 4 star deluxe hotel under Kerala Tourism Development Corporation Ltd. Government of Kerala
- Worked in F&B service and Banquet.
- A 4 star deluxe hotel under Kerala Tourism Development Corporation Ltd. Government of Kerala
- Phone: +91-471-2721243/45/48
Education
Bachelor of Tourism and Hospitality Management - Travel & Tourism, Hotel Management
Mysore University
MBA - Tourism
Alagappa University
Skills
Operations management
Extra Curricular Activities
Participated in KVS National Championship Cricket Tournament at Jabalpur Qualified ‘Rajyapuraskar’ in Scout & Guide
Interests
Listening music
playing Cricket
Football
Cooking
Food & Beverage (Production & Service)
Travel & Tourism
Catering
Housekeeping
Office Management
Native Place
Trivandrum, Kerala
Personal Information
- Passport Number: F 6839757
- Passport Place Of Issue: Bangalore, India
- Father's Name: K.C. Madhusoodanan Unnithan
- Date of Birth: 05/05/85
Training
- Hotel Pai Viceroy, Bangalore
- Hotel Merlin International, Kerala
- Hotel Ramanashree, Mysore, 4 Months
Disclaimer
I hereby declare that all the statements made above are correct to the best of my knowledge and belief. I also understand that any discrepancy found in the above information will render me liable for disqualification at any stage.
Timeline
Assistant Manager
Kerala Travels Interserve Ltd
11.2023 - Current
Executive- Visa & Documentation
Kerala Travels Interserve Ltd
06.2014 - Current
Customer Relation Manager cum HR Coordinator
Malabar Gold & Diamonds
04.2011 - 05.2014
Hotel Operation Trainee
Mascot Hotel
04.2009 - 10.2009
MBA - Tourism
Alagappa University
Bachelor of Tourism and Hospitality Management - Travel & Tourism, Hotel Management
Mysore University
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