RAJESH JOGDANKAR
Mumbai
Summary
Dynamic Senior Business Continuity Risk Analyst with a proven track record at TIAA Global Capabilities, enhancing resilience through innovative recovery strategies and crisis management. Skilled in IT disaster recovery and adept at interpersonal communication, I significantly improved compliance monitoring and operational support, contributing to a robust business continuity framework.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Business Continuity Risk Analyst
TIAA Global Capabilities
Mumbai
09.2022 - Current
- Company Overview: TIAA is financial organization which provides investment and retirement services to the US working citizens
- Responsible for the development of the overall testing strategy and objectives
- Evaluates the quality of Business Continuity plans and Business Impact Analyses
- Coordinate, communicate and document exercises, rehearsals and walkthroughs of Business Continuity plans, Mass Notification exercises, Business Recovery exercises, and the Crisis Management Plan
- Support IT recovery planning, IT plan development and IT recovery exercises
- Maintain and update as needed BCP plan to include BIA, alternate site, pandemic and emergency operations
- Support both internal and external audits of program
- Review and evaluate internal controls and procedures associated with products, services, vendors, customers and operations
- Monitor Risk systems for notifications or alerts, triage possible business interruptions
- TIAA is financial organization which provides investment and retirement services to the US working citizens
Drug Safety Risk Scientist
Qinecsa Solutions
Mysore
07.2021 - 09.2022
- Managed laboratory inventory and ensured compliance with safety regulations.
- Ensured the rapid and timely processing and management of new and follow-up reports of adverse events (AEs), side effects, serious adverse events (SAEs), and suspected unexpected serious adverse reactions (SUSARs).
- Processed all the AEs, SAEs, and SUSARs in the Global Safety Database according to the applicable company policies and Standard Operating Procedures (SOPs), and as required by the Dutch and European authorities for reporting adverse events.
- Contributed to keeping local processes, procedures, and systems up to date, and assisted with, and participated in, audits and inspections when these arose.
- Collaborated with cross-functional teams to advance research projects.
Medical Engagement Lead
Indegene
Bengaluru
01.2021 - 07.2021
- Collected and analyzed market research data for use in forecasting.
- Assisted with new products from concept through implementation.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Worked with cross-functional team members to manage entire sales process.
- Consulted with customers to gather and define requirements.
- Built strong partnerships with external vendors to expand reach into new markets.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Organized events and webinars to engage customers on a regular basis.
- Implemented customer loyalty programs that increased repeat business.
- Monitored competitors' activities to stay ahead in the market.
- Collaborated with other departments to coordinate strategic marketing activities.
Business Process Associate
Tata Consultancy Services
Pune
09.2013 - 01.2021
- Company Overview: TCS is an Indian MNC that offers IT and consulting services to its clients and customers across the globe.
- Establish, implement, and monitor standard insurance processes and procedures that are consistent with the company's global standards.
- Gathering and interpreting complex corporate risk financing data to support insurance programs and other risk retention strategies.
- Processing of retirement fund allocation to UK clients.
- Provide on-call support for queries raised by the clients.
- Creating and maintaining the SOPs and job aids to meet the standard guidelines.
- Train, coach, and mentor the newly hired associates on the process-related tasks.
- Reviewing the daily payment transactions and maintaining the records.
- Reporting the daily performance report to the management.
- TCS is an Indian MNC that offers IT and consulting services to its clients and customers across the globe.
- Maintained detailed records of all changes made during process development.
- Provided technical support to users in the implementation of new processes.
- Facilitated tabletop exercises with key stakeholders to test the effectiveness of established plans.
- Applied consistent risk analysis, mitigation and management principles and practices throughout organization to support team and enterprise objectives.
- Developed business continuity programs and contingency plans based on risk approach.
- Conducted risk assessments to identify potential threats and vulnerabilities to operations.
- Prepared and submitted positions and information response to enable business to maintain critical operations in event of major disruptions.
- Collaborated with IT personnel in developing processes for data backups, archiving, system restoration.
- Monitored contingency plan exercises, assessed plan effectiveness and recommended plan improvements to improve responses to emergencies.
Education
Master of Science - Bioinformatics
Ahilyadevi Holkar Solapur University
Solapur06.2015
Bachelor of Science - Biotechnology
Ahilyadevi Holkar Solapur University
Solapur06.2013
Skills
- Recovery strategies
- IT disaster recovery
- Business continuity planning
- Crisis management
- Resilience strategy
- Incident management
- Analytical skills
- Interpersonal communication
- Operational support
- Compliance monitoring
Certification
- ISO 22301 Lead Auditor in BCMS
- Scrum Master
- ITIL Foundation
- Six Sigma
Accomplishments
- Leading and Maintaining the BCP and DR strategy of the firms to meet the business expectation.
- Removed the Process dependencies from Hub locations to regional locations across US to reduce the dependency Risk.
Languages
- English, Proficient
- Hindi, Proficient
- Marathi, Native
Passions
- Certified ISO 22301 Lead Auditor
- Critical Thinking Mindset
- Adaptability to any situation
- Risk Management
- Communication Skills
Timeline
Senior Business Continuity Risk Analyst
TIAA Global Capabilities
09.2022 - Current
Drug Safety Risk Scientist
Qinecsa Solutions
07.2021 - 09.2022
Medical Engagement Lead
Indegene
01.2021 - 07.2021
Business Process Associate
Tata Consultancy Services
09.2013 - 01.2021
Master of Science - Bioinformatics
Ahilyadevi Holkar Solapur University
Bachelor of Science - Biotechnology
Ahilyadevi Holkar Solapur University
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