Hi, I’m
Rajesh Joshi
Project Leader
Gurugram
Summary
CONTACT
Inspirational Project Leader with talents in planning and implementing all stages of projects and selecting the most effective approaches and processes for timely project completion. Outstanding personal organization and risk management abilities. Big picture thinker with expertise in management and tactical business leadership. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization and solution oriented approach while driving business growth, profitability and strategic alliances.
Overview
12
years of professional experience
7
years of post-secondary education
4
Certifications
Work History
Konverge Technologies Pvt. Ltd.Gurugram
Key Account Manager
04.2023 - Current
Job overview
- Developed and implemented lead generation and qualification processes that improved lead conversion rate by 86%
- Developed and implemented key account plans to meet customer needs and increase company profitability. Addressed client questions and resolved complaints related to products, services and accounts.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts. Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Attended industry events in order to build brand awareness among target audiences.
- Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Increased profitability and revenue by generating $200,000 in sales. Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Doon ConsultingGurugram
Project Leader
08.2022 - 03.2023
Job overview
- Monitored team performance, identified areas for improvement, and provided feedback as needed. Ensured compliance with relevant laws, regulations, and quality standards in all projects.
- Conducted market research to identify new opportunities for growth in existing markets. Analyzed competitor activities to inform strategic decision-making.
- Led meetings with clients to discuss objectives, timelines, deliverables, budget constraints.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Prepared sales production reports for senior management.
- Prospected for new business using databases and other strategies to generate sales.
GirnarSoft (InsuranceDekho) Gurugram
Assistant Manager - Operations
07.2021 - 07.2022
Job overview
- Assisted in developing operational plans and strategies to meet organizational objectives. Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Developed and implemented comprehensive customer service program that improved customer satisfaction by 82%.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Collaborated with other teams within organization to ensure smooth functioning of day-to-day operations. Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Assisted with interviewing and hiring of employee team members with appropriate skills. Reviewed employee performance regularly providing feedback to help them reach full potential.
Policy Bazaar Web Aggregator Private LimitedGurugram
Team Leader
03.2018 - 06.2021
Job overview
- Established clear communication channels and provided timely feedback to team members. Analyzed data and evaluated survey feedback to identify areas of improvement
- Developed and implemented team processes to improve productivity and efficiency by 35%
- Assigned tasks based on individual strengths and weaknesses, resulting in improved team collaboration and effectiveness
- Facilitated team meetings and brainstorming sessions to encourage creativity and open dialogue, Developed and implemented successful sales strategies to exceed monthly goals.
- Used video conferencing solutions to communicate and train personnel in remote offices. Mentored newly hired employees by explaining tactics for building sales pipelines.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development, Identified appropriate solutions to minimize issues and quickly solve problems.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
StackBee Private LimmitedLucknow
Business Manager
09.2016 - 01.2018
Job overview
- Analyzed customer feedback and successfully implemented changes that improved customer satisfaction by 95%
- Created customer loyalty program that increased customer retention by 47%
- Identified customer needs and communicated benefits of products and services, resulting in 38% increase in sales.
- Negotiated pricing and terms with customers to maximize profitability and customer retention.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted market research and analyses to identify new business opportunities and trends, Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Adobe Systems IncorporatedNoida
Technical Support Executive
06.2014 - 07.2016
Job overview
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Conducted remote sessions using remote access tools to investigate system errors.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Working on Licensing platform of Adobe, Cancellation of Accounts.
Convergys India Services Private LimitedGurugram
Technical Support Engineer
08.2012 - 04.2014
Job overview
- Trained and mentored new technical support personnel, resulting in 45% increase in customer satisfaction ratings
- Established strong relationships with key customers and partners in order to maximize sales opportunities in US and UK region for Microsoft Office and O365 customers
- Created comprehensive knowledge base of application-related issues, enabling faster resolution times for customers
- Responded to IT support requests and provided technical support over phone and remotely, Provided technical support to customers by troubleshooting and resolving software issues.
- Collaborated with cross-functional teams to identify and resolve customer issues
- Set up user accounts, permissions, and passwords and monitored user access.
Education
Swami Vivekananda Subharti UniversityMeerut, Uttar Pradesh
MBA from IT & Marketing
10.2020 - Current
Punjab Technical UniversityJalandhar, Punjab
BBA from Business Management
08.2009 - 03.2013
Skills
Certification
ITIL V4 Foundation
Timeline
Key Account Manager
Konverge Technologies Pvt. Ltd.
04.2023 - Current
Microsoft Power BI
11-2022
Business Fundamentals: Corporate Strategy - Certificate No/URL: ude.my/UC-99473a24-07d6-4bfb-8da0-a5fa2bbc3cf0
09-2022
Project Leader
Doon Consulting
08.2022 - 03.2023
Management Skills: New Manager Training in Essential Skills - Certificate No/URL: ude.my/UC-8c8e0eb2-f02a-4638-a085-134b946960e0
08-2022
Assistant Manager - Operations
GirnarSoft (InsuranceDekho)
07.2021 - 07.2022
Swami Vivekananda Subharti University
MBA from IT & Marketing
10.2020 - Current
ITIL V4 Foundation
10-2019
Team Leader
Policy Bazaar Web Aggregator Private Limited
03.2018 - 06.2021
Business Manager
StackBee Private Limmited
09.2016 - 01.2018
Technical Support Executive
Adobe Systems Incorporated
06.2014 - 07.2016
Technical Support Engineer
Convergys India Services Private Limited
08.2012 - 04.2014
Punjab Technical University
BBA from Business Management
08.2009 - 03.2013
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