Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Websites
Additional Information
References
Timeline
Generic

Rajesh Joshi

Noida

Summary

Senior Analyst with extensive expertise in Mortgage Underwriting, Condition Review, Dispute and Chargeback, AML, and Transaction Monitoring. Proven track record in client management and data analysis, enhancing client relationships and operational efficiency. Over 11 years of experience in BPO/KPO sectors, delivering impactful results and driving process improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Us mortgage Underwriter

Wipro
Gurugram
09.2023 - 03.2024
  • Examine 1003 mortgage loan application forms ensuring eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to lower risk factors
  • Evaluated 4Cs in underwriting loan risk while assessing conditions and requirements for FHA, Conventional, and VA loan types
  • Compiled verification appraisal report and supporting documentation for loan processing.
  • Reviewed bank statements, tax returns, and income documents for financial assessment.
  • Analyzed flood insurance and title report to ensure compliance with lending standards.
  • Calculated loan-to-value (LTV), combined loan-to-value (CLTV), housing-to-income (HTI), and debt-to-income (DTI) ratios for credit analysis.
  • Income calculation formulas (Salary, Self-employment, Rental, Retirement, etc.) for underwriting purposes
  • Evaluated appraisals, titles, and credit reports to verify borrower eligibility.
  • Organized and compiled essential financial documentation for underwriting review.

Senior Associate

WNS Global Services
Gurugram
06.2015 - 08.2023

US Mortgage Condition Review.

  • Executed thorough condition reviews following underwriter's conditional approvals.
  • Confirmed borrower met all necessary conditions for successful loan processing.
  • Cleared all outstanding items to facilitate transition to 'clear to close.'
  • Prepared letters of explanation for inquiries, late payments, and collections.
  • Consolidated evidence of debt repayment and revised credit supplements.
  • Updated pay stubs, W-2s, tax returns, and year-to-date income verification documents.
  • Conducted employment verifications (VOE) to confirm job status and income accuracy.
  • Updated bank statements, large deposit explanations.
  • Source of down payment (gift letter, transfer evidence).

Senior Associate

Genpact
Gurugram
10.2011 - 06.2015
  • Processed chargebacks according to Visa/MasterCard scheme rules and internal procedures.
  • Addressed fraud alerts, disputes, and merchant problem escalations efficiently.
  • Investigated and validated chargebacks adhering to VISA/MasterCard guidelines.
  • Conducted follow-up investigations and processed temporary credits after pre-arbitration reviews.
  • Reviewed Master com reports for MasterCard, monitoring reconciliations daily.
  • Provided resolutions for VISA and MasterCard disputes effectively.
  • Trained employees in payment processing, photo printing, and merchandise handling.

AML and transaction monitoring

  • Detected suspicious activity to mitigate risks in financial transactions.
  • Prevented money laundering, terrorist financing, and fraud through vigilant monitoring.
  • Ensured compliance with regulatory requirements across multiple jurisdictions including FATF, FinCEN, and RBI.
  • Processed customer transactions, including deposits, withdrawals, transfers, and card payments.
  • Monitored activities against established risk profiles and compliance regulations.
  • Generated alerts for unusual or suspicious transaction patterns.
  • Escalated cases for further investigation by filing SAR or STR as required.

Education

MBA - Finance

Lovely Professional University
Jalandhar, Punjab
04-2011

Bachelor of Commerce (E.Com) - Commerce

Dr.BR Ambedkar University
AGRA
04-2008

Intermediate Certificate - Commerce

BKSVM
Mathura
04-2005

Skills

  • Loan underwriting
  • Risk assessment
  • Compliance analysis
  • Financial documentation
  • Credit evaluation
  • Regulatory compliance
  • Conditions review
  • Transaction monitoring

Accomplishments

Gained international exposure: traveled to Australia for knowledge transfer, OJT

Twice.

Led the team to achieve the 'Performance Excellence Award,' along with a cluster hike from upper management and a financial reward

Consistently maintained high customer satisfaction ratings

Improved delivery of service by editing SOPS with client sign-off and realizing an overall increase in customer satisfaction and cost efficiency

Consistently maintained high customer satisfaction ratings

Improved delivery of service by editing SOPS with client sign-off and realizing an overall increase in customer satisfaction and cost efficiency

Affiliations

Place the section after education or work experience, depending on relevance

Keep it relevant to the role (e.g., leadership, teamwork, and communication)

Certification

  • Lean and Six Sigma certification

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1

Additional Information

Passport: yes

Marital status: married

Date of birth: 08/13/1987

Address: Spring Meadows, Flat number 806, C2 Techzone, Techzone 4, Noida Extension, Uttar Pradesh 201306, India

Declaration: "I hereby declare that the information stated above is true to the best of my knowledge"

References

References available upon request.

Timeline

Us mortgage Underwriter

Wipro
09.2023 - 03.2024

Senior Associate

WNS Global Services
06.2015 - 08.2023

Senior Associate

Genpact
10.2011 - 06.2015

MBA - Finance

Lovely Professional University

Bachelor of Commerce (E.Com) - Commerce

Dr.BR Ambedkar University

Intermediate Certificate - Commerce

BKSVM
Rajesh Joshi