Senior Analyst with extensive expertise in Mortgage Underwriting, Condition Review, Dispute and Chargeback, AML, and Transaction Monitoring. Proven track record in client management and data analysis, enhancing client relationships and operational efficiency. Over 11 years of experience in BPO/KPO sectors, delivering impactful results and driving process improvements.
US Mortgage Condition Review.
AML and transaction monitoring
Gained international exposure: traveled to Australia for knowledge transfer, OJT
Twice.
Led the team to achieve the 'Performance Excellence Award,' along with a cluster hike from upper management and a financial reward
Consistently maintained high customer satisfaction ratings
Improved delivery of service by editing SOPS with client sign-off and realizing an overall increase in customer satisfaction and cost efficiency
Consistently maintained high customer satisfaction ratings
Improved delivery of service by editing SOPS with client sign-off and realizing an overall increase in customer satisfaction and cost efficiency
Place the section after education or work experience, depending on relevance
Keep it relevant to the role (e.g., leadership, teamwork, and communication)
Passport: yes
Marital status: married
Date of birth: 08/13/1987
Address: Spring Meadows, Flat number 806, C2 Techzone, Techzone 4, Noida Extension, Uttar Pradesh 201306, India
Declaration: "I hereby declare that the information stated above is true to the best of my knowledge"