Rajesh K
Bengaluru
Summary
Dynamic professional with a proven track record in order management at MSI Services, excelling in communication and technical troubleshooting. Recognized for achieving high customer satisfaction rates and fostering strong client relationships. Adept at managing complex inquiries and delivering effective solutions, driving sales success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Associate - Order Management
MSI Services Private Limited
Bengaluru
01.2020 - Current
- Quotations: Receiving quotation requests from customers and the sales team. Generate standard quotes as per customer requests.
- Carry out activities for order management process and requirements, including order capture and fulfilment process and processing requirements
- Proactive communications with the customers on the the purchase order status and handling quires and also related to payments of the PO
- Processed orders have been entered into programs for tracking, maintaining, monitoring, and reporting.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication.
- Vendor claims, AR credit, and RMA proceedings.
- Prepared and distributed reports documenting open orders, sales, shipping, and service activities.
Technical Sales Support Executive
Design shore technologies Pvt.Ltd
Bengaluru
06.2018 - 12.2019
- Generating leads, understanding client needs, and selling website development and related services.
- Key responsibilities include developing client relationships, presenting solutions, and achieving sales targets.
- This role often requires strong communication and sales skills, with a focus on B2B and B2C markets.
Customer Support Executive
Innovative Retail Concepts Pvt.Ltd (Big Basket)
Bengaluru
07.2017 - 06.2018
- Resolved customer inquiries and complaints through various channels, achieving high customer satisfaction ratings.
- Provided product and service information, ensuring customers received accurate and helpful assistance.
- Identified trends in customer feedback to improve customer service processes.
- Managed a high volume of calls and emails while maintaining a positive and professional demeanor.
Customer Support Executive
Zenith Software Ltd
Bengaluru
08.2015 - 05.2016
- Resolved customer inquiries regarding order status, delivery times, and payment issues, achieving a 95% customer satisfaction rate.
- De-escalated customer complaints by addressing their concerns empathetically, and finding satisfactory solutions.
- Successfully handled a high volume of customer calls while maintaining a positive and helpful attitude.
Education
B.E - CSE
RNS Institute of Technology
VTU, Bengaluru02-2025
Diploma in Computer Science -
RES Polytechnic
Bengaluru06-2013
Skills
- Team collaboration
- Knowledge of email etiquette
- Problem solving
- MS Office
- SAP
- Google Suite
- ChatGPT
Hobbies and Interests
- Trekking, Badminton, Bike Riding
Language
- Kannada, English, Telugu, Hindi, Tamil
Timeline
Associate - Order Management
MSI Services Private Limited
01.2020 - Current
Technical Sales Support Executive
Design shore technologies Pvt.Ltd
06.2018 - 12.2019
Customer Support Executive
Innovative Retail Concepts Pvt.Ltd (Big Basket)
07.2017 - 06.2018
Customer Support Executive
Zenith Software Ltd
08.2015 - 05.2016
B.E - CSE
RNS Institute of Technology
Diploma in Computer Science -
RES Polytechnic
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