Rajesh Kannan
Chennai
Summary
Dedicated Support Analyst - Quality Assurance with over three years of experience in technical support, data analysis, and process optimization. Proficient in troubleshooting technical issues, providing end-user support, and ensuring seamless IT operations. Skilled in tools like SQL, Python, Advanced Excel, and Power BI, with a focus on delivering high-quality support services and fostering user satisfaction. Seeking to contribute to IT support functions in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Support Analyst
Amazon Development Center India
Chennai
06.2020 - 02.2023
- Provided first-level technical support to users, resolving issues related to system access, software, and data inconsistencies.
- Collaborated with IT teams to troubleshoot and resolve escalated issues, ensuring minimal disruption to business operations.
- Automated repetitive tasks using Python scripts, improving support ticket resolution time by 25%.
- Created and maintained SOPs for common technical issues, enhancing the efficiency of support operations.
- Trained team members on new tools and processes, ensuring smooth adoption and knowledge sharing.
Support Executive
CMA CGM Shared Service Centre
Chennai
05.2018 - 05.2019
- Supported IT systems for logistics and supply chain management, ensuring system uptime and data integrity.
- Analyzed system-generated reports to identify and resolve discrepancies in shipment and invoice data.
- Liaised with cross-functional teams to address and resolve user-reported technical issues.
- Developed training materials for end-users, simplifying system navigation and functionality.
Education
Bachelor of Science - Civil Engineering
Vel Tech High Tech Engineering College
Chennai04-2017
Senior Secondary (XII) -
RCM Higher Secondary School
Chennai03-2013
High School (X) -
RCM Higher Secondary School
Chennai04-2011
Skills
TECHNICAL SKILLS
- IT Support Tools: ServiceNow, Jira, MS Teams, and Slack
- Technical Proficiency: SQL, Python, Advanced Excel, and VBA
- Reporting and Visualization: Power BI, Tableau, and MS Office Suite
- IT Operations: Troubleshooting, User Access Management, Documentation
- Communication Tools: Email Management, Chat Support Systems
Key Skills and Abilities
- IT Support and Troubleshooting
- Process Optimization
- Data analysis and reporting
- Documentation and knowledge base creation
- Effective communication and collaboration
- User training and onboarding
- Time management and prioritization
Languages
Tamil
First Language
English
Advanced (C1)
C1
Telugu
Elementary (A2)
A2
Malayalam
Elementary (A2)
A2
Kannada
Beginner
A1
Hindi
Beginner
A1
HOBBIES & INTERESTS
- Hitting Gym
- Book Reading
- Problem-Solving Challenges
- Traveling
- Reading Tech Blogs
- Astronomy and Mindfulness
Timeline
Support Analyst
Amazon Development Center India
06.2020 - 02.2023
Support Executive
CMA CGM Shared Service Centre
05.2018 - 05.2019
Bachelor of Science - Civil Engineering
Vel Tech High Tech Engineering College
Senior Secondary (XII) -
RCM Higher Secondary School
High School (X) -
RCM Higher Secondary School
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