RAJESH KANNAN
Area Managet
Udumalpet
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Knowledgeable Desired Position with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Area Manager
IIFL Samasta Finance LTD
09.2025 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Regional Credit Manager
IIFL Samasta Finance LTD
09.2021 - 08.2025
- Managed a diverse loan portfolio while adhering to strict credit quality standards and regulatory guidelines.
- Streamlined credit approval processes for faster decision-making and increased customer satisfaction.
- Strengthened internal controls by identifying areas of improvement within the existing risk management framework.
- Negotiated favorable payment terms with high-risk clients, mitigating potential financial exposure.
- Mentored junior team members in best practices for analyzing loan applications and making sound underwriting decisions.
- Supported company expansion efforts, conducting comprehensive risk assessments for new market entries.
Divisional Manager
IIFL Samasta Finance LTD
04.2019 - 09.2021
- Fostered strong client relationships to ensure customer satisfaction and repeat business opportunities.
- Expanded market share with competitive analysis, identifying new business opportunities and potential clients.
- Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
- Streamlined divisional operations for increased efficiency through process improvement initiatives.
- Developed high-performing teams through effective recruitment, training, and mentoring programs.
- Achieved financial targets through diligent budgeting, forecasting, and expense control measures.
Area Manager
Iifl samasta financial ltd
02.2015 - 03.2019
- Managed and optimized operations across multiple branches, overseeing a portfolio of 15,000+ customers and achieving a 100% collection efficiency.
- Led a team of 45+ field officers, driving performance through strategic training and development initiatives.
- Implemented process improvements that reduced operational costs by 15% while enhancing service delivery.
- Directed business development efforts, expanding market share and increasing loan disbursements by 25% annually.
- Ensured compliance with all regulatory standards and internal policies, maintaining a strong audit record.
- Analyzed market trends to develop targeted strategies, contributing to sustained regional growth and profitability.
Branch Manager
Muthoot Microfin
12.2011 - 12.2014
- Managed all branch operations, achieving 110% of monthly sales targets for microfinance products.
- Led a team of 8 field officers, enhancing productivity by 20% through targeted training and performance management.
- Cultivated strong customer relationships, resulting in a 100% loan repayment rate and increased client retention.
- Drove local market penetration strategies, expanding client base by 25% within three years.
- Handled financial reporting and reconciliations, ensuring accuracy and timely submission to regional management.
Customer Relationship Staff
Ujjivan financial staff
06.2009 - 09.2011
- Managed a portfolio of 200+ customer accounts, achieving a 95% satisfaction rate through proactive communication and issue resolution.
- Spearheaded client onboarding processes, ensuring seamless integration and understanding of financial products.
- Resolved complex customer inquiries and complaints, consistently meeting a 24-hour resolution target.
- Collaborated with internal teams to enhance service delivery and product offerings based on customer feedback.
- Maintained accurate customer records and utilized CRM systems to track interactions and improve retention strategies.
Education
Bachelor of Arts - Commerce
Vidyasagar College of Arts And Science
Udumalpet04-2008
High School Diploma -
Govt Boys Hr Sec School
Udumalpet03-2005
Skills
Relationship building and management
Credit analysis
Team development
Staff training and development
Goals and performance
Staff training
Recruitment and hiring
Cross-functional collaboration
Quality assurance
Leadership skills
Staff supervision
Team building
Policies and procedures
Training and coaching
Strategic planning
Timeline
Area Manager
IIFL Samasta Finance LTD
09.2025 - Current
Regional Credit Manager
IIFL Samasta Finance LTD
09.2021 - 08.2025
Divisional Manager
IIFL Samasta Finance LTD
04.2019 - 09.2021
Area Manager
Iifl samasta financial ltd
02.2015 - 03.2019
Branch Manager
Muthoot Microfin
12.2011 - 12.2014
Customer Relationship Staff
Ujjivan financial staff
06.2009 - 09.2011
Bachelor of Arts - Commerce
Vidyasagar College of Arts And Science
High School Diploma -
Govt Boys Hr Sec School