Rajesh Khanna
Eluru
Summary
Dedicated and results-driven MBA postgraduate with over 3.9 years of experience in Resource Pro as a Process Lead, seeking a challenging role to leverage my expertise in Property and Casualty, process optimization, new onboardings, team management, and client collaboration. Eager to contribute my skills in a dynamic environment, and drive operational excellence within the offshore team.
Overview
4
4
years of professional experience
Work History
Process Lead
ReSourcePro
01.2022 - Current
- Specialized in processing tasks like New Business and Renewal rating, Quoting, Endorsements, Submission and other task
- Onboarded a new client and completed task transitions within the timeline with different lines of business, such as general liability, inland marine, equipment breakdown, crime, employee benefits, auto, and property and casualty.
- Transferred the process knowledge from the client to the team.
- Preparing a ramp-up plan for newly onboarded tasks and forecast reports, presenting the data to clients.
- Monitored incoming volumes and allocations to the team members.
- Drafting the procedure in the job breakdown method, sharing it with the client, and making workflow changes or refinements as per the client's requirements.
- Specialized in processing tasks like new business and renewal rating, submissions, premium audits, invoicing, issuance, endorsements, and other tasks.
- Creating training plans for team members, an audit plan as per the audit standards, troubleshooting the queries, and resolving the internal question tracker.
- Demonstrated proficiency in utilizing industry-specific tools and technologies to optimize workflow and deliver high-quality results.
- Executed data-driven decision-making processes, contributing to the successful completion of complex projects within set deadlines.
- Played a key role in client interactions, addressing queries, and providing strategic insights to enhance overall satisfaction.
- Upheld strict adherence to quality standards and compliance protocols, ensuring accuracy and reliability in all deliverables.
- Successfully managed multiple tasks simultaneously, demonstrating strong organizational and time management skills in a dynamic offshore environment.
- Successfully onboarded the new client within the client's estimated time, and received appreciation.
- Led the transition of the Duck Creek process from the offshore team.
Education
Master of Business Administration - Finance & Marketing
Krishna University
Machilipatnam01.2021
Bachelor of Arts -
Abhyudaya Degree College
01.2019
Intermediate -
Gayatri Junior College
01.2016
Secondary Education -
Andhra Pradesh Residential School
01.2014
Skills
- Analytical skills
- Service-level agreements (SLA)
- Time management
- Procedure writing in JB method, offshore operations
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Management skills
- Client onboarding
- Process optimization
- Training development
- Problem solving
Application Exposure
- Intermediate in Excel, Microsoft Word, PowerPoint
- Client applications: ImageRight, RiskMeter, ProMetrix, Experian, RSPS, Cube, DocEx, Mainframe, Duck Creek, Reference Connect, and EPIC
Accomplishments
- Successfully onboarded the New Client within client estimated time and got appreciation
- Led the transition of Duck Creek process from the offshore team.
- Awarded the 'Spark Reward' for quality and efficiency in work
Personal Information
- Date of birth: 10/29/97
- Father's name: Venkata Nageswara Rao
- Mother's name: Kamala Bhayamma
- Gender: Male
- Nationality: Indian
- Marital status: single
- Language proficiency: English, Telugu
- Address: 2-117, Singagudem, Lingapalem, West Godavari, 534462
Timeline
Process Lead
ReSourcePro
01.2022 - Current
Master of Business Administration - Finance & Marketing
Krishna University
Bachelor of Arts -
Abhyudaya Degree College
Intermediate -
Gayatri Junior College
Secondary Education -
Andhra Pradesh Residential School