Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Dynamic individual with hands-on experience in Crisis Management & Instructional capabilities and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Crisis Management/ Emergency Response Plan (ERP) Head
Tata SIA Airlines Ltd, Vistara
Gurgaon
1 2020 - Current
Head - Crisis Management/Emergency Response Plan (ERP)
Single Point of Contact (SPOC) for Sustainability.
Actively involved in the complete revision of the Corporate Emergency Response Plan Manual (CERPM).
Conducted over 200 training sessions and trained more than 1,600 staff (including GHA) across the network on Crisis Management/Emergency Response.
Trained Instructor on Safety Management System (SMS), conducting SMS classes for both Pilots, Crew, and Cabin Crew.
Led the Organization in successfully conducting the Corporate Emergency Drill in 2021 and 2023 - from Planning till Execution.
Guided airline staff (incl. GHA) from various network stations are participating as affected airlines in a Full-Scale Aerodrome Emergency Exercise.
Nil observations till date in ERP during IOSA/DGCA audits
Coordinated and liaised with each network station in preparing their Station/Local Emergency Response Plan.
Prepared the Local SERPs of all International Stations with limited time in hand.
Played an active role in developing fully customized software for crisis management.
Played an active role in the promotion of flights that operated with Sustainable Aviation Fuel (SAF).
Single Point of Contact from Safety Division for handling the Fatigue Reports of Pilots & Cabin Crew
CEO Award for Best Individual Performer from Safety Div (2023)
CEO Award in Team Category - development of Crisis Management Software (2023)
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Administrative Officer
Indian Air Force (IAF)
New Delhi
01.1994 - 01.2020
Administrative experience of over 26 years, which includes working in the Apex Offices of Air Force Intelligence and Directorate of Flight Safety.
Deputed to the High Commission of India, Islamabad (Pakistan) for a period of 3 years from 2005 to 2008, attaining exposure in intelligence, security, back channel diplomacy, and international relations.
Improved communication within the organization through regular updates on policies, procedures, and key events.
Streamlined office processes by implementing efficient administrative systems and procedures.
Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Education
Bachelor of Arts - ENGLISH LITERATURE
KANPUR UNIVERSITY (CSJM UNIVSERISTY)
KANPUR
01.2001 - 03.2004
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Team & Time Management
Flexible and Adaptable
Multitasking
Dependable and Responsible
Supervision and leadership
Excellent Communication
Externalcourses
Fatigue Report Management System, IATA Classroom
SMS Train the Trainer Course, IATA Online
Emergency Response Awareness, IATA Online
Safety Management System for Managers, University of Southern California
Quality Management Systems, IATA Online
Aviation Law Fundamentals, IATA Online
Air Transportation System, IATA Online
SAF/Sustainability Workshop, Dehradun, India, Colombo, Sri Lanka, 2023
Accomplishments
Deputed to High Commission of India, Islamabad (Pakistan) for a period of 3 years from 01/01/05 to 12/31/08.
Intelligence
Security
Back Channel diplomacy
International Relations
Involved in the complete Revision of the Corporate Emergency Response Plan Manual (CERPM).
Conducted over 200 training sessions and trained more than 1600 staff (incl GHA) on Crisis Management.
Led the Organisation in successfully conducting the Corporate Emergency Drill in 2021 & 2023.
Guided airline staff in participating in Full-Scale Aerodrome Emergency Exercise.
Nil observations in ERP during IOSA/DGCA audits.
Coordinated with network stations in preparing their Local Emergency Response Plans.
Prepared Local SERPs of all International Stations.
Developed customized Software for Crisis Management.
Single Point of Contact (SPOC) for Sustainability related issues.
Handled Fatigue Reports of Tech Crew.
Additionalcertifiedcourses
Population Health During a Pandemic: Contact Tracing and Beyond, University of Houston
Emerging respiratory viruses, including COVID-19: methods for detection, prevention, response and control, World Health Organisation
Effective Crisis Leadership, GO CRISIS
Incident Command Systems, GO CRISIS
Care Giver Manager, BLAKE Emergency Services (BES)
Mobilenumbers
9953185086
9599398633
Professionalcompetence
01/01/94, 01/15/20, Tata SIA Airlines Ltd, Vistara, 01/16/20, Head of Crisis Management/Emergency Response Plan (ERP), Liaison with internal and external agencies, Crisis Management, Emergency Response Planning, Sustainability matters
Timeline
Bachelor of Arts - ENGLISH LITERATURE
KANPUR UNIVERSITY (CSJM UNIVSERISTY)
01.2001 - 03.2004
Administrative Officer
Indian Air Force (IAF)
01.1994 - 01.2020
Crisis Management/ Emergency Response Plan (ERP) Head
Tata SIA Airlines Ltd, Vistara
1 2020 - Current
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