Rajesh Krishnan
Trivandrum
Summary
Over 9 years of experience in retail store management and Over 13 years of experience in retail. Customer-oriented Store Manager with experience in retail operations, sales and service, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
STORE MANAGER
FORSIGHT OPTICALS
KOTTAYAM
05.2023 - Current
- Managing daily activities of the showroom, Managing sales report of the showroom, Sales and dispensing, Assisting team members in quality dispensing and servicing, Training of the newly joined employees
STORE MANAGER
RELIANCE VISION EXPRESS
TRIVANDRUM
08.2016 - 03.2023
- Managing daily activities of the showroom, Managing sales report of the showroom, Sales and dispensing, Assisting team members in quality dispensing and servicing, Training of the newly joined employees, Reporting to Operations manager
STORE COORDINATOR
LAWRENCE AND MAYO
KOTTAYAM
04.2014 - 07.2016
- Managing daily activities of the showroom, Preparing MIS report for the management, Assisting clients in selecting frames and suggesting lenses, Assisting team members in quality dispensing and servicing, Training of the newly joined employees, Reporting to regional retail manager
SENIOR DISPENSER
LAWRENCE AND MAYO
HYDERABAD & COCHIN
11.2010 - 04.2014
- Dispensing of Spectacles, Repair and maintenance of spectacles, Routine follow-up of customers, Administrative responsibilities as per requirement, Documentation
CONTENT EDITOR
CONFAI SOLUTIONS
HYDERABAD
05.2009 - 10.2010
- Content editing
EXECUTIVE CUSTOMER CARE ASSOCIATE
AMAZON DEVELOPMENT CENTER
HYDERABAD
01.2008 - 04.2009
- Executive customer care associate at Concessions and fraud prevention department
ABSTRACTOR
QUALITY CONTROL
AT NES Pvt Ltd
11.2003 - 12.2007
- Quality Check associate in abstract writing, Abstractor
MEDICAL TRANSCRIPTIONIST
TRANSDYNE
01.2001 - 10.2003
- Medical Transcriptionist
Education
BCom -
Mahatma Gandhi University
XII -
Kendriaya Vidyalaya No 2
X -
Kendriaya Vidyalaya No 2
Skills
- Retail Sales Techniques
- Store operations oversight
- Retail Inventory Management
- Operations Management
- POS Systems
- Team Development
- Store Merchandising
- Customer Service Management
- Promotional planning
- Shift Scheduling
- Operational budgeting
- Employee Training
- Sales Analysis
Accomplishments
Star Performer Award for the year 2018-2019 in management level from Vision Express
Other Courses
- A strengths-Based Approach to managing your team
- Critical thinking for more effective communication
- Mastering self-leadership
- Time management for managers
Personal Information
- Passport Number: M1567553
- Passport Expiry Date: 08/25/24
- Father's Name: S. Krishnan
- Date of Birth: 06/11/76
- Nationality: Indian
- Marital Status: Married
English Proficiency
CEFR Level C1 advanced
Languages
English, Hindi, Malayalam
Hobbies and Interests
Painting, Sketching, Gardening
Training
- Silver Level Training in customer care, sales process and showroom management, and optical dispensing from Vision Express
- Basic Level Training in optical dispensing and showroom management from Lawrence and Mayo
- Store Coordinator’s and Executive’s training from Lawrence and Mayo
- Leads training from Amazon Development Center
- Store Manager’s Orientation Program from Vision Express
Timeline
STORE MANAGER
FORSIGHT OPTICALS
05.2023 - Current
STORE MANAGER
RELIANCE VISION EXPRESS
08.2016 - 03.2023
STORE COORDINATOR
LAWRENCE AND MAYO
04.2014 - 07.2016
SENIOR DISPENSER
LAWRENCE AND MAYO
11.2010 - 04.2014
CONTENT EDITOR
CONFAI SOLUTIONS
05.2009 - 10.2010
EXECUTIVE CUSTOMER CARE ASSOCIATE
AMAZON DEVELOPMENT CENTER
01.2008 - 04.2009
ABSTRACTOR
QUALITY CONTROL
11.2003 - 12.2007
MEDICAL TRANSCRIPTIONIST
TRANSDYNE
01.2001 - 10.2003
BCom -
Mahatma Gandhi University
XII -
Kendriaya Vidyalaya No 2
X -
Kendriaya Vidyalaya No 2
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