Rajesh Kumar

• Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
• Improved facility efficiency by implementing new operational strategies and processes.
• Reduced operational costs through effective resource management and strategic planning.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Ordered, maintained and distributed supplies and inventory.

Assisting and escorting VIPs from Departure gate to till flight and while arrival receive the VIP from flight.

· Built strong relationships with passenger’s and colleagues by providing friendly and personable service.

Also handling Helpdesk counter where we are guiding and resolving the queries of passengers

· Investigated and resolved customer inquiries and complaints quickly.

• Enhanced sales performance through the implementation of effective upselling techniques.
• Contributed to revenue growth by consistently meeting or exceeding individual sales targets.
• Maintained up-to-date knowledge of products and services to effectively address customer inquiries.

• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.