Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Career Experience
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic

Rajesh Kumar

Rawatbhata

Summary

Take advantage of sales skills and experience and understanding of type to market to become a professional sales staff and bring a lot value to Customers. Becoming a professional marketing, going to work in dynamic working environment with challenges to develop myself. From that, I will contribute to development of your company.

Overview

16
16
years of professional experience

Work History

Branch Head

Axis Bank Ltd
05.2023 - Current
  • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Streamlined operational processes for improved efficiency and cost reduction.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Implemented service improvements to enhance sales cycle.
  • Maximized employee engagement through regular communication, recognition programs, and team-building activities.
  • Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
  • Complied with regulatory guidelines and requirements.
  • Enhanced customer satisfaction with responsive service and timely resolution of issues.
  • Assessed employee performance and developed improvement plans.
  • Resolved problems, improved operations and provided exceptional service.

Priority Banking RM

Axis Bank Ltd
06.2020 - 05.2023
  • Single point relationship management official of the Bank for the high net worth customers in the Priority Banking Segment of Bank.
  • Enhanced client satisfaction by providing personalized financial advice and exceptional customer service.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with cross-functional teams to develop tailored financial products for priority clients.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Maintained customer records and updated account information.
  • Delivered informative presentations on various financial topics, assisting clients in making educated decisions about their finances.
  • Responded to customer inquiries regarding new accounts and account services.
  • Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.

Customer Service Officer

Axis Bank Ltd
06.2019 - 06.2020
  • Deliver qualitative services to customers
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Communicated with clients regarding account services, statements, and balances.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Branch Sales Manager

Axis Bank Ltd
04.2016 - 05.2019
  • Administer and ensure compliance to all sales practices
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
  • Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
  • Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
  • Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Self-motivated, with a strong sense of personal responsibility.

Assistant Manager - Sales

Axis Bank Ltd
06.2014 - 03.2016
  • Find prospects and leads
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed and developed sales team.

Officer – Sales

Axis Bank Ltd
10.2012 - 05.2014
  • Understand all the prospects needs, problems or wants

Data Assistant

M/s Varnoj Associates
09.2008 - 09.2012
  • Scheduling internal and external appointments and Co-ordination of officers meetings in terms of organizing.

Education

Master in Business Administration -

Sikkim Manipal University - DE
05.2012

Bachelor of Arts -

Kota University
05.2009

Skills

  • Approachable
  • Bank security expert
  • Cash Handling
  • Registered Financial Planner (RFP)
  • Key Performance Indicators
  • Excellent work ethic
  • Licensed Public Accountant
  • Information Management
  • Certified Financial Planner
  • Staff Supervision
  • Work Prioritization
  • Customer relationship development

Accomplishments

  • Rated with MP++ Rating in the FY Year 2018-2019
  • Rated with MP++ Rating in the FY Year 2019-2020
  • Rated with MP++ Rating in the FY Year 2020-2021
  • Rated with MP+ Rating in the FY Year 2021-2022
  • Rated with MP++ Rating in the FY Year 2022-2023
  • PAN Bank No 1 RM in FY Year 2022-23
  • Best Performer Across the Rajasthan in Branch Sales Manager Category with Number 1 Position in FY Year 2018-2019
  • Best Performer Across the Rajasthan in Customer Service Officer Manager Category in FY Year 2018-2019
  • Qualify for Foreign Trip in the Year of 2017 under BSM Category
  • Qualify MDRT in 2021 and 2022

Languages

Hindi
English
other regional languages

Career Experience

  • Branch Head, Axis Bank Ltd, 05/2023, Present, Direct all operational aspects including distribution operations, customer service, human resources, administration and sales, Assess local market conditions and identify current and prospective sales opportunities, Meet goals and metrics, Bring out the best of branch’s personnel by providing training, coaching, development and motivation, Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities, Address customer and employee satisfaction issues promptly, Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Priority Banking RM, Axis Bank Ltd, 06/2020, 05/2023, Single point relationship management official of the Bank for the high net worth customers in the Priority Banking Segment of Bank., Responsible for providing financial solutions to the Priority customers and ensure value added services., Responsible for increasing liabilities size of relationship via balances in accounts of existing customers and enhancing customer profitability by capturing larger share of wallet., Increasing customer engagement through other non-investment products like Forex, Remittances, Loans, etc. to the new and existing customers., Periodically reviews the existing relationships of all the customers from liability as well as cross holding perspective and also ensures that the customers are sufficiently educated/ leveraged on the best financial solutions.
  • Customer Service Officer, Axis Bank Ltd, 06/2019, 06/2020, Deliver qualitative services to customers, Promote bank products and services., Build customer relationships, Maintain and manage existing accounts, Capture new accounts, Respond to customer inquiries, Maintain customer database and update periodically, Develop strategies and maintain effective customer services programs and achieve all customer expectation, Perform sales calls to facilitate branch business and participate in all sales meetings and events and ensure effective penetration of branch to increase revenue., Provide support to all branch operations and manage all communication with branch staff
  • Branch Sales Manager, Axis Bank Ltd, 04/2016, 05/2019, Administer and ensure compliance to all sales practices, Prepare list of all prospective customers for sales leads., Review work of all salesperson on weekly and hourly basis., Maintain control of all marketing activities to ensure achievement of all objectives within allocated budget and determine all sales goals., Maintain effective customer relationships and design required business development call program, Execute all strategic business plans and monitor all branch sales process and maintain product knowledge., Maintain knowledge on all bank products and services and assist to resolve customer queries., Handled task of training and mentoring new Sales staff, Assist in implementing sales management techniques, Handled tasks of solving problems of clients and staff, Supervise the complete performance of the sales team, Assess local market conditions and identify current and prospective sales opportunities, Educate & enhance the awareness of the company's products
  • Assistant Manager - Sales, Axis Bank Ltd, 06/2014, 03/2016, Find prospects and leads, Learn details about our products and services, Understand all the prospects needs, problems or wants, Meet with potential clients and act as their consultant, Up-sell when appropriate
  • Officer – Sales, Axis Bank Ltd, 10/2012, 05/2014, Understand all the prospects needs, problems or wants, Meet with potential clients and act as their consultant
  • Data Assistant, M/s Varnoj Associates, 09/2008, 09/2012, Scheduling internal and external appointments and Co-ordination of officers meetings in terms of organizing., Maintains and / or creates files of record keeping systems (official as well as personnel)., Generating MIS reports within the allotted time frame, and collection and review of all the reports before final submission to Chief Superintendent., Schedule appointments and maintain an updated diary of appointments and meetings, Create and maintain database and spreadsheet files., Answering calls and handling queries.

Personal Information

  • Title: Assistant Vice President (Branch Head)
  • Date of Birth: 01/28/88

Hobbies and Interests

  • Reading
  • Playing Badminton & Cricket

Disclaimer

I hereby declare that all information provided by me is true to the best of my knowledge

Timeline

Branch Head

Axis Bank Ltd
05.2023 - Current

Priority Banking RM

Axis Bank Ltd
06.2020 - 05.2023

Customer Service Officer

Axis Bank Ltd
06.2019 - 06.2020

Branch Sales Manager

Axis Bank Ltd
04.2016 - 05.2019

Assistant Manager - Sales

Axis Bank Ltd
06.2014 - 03.2016

Officer – Sales

Axis Bank Ltd
10.2012 - 05.2014

Data Assistant

M/s Varnoj Associates
09.2008 - 09.2012

Master in Business Administration -

Sikkim Manipal University - DE

Bachelor of Arts -

Kota University
Rajesh Kumar