RAJESH KUMAR
Bangalore
Summary
Dynamic leader with a proven track record at AAVAS Financiers Limited, enhancing sales leadership and strategic planning to drive business development. Skilled in residential loans financial software and exceptional in fostering customer relationships, achieving a significant increase in regional revenue growth. Expert in team collaboration and financial advising, ensuring operational excellence and client satisfaction. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Results-driven State Manager known for maintaining high productivity and efficiently completing tasks. Skilled in strategic planning, team leadership, and operational management. Specialized abilities include problem-solving, effective communication, and adaptability to change. Excel in using these soft skills to inspire teams, navigate complex challenges, and achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
STATE HEAD
AAVAS FINANCIERS LIMITED
Bangalore
10.2024 - Current
- Team management, branch handling, and client acquisition through corporate builders and developers, connectors, and real estate brokers by suggesting the best possible advertisement solutions.
- Responsible for the entire process of lead management, sales, and business development for the region.
- Involved in the Recruitment of Branch Managers, Sales Managers, and Relationship Officers.
- Discuss possible loan products and options to meet client needs and advise clients on risks and benefits of each option
- Collect and analyze clients' financial information to assess eligibility for a home loan.
- Communicate effectively with all stakeholders, including the customer, sales associate, builder, and title company.
- Demonstrate the highest level of professionalism and customer service towards all customers.
- Strong problem solving skills and an interest in finding solutions for clients with poor credit
- Coordinating with different verticals, such as Credit, Legal, Technical, Operations, etc.
- In order to complete the task in the given TAT.
- Handling 3 Branch Managers; 3 are in the Bangalore location, and 2 BMs are ROK with a team size of 30 BSMs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Analyzed market trends to identify opportunities for growth in the region.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Ensured that all safety protocols were followed at each location.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed strategic plans to maximize operational efficiency within the region.
Assistant Vice President
SHRIRAM HOUSING FINANCE
BANGALORE
01.2024 - 09.2024
- Identified opportunities for cost savings through process improvement initiatives.
- Resolved conflicts between staff members while maintaining professional relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated reports and financial sheets necessary for annual budget development and goal setting.
- Collaborated with board of directors to address update and implementation of new governance policy.
- Facilitated communication between internal stakeholders regarding project updates and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Served as a liaison between the organization and external partners and vendors.
- Performed research into new technologies that could benefit the company's operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Drafted responses to incoming correspondence on behalf of senior leadership.
- Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Resolved customer complaints in a timely manner while maintaining excellent service standards.
- Recruited and retained new members through image rebranding and targeted marketing campaigns.
- Supported all board members in administrative management, planning and policy assistance.
- Developed online portal and spearheaded implementation of new communication-centered technology.
- Managed executive team travel arrangements and oversaw meeting logistics.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
State Head
Property pistol
Bangalore
07.2023 - 01.2024
- Team Management, Branch Handling, Client acquisition through corporate Builders & Developers, Connectors and Real estate Broker by suggesting best possible advertisement solution
- Responsible for entire process of lead management, sales & business development for the region
- Involved in Recruitment Branch Manager, Sales managers and Relationship officers
- Discuss possible loan products and options to meet client needs and advise clients on risks and benefits of each option
- Collect and analyze clients' financial information to assess eligibility for home loan
- Communicate effectively with all stakeholders, including the customer, sales associate, builder and title company
- Demonstrate the highest level of professionalism and customer service towards all customers
- Strong problem solving skills and an interest in finding solutions for clients with poor credit
- Handling 8 Branch Manager, 3 is in Bangalore location and 5 BM’S ROK with Team size 20 RM
Area Manager
Bajaj Housing Finance ltd
Bangalore
12.2021 - 07.2023
- Team Management, Branch Handling, Client acquisition through corporate Builders & Developers, Connectors by suggesting best possible advertisement solution
- Responsible for entire process of lead management, sales & business development for the region
- Handling of 3 Branch Manager with Team size 20 Relationship Officers
- Maintain Relationship with the Branch Head and leading Staff, in order For sourcing the leads and fulfil the customer requirements
- Proactively solicited new residential mortgage business and sold mortgage products to meet established goals
- Established, developed and maintained client referral relationships with potential and existing customers, Realtors, builders, developers, and others to establish and retain business
- Studied current trends and developments in the local real estate market and changes
Relationship Manager
Hdfc Sales Private Limited
Bangalore
07.2015 - 11.2021
- Team management, sales and business development, client acquisition through corporate builders and developers, and brokers by suggesting the best possible advertisement solution through the portal.
- Rewarded with the Best Performer Award for the highest login and disbursement in a particular month.
- Responsible for the entire process of login, disbursement, sales, and business development for the region.
- Responsible for managing and tracking team targets.
- Client acquisition campaigns and lead generation to build the portal as a flagship brand for property services in the respective region.
- Maintain a relationship with the branch head and leading staff in order to source leads and fulfill customer requirements.
- Communicate effectively with all stakeholders, including the customer, sales associate, builder, and title company.
- Handling the team of three field sales executives, ensuring that team members are motivated, monitored, and measured in line with company targets and performance standards.
- Established, developed, and maintained client referral relationships with potential and existing customers, Realtors, builders, developers, and others to establish and retain business.
- Addressed customer questions and concerns regarding products and services.
- Maintained accurate records of all client interactions within the company's CRM system.
- Managed relationships with tax authorities, bankers and auditors.
- Developed or analyzed information to assess current or future financial status of firms.
- Coordinated with product development teams to design services that meet client needs.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
Education
Btech - ECE
VTU
Belagavi01-2014
PUC -
BSEB
Patna01.2010
SSLC -
BSEB
Patna01.2008
Skills
- Residential loans financial software
- Quantitative analysis
- Risk management assessments
- Financial advising
- Customer service
- Time management
- Revenue growth
- Performance improvement
- Administrative oversight
- Strategic planning
- Operations management
- Relationship management
- Sales leadership
- Policy development
- Policy administration
- Employee training
- Multitasking
- Performance evaluation
- Problem-solving
- Task prioritization
- Interpersonal skills
- Quality control
- Work Planning and Prioritization
- Cost control
- Employee coaching and mentoring
- Profit and loss management
- Team collaboration
- Training and development
- Recruitment and hiring
- Decision-making
- Goal setting
- Regulatory compliance
- Business development
Languages
- English
- Hindi
References
Can be given on request.
Personal Information
Date of Birth: 07/07/92
Additional Technical Skills
C, C++, Java, HTML, Visual Basic 6.0, Visual Studio 2008, MS Access, SQL Server 2005, Windows XP, Windows 7
Accomplishments
- BEST LEADERSHIP AWARD FROM CBO SHRIRAM HOUSING
- HEIGEST LOGIN AND DISBURSMENT PAN INDIA AWARDS
Timeline
STATE HEAD
AAVAS FINANCIERS LIMITED
10.2024 - Current
Assistant Vice President
SHRIRAM HOUSING FINANCE
01.2024 - 09.2024
State Head
Property pistol
07.2023 - 01.2024
Area Manager
Bajaj Housing Finance ltd
12.2021 - 07.2023
Relationship Manager
Hdfc Sales Private Limited
07.2015 - 11.2021
Btech - ECE
VTU
PUC -
BSEB
SSLC -
BSEB
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