Rajesh Kumar
Gurgaon
Summary
Experienced Store Manager with a proven track record of success in the retail industry. Skilled in team leadership and motivation, resulting in advanced-level product knowledge and exceptional customer service. Committed to exceeding sales targets and driving business growth. Passionate about contributing to business success and prosperity.
Overview
9
9
years of professional experience
Work History
Store Manager
RELIANCE RETAIL LTD.
09.2021 - Current
- Taking care of Reliance Fresh Pataudi Road, Gurgaon store
- PAN India Rank 1 with score of 100% in Operational Excellence
- Increased store LFL growth by 40% after taking charge in May 2022
- Managed Jio Mart Operations
- Maintain store staff by recruiting, selecting, orienting, and training employees
- Train, guide, supervise and develop the sales force to achieve the target
- Motivating staff & coordinating with Finance team for Engagement activities for store
- Ensure Grooming standards and discipline for Promoters/Brand staff in store
- Ensure prevalence of high degree of hygiene, staff grooming, customer satisfaction and VM standards in the given store
- Ensure adherence to all SOPs in the stores
- Self driven audits for store to ensure readiness of store for any & every surprise audits
- Ensure all Food compliances and Safety standards are adhered for Stores
- Drives Customer Loyalty programs
- Price Benchmarking activities
- Develop new avenues for promoting business
Store Omni Lead
More Retail Pvt Ltd
01.2019 - 09.2021
- Handiling team of 23 pepole
- Responsible for providing excellent customer experience in customer entrance, Billing Counter & CSD
- Handling Overall activities of checkouts, Amazon & freebie- maintaining the records of supplier and company paid freebies
- Monitoring and facilitating cashiering
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
- Floor check regarding Display of product, Rail card & Promotional Offer display
- Proper analysis of Report (Sales-Category-wise, Shrinkage, Dump, System)
- Analysis of Top & minor selling article, Ageing article
- Brefing with store team regarding sales figure
- Stratigical discussion of sales with own team on top selling & ageing product
- Product expiry check
Operation
Spar HyperMarket
04.2018 - 01.2019
- Generate accurate till reports for each register
- Oversee cash transactions, cash recon., according to company policies
- Prepared daily batch summary sheets from reports generated during posting
- Responsible for petty cash transactions
- Handle voids, returns, Cash in/Cash out, coupon sales
- Managing customer’s returns, ensuring fast, hassle free and error free issue of credit note/repair/replacement
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
- Close co-ordination with departments for facilitating customer’s demands
- Training & Coaching New as well as existing staff in all the processes related to Checkout
Operation Team Leader
HyperCITY Retail India pvt ltd
06.2016 - 04.2018
- Handling a team of 28 people
- Doing Self Audits and External Audits of Refund, Item Void, and Price Override
- Training & Coaching New as well as existing staff in all the processes related to Checkout, CSD & DCC
- Responsible for walk-in customer acquisition process for DCC on shop floor
- Maintaining records of customer’s acquired
- Responsible for providing excellent customer experience in customer entrance, Billing Counter & CSD
- Handling Customer Loyalty Program – ensuring customer satisfaction and customer delight
- Ensure resolution of customer complaints within AST by close co-ordination with different departments
- Close co-ordination with departments for facilitating customer’s demands
- Managing customer’s returns, ensuring fast, hassle free and error free issue of credit note/repair/replacement
- Taking customer feedbacks and analyzing the same to improve customer experience
- Handling Overall activities of checkouts & freebie- maintaining the records of supplier and company paid freebies
- Monitoring and facilitating cashiering
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
Education
B.com -
UP Board
2017
10+2th -
UP Board
2014
10th -
PSEB Board
2010
Skills
Team Management
Disclaimer
I, Rajesh Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/15/93
- Gender: Male
- Marital Status: Married
Timeline
Store Manager
RELIANCE RETAIL LTD.
09.2021 - Current
Store Omni Lead
More Retail Pvt Ltd
01.2019 - 09.2021
Operation
Spar HyperMarket
04.2018 - 01.2019
Operation Team Leader
HyperCITY Retail India pvt ltd
06.2016 - 04.2018
B.com -
UP Board
10+2th -
UP Board
10th -
PSEB Board
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