Rajesh Kumar
Gurgaon
Summary
Experienced Store Manager with a proven track record of success in the retail industry. Skilled in team leadership and motivation, resulting in advanced-level product knowledge and exceptional customer service. Committed to exceeding sales targets and driving business growth. Passionate about contributing to business success and prosperity.
Overview
9
9
years of professional experience
Work History
Store Manager
RELIANCE RETAIL LTD.
09.2021 - Current
- Taking care of Reliance Fresh Pataudi Road, Gurgaon store
- PAN India Rank 1 with score of 100% in Operational Excellence
- Increased store LFL growth by 40% after taking charge in May 2022
- Managed Jio Mart Operations
- Maintain store staff by recruiting, selecting, orienting, and training employees
- Train, guide, supervise and develop the sales force to achieve the target
- Motivating staff & coordinating with Finance team for Engagement activities for store
- Ensure Grooming standards and discipline for Promoters/Brand staff in store
- Ensure prevalence of high degree of hygiene, staff grooming, customer satisfaction and VM standards in the given store
- Ensure adherence to all SOPs in the stores
- Self driven audits for store to ensure readiness of store for any & every surprise audits
- Ensure all Food compliances and Safety standards are adhered for Stores
- Drives Customer Loyalty programs
- Price Benchmarking activities
- Develop new avenues for promoting business
Store Omni Lead
More Retail Pvt Ltd
01.2019 - 09.2021
- Handiling team of 23 pepole
- Responsible for providing excellent customer experience in customer entrance, Billing Counter & CSD
- Handling Overall activities of checkouts, Amazon & freebie- maintaining the records of supplier and company paid freebies
- Monitoring and facilitating cashiering
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
- Floor check regarding Display of product, Rail card & Promotional Offer display
- Proper analysis of Report (Sales-Category-wise, Shrinkage, Dump, System)
- Analysis of Top & minor selling article, Ageing article
- Brefing with store team regarding sales figure
- Stratigical discussion of sales with own team on top selling & ageing product
- Product expiry check
Operation
Spar HyperMarket
04.2018 - 01.2019
- Generate accurate till reports for each register
- Oversee cash transactions, cash recon., according to company policies
- Prepared daily batch summary sheets from reports generated during posting
- Responsible for petty cash transactions
- Handle voids, returns, Cash in/Cash out, coupon sales
- Managing customer’s returns, ensuring fast, hassle free and error free issue of credit note/repair/replacement
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
- Close co-ordination with departments for facilitating customer’s demands
- Training & Coaching New as well as existing staff in all the processes related to Checkout
Operation Team Leader
HyperCITY Retail India pvt ltd
06.2016 - 04.2018
- Handling a team of 28 people
- Doing Self Audits and External Audits of Refund, Item Void, and Price Override
- Training & Coaching New as well as existing staff in all the processes related to Checkout, CSD & DCC
- Responsible for walk-in customer acquisition process for DCC on shop floor
- Maintaining records of customer’s acquired
- Responsible for providing excellent customer experience in customer entrance, Billing Counter & CSD
- Handling Customer Loyalty Program – ensuring customer satisfaction and customer delight
- Ensure resolution of customer complaints within AST by close co-ordination with different departments
- Close co-ordination with departments for facilitating customer’s demands
- Managing customer’s returns, ensuring fast, hassle free and error free issue of credit note/repair/replacement
- Taking customer feedbacks and analyzing the same to improve customer experience
- Handling Overall activities of checkouts & freebie- maintaining the records of supplier and company paid freebies
- Monitoring and facilitating cashiering
- Daily preparation of Cashier performance report & guide them to improve their performance / Services
Education
B.com -
UP Board
2017
10+2th -
UP Board
2014
10th -
PSEB Board
2010
Skills
Team Management
Customer Centric
Ms-Office
Communication
Disclaimer
I, Rajesh Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/15/93
- Gender: Male
- Marital Status: Married
Timeline
Store Manager
RELIANCE RETAIL LTD.
09.2021 - Current
Store Omni Lead
More Retail Pvt Ltd
01.2019 - 09.2021
Operation
Spar HyperMarket
04.2018 - 01.2019
Operation Team Leader
HyperCITY Retail India pvt ltd
06.2016 - 04.2018
B.com -
UP Board
10+2th -
UP Board
10th -
PSEB Board