RAJESH KUMAR
Key Account Manager - Project Manager
NEW DELHI
Summary
Achievement-driven professional with 17 years of extensive experience in retail operations, key account management, and project management, specializing in EPOS solutions and premium client relations within airport environments in Delhi and Goa. Expertise includes managing business revenue, overseeing large-scale retail operations, and nurturing concessionaire relationships while driving operational excellence and technology transformation. Proficient in project planning, EPOS migration and implementation, business development, sales and marketing, and people management, consistently delivering measurable growth and high client satisfaction across diverse sectors including FMCG, apparel, lifestyle, telecom, and general merchandise. Actively pursuing senior-level opportunities in retail sales, key account/project management, and EPOS retail technology within a reputable organization to leverage strong analytical skills and a proven track record of exceeding goals.
Overview
17
17
years of professional experience
1
1
Language
Work History
Key Account Manager
Nukkadshops Technology India Pvt. Ltd.
04.2024 - Current
- Handling business revenue and operations for Delhi and Goa airports, managing key accounts, client, and concessionaire relationships.
- Leading product training for new and existing client teams (20+ members).
- Successfully managed the migration project of Posifly Epos systems at both airports, ensuring a seamless transition and operational excellence.
- Driving project planning and implementation within defined timelines, ensuring the delivery of new feature enhancements in the EPOS ecosystem.
- Overseeing operations and working on the manager engine to maintain SLA compliance.
- Epos-Hardware alignment
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Store Manager
Air Plaza Retail Holding Pvt Ltd
08.2021 - 03.2024
- Monthly Business Average: 2cr
- Store Size: 15850
- Team Size: 40 (Associates including 6 Management)
Store Manager
Air Plaza Retail Holding Pvt Ltd
12.2019 - 07.2021
- To ensure setting up a conducive environment to provide customer service.
- Greeting to every customer with Smile
- To create seamless customer service orientation among my store employees by ensuring timely and efficient customer service.
- Handle customer complaints
- More & More interaction with customers on Floor
- Organize customers engagement activity every weekends
- Product availability
- Ensuring Smooth Entry and exit of customers
- Top Focus on Stock it -Price IT -Show the value- 1+3 Cash till -Trained and Develop Peoples
- To forecast and plan the SKU mix and volume levels for achieving the targets.
- To ensure achievement of set targets in terms of service standards for customer transactions and operations
- To oversee all point of sales activities in my stores which includes - sales transactions, tracking customer orders and payments
- Registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Weekly, and monthly reports related to sales, stock position, staffing, best sellers, slow sellers, etc.
- To optimize the age of inventory and ensure stock turns. Keep updating the 100% Feature plan Along with SDP
- To oversee the inventory process and ensure damaged and defective goods are processed in a timely, accurate manner
- Real-time communication implements on the floor
- DOD Plan every day & Weekend for Store
- Following FIFO on floor
- Global Count for Apparel's/GM/Fmcg Division
- Dilo & Willo is key of the success of Store
- NPS is 92%
- 100% customer Capture under Area coding
- Weekley SSR Working for All division
- 100% Fill Rate for online delivery
- Ensures scheduling the weekly off so that proper coverage is maintained, daily
- To manage and motivate the store team to increase sales and ensure efficiency.
- To lead the sales team to provide excellent service through product knowledge with Huddle 2 Time in a Day and OJT
- Planning Target Division wise to compare LYSD Top 30 Article sale
- Guide the sales staff in terms of product displays, product highlight areas, demos, positioning of signage/posters, layouts, plans, etc.
- R&R (Reward & Recognition at store Level
- Celebrate Every day as a new day with Team
- Every Tuesday celebrates As a Team Day
- Understand Skill and will issue of Team member's
- Grooming Staff for Next Level to Learn digital concept in day-to-day Life
- Preparing and monitoring the GRN and the STO for stock acceptance and transfer respectively.
- To ensure daily and monthly stock take with min. discrepancy.
- Take Care of Defective Stocks and negative inventory.
- To manage over-max inventory
- 98% Fill Rate of Fmcg Segments for PL& PB
- Top 20 Article Pi on every day
- FIFO on Regular basis
- 100% Follow of Stock Receiving SOP for RDC& DSD
- Real time Movement of NTE Non-Saleable articles
- Working on High STR, Loss and Margin Report
- No Manual Punching of Barcode to Avoid inventory Mismatch
- Zero sale working fortnightly (FMCG/CDIT/Travel Division)
- Daily MC Wise cycle Count PI
- Develop & innovate the Stores with the introduction of Schemes, Promos, and other activities with the use of the Self-selling marketing process.
- Achieve the set targets and ensure Profitability
- Managing Sales: Space: Stock ratio
- Giving bottom-line profit numbers while keeping input and output ratio in control
- Digitally connect with customer on weekdays & weekend
- Tele calling setup to connect with customer to give awareness About New offers
- BTL/ABL Activity within the 5km Radius of Store
- Flyer Distribution in Society
- Highlights/Achievement:
- Get a 95% score in Monthly RLPO Audits
- The store was completely operational During the lockdown and maintain Business also
- Maintain All SOP psychically and operationally at the store
- Created Highest Revenue from Store during Festival Season Diwali (3.67cr)
- Highest sale Movement of PL Articles and New Launch article sale from store
- Down the line 7 Team Members Promoted for Next Level within the organization
Zonal Retail Lead
Vodafone idea limited
04.2015 - 12.2018
- Developing & deploying quarterly and annual plans, programs, and policies for company Sales & Retail Operations Managers; backing all cross-company sales objectives such as budgets preparation, forecasting of sales targets, and so on
- Preparing plans to improve the commercial performance of the outlet by increasing turnover & maximizing profitability and executing effective sales planning to promote offers for business development
- Managing sales and marketing strategy development, product planning, profit, revenue targets, and market share targets
- Planning & executing innovative promotions to enhance brand visibility and a suitable media plan, in coordination with the marketing team and external agencies
- Implementing sales promotion plans & new store concepts to generate sales for the achievement of targets
- Conceptualising visual merchandising displays, windows & design of retail outlets for maintenance of a high-end store image
- Ensuring the right pay out at right Time to the Distributor
- Manpower alignment for Cluster as well as for store
- Team Size was 8 (4 Store Manager+4 Cluster Head)
- Highlights:
- Ranked 9th nationally in Strike Force Score Card for contributing to top In All KPI Performance
Cluster Head
Vodafone idea limited
04.2012 - 03.2015
- Spearheaded 8 MDs, 23 ADs, 3 LVMS, and 8 Post-paid Channel Partners with 8 Service Managers and staff of 55 (VVMS Lead, CCE1, CCE2 & TM); ensured their productivity as per their targets & market share and salary & incentive distribution on time
- Lead 7 VVMS concept (Post-paid Channel Partner)
- Administered Data, M Paisa, Prepaid Sales, and RGA as per market share across defined areas
- Directed staff members at all VVMS & ADVMS & LVMS
- Supervised 31 VMS of the cluster for post-paid sales, customer service, M-Paisa, VAS sales, premium number sales, post-paid collection, recharge, product knowledge, retention, MNP, post-paid sale, data and prepaid activation in their respective VMS area
- Conducted & imparted proper training to new agents and refreshers for old agents
- Monitored MD & AD pay-out, distribution, and settlement
- Cemented relationships with franchisee and company by addressing deviations and issues within the time
- Steered revenue growth by sales operations through voice, data, terminals, and value-added services
- Directed cost centre management and elevated store/mini store profitability
- Ensured quality of acquisition across all retail outlets
- Highlights:
- Best ADVI Retail for M-Paisa Money Kyc
- Super Star 10 times for contributing TOP performance on All Kpi in circle level
- Best ADVI/VMS Retail for Super CC 2013(out bond tele calling sales)
- No. 1 ADVI across circle 7 times for contributing top performance in post-paid along with all KPI
- Recipient of 2 Bond Awards for delivering outstanding performance in Circle Period from Jan'13-Jun'13 & Jul'14-Dec'14
- Merit of being Winner of:
- Circle Combat (Trip to Foreign Countries Malaysia) for contributing top performance on the circle level
- Gladiator Premium League (GPL) across the circle for contributing XX performance
- Data Card Contest across Haryana winner 4 times for contributing to sold maximum data card
- Stood 1st & 3rd in national quality audits among 480 Vodafone stores nationwide
Store Manager
Vodafone idea limited
08.2008 - 04.2012
- Led a team to attain sales targets, including post-paid, prepaid, collection, recharge, and handsets.
- Planned and implemented a sales plan in the zone to achieve desired numbers, market share, and revenue for prepaid and post-paid.
- Built an effective and productive channel construct to meet the targeted number and revenue for the store.
- Supervised retail operations of company-owned and COCO stores, as well as franchisee retail outlets.
- Forecasted and ensured the proper stock of each product, monitored the availability of required manpower at the store as per requirements, followed up with vendors, and maintained the outlet as per standards within TAT.
- Delivered guidelines of INDICA audits, Dialogue Audits, and C-SAT with the entire team, and ensured 98% CSAT.
- Developed MIS reports for updating manpower details, CPT (Cost per Transaction), P&L (Profit & Loss), ROI (Return on Investment), and Expense Reports; ensured 0% documentation error.
- Highlights:
- Ensured a 0% attrition rate and 99% employee satisfaction by conducting one-on-one sessions with associates to address their issues, and introducing R&R (Reward & Recognition), Fun Saturdays, and Special Birthday Programs to motivate the team.
- Delivered consistent success in CPT reduction and break-even of all retail operations.
- Steered efforts in obtaining a breakthrough order of 300 post-paid connections from the Indian Army (Army Cantt., Hissar).
- Recognized as:
- Best Store Supervisor in August, September - October 2008.
- Best Store Manager for the complete year of 2009.
- North Star Winner for maximum post-paid sales during Oct 2009 - Dec 2009 and Oct 2011 - Dec 2011.
- Received the Team Triumph Award two times for super performance in the Vodafone store in 2008.
Education
Diploma - Line Man
ITI
Diploma - Line Man
ITI
Diploma - Lineman (Technical course)
Skills
Strategic project coordination
Building strong client partnerships
Client account management
Sales lead development
Business growth initiatives
Account management enhancement
Effective cross-team communication skills
Analytical decision making
Client retention strategies
Revenue growth
Effective proposal presentation
Effective sales strategies
Client requirement analysis
Improvement of service processes
Territory performance optimization
Streamlined client onboarding
Effective team collaboration
Strong verbal communication
Effective troubleshooting skills
Skilled in prioritizing concurrent responsibilities
Decision-making
Relationship building
Problem-solving aptitude
Prioritization of tasks
Interpersonal communication
Collaborative team development
Strategic account management
Current Role
Key Account Manager – Delhi & Goa Airports Handling business revenue and operations for Delhi and Goa Airports, managing key accounts, client and concessionaire relationships, and leading product training for new and existing client teams (20+ members). Onboarding New Clients and Revenue Growth
Successfully managed the migration project of Posifly E-Pos systems at both airports, ensuring seamless transition and operational excellence.
Timeline
Key Account Manager
Nukkadshops Technology India Pvt. Ltd.
04.2024 - Current
Store Manager
Air Plaza Retail Holding Pvt Ltd
08.2021 - 03.2024
Store Manager
Air Plaza Retail Holding Pvt Ltd
12.2019 - 07.2021
Zonal Retail Lead
Vodafone idea limited
04.2015 - 12.2018
Cluster Head
Vodafone idea limited
04.2012 - 03.2015
Store Manager
Vodafone idea limited
08.2008 - 04.2012
Diploma - Line Man
ITI
Diploma - Line Man
ITI
Diploma - Lineman (Technical course)
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