Rajesh Kumar
Patna
Summary
Seasoned Deputy Branch Manager with a background in managing daily operations, overseeing sales targets and ensuring customer satisfaction. Strengths include strategic planning, teamwork coordination, and financial acumen. Notable impact includes successfully improving branch performance while fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
IndusInd bank
Patna
04.2025 - Current
- Assisted in managing daily branch operations and workflow efficiency.
- Supported staff training and development to enhance team performance.
- Coordinated customer service initiatives to improve client satisfaction levels.
- Oversaw inventory management and maintained accurate stock levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SDM (General Banking Operations)
Indusind Bank
Patna
08.2022 - 03.2025
- Handled Customer Relationship Management (CRM) -Resolution of Customer Request
- Handled Customer Service Desk(Query, Request and Complaints)
- CTS Outward Clearing and maintaining all records
- Looking after FOCUS - Customer's Satisfaction
- Ensuring Audit Compliance
- Cross Sell through Customer Service and Satisfaction
Intern
Homeflick Wegrow community Pvt.Ltd
Patna
07.2022 - 08.2022
- Internship in Sales and Marketing
Intern
Educational Guru
05.2022 - 07.2022
- Internship in Marketing, Planning and Recruitment
Education
Master of Business Administration - Dual Specialisation in Marketing and Finance
International School of Management Patna
Bachelor of Commerce - Hons. in Accounts and Finance
Oriental College of Arts and Commerce
NagalandIntermediate - COMMERCE
Nagaland Board of School Education
10th -
Nagaland Board of School Education
Skills
- Microsoft Office
- Data Analysis
- Effective Dashboard
- Verbal Communication
- Written Communication
- Leadership
- Adaptability
- Work Under Pressure
- Calm under pressure
- Public speaking
Certification
- Course in Computer Concept, National Institute of Electronics and Information Technology (NIELIT)
- Participation Certificate in Life Skills, Leadership and Personality Development, National Service Scheme in collaboration with Ministry of Youth Affairs Government of India
- 1 Month certified Course on Digital Marketing, Homeflick Wegrow
- Creating Interactive Google Dashboard, JS Academy
- EDP Program, Conducted EDP Program for 30 days and trained over 400 Entrepreneurs Under the Scheme CM Udhyami Yojna Under Ministry of Industries Bihar Govt.
Hobbies and Interests
- Reading Novels
- Cooking
Personal Information
- Date of birth: 1997-05-31
- Nationality: Indian
Accomplishments
- Recognised by management for exemplary performance in VariousBanking Products, like CFD, CASA M0, LI etc.
Languages
English, Hindi
First Language
Timeline
Deputy Branch Manager
IndusInd bank
04.2025 - Current
SDM (General Banking Operations)
Indusind Bank
08.2022 - 03.2025
Intern
Homeflick Wegrow community Pvt.Ltd
07.2022 - 08.2022
Intern
Educational Guru
05.2022 - 07.2022
Master of Business Administration - Dual Specialisation in Marketing and Finance
International School of Management Patna
Bachelor of Commerce - Hons. in Accounts and Finance
Oriental College of Arts and Commerce
Intermediate - COMMERCE
Nagaland Board of School Education
10th -
Nagaland Board of School Education