Rajesh Kumar M
Mysore
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Overall I have 10.4 years of experience.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
ERCM
01.2021 - Current
- Started my carrier in 2015 as a trainee. Learned the process and worked effectively on rejections and denials and addressed them with in 48 hours from the received date.
- Down the line with the knowledge & professional etiquette I was promoted to team lead in mid of 2021.
- Started with a single team with size of 6 staff and now we grew to 50 staff.
- Also 2 more clients were added to me to oversee along the way.
- Analyzed clients feedback to identify areas for improvement and implemented strategies to increase customer satisfaction.
- Coached and mentored employees to help them reach their full potential, resulting in a increase in productivity.
- Managed teams of 50 employees, setting goals and delegating tasks to ensure that deadlines were met.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Current Responsibilities: Planning the AR aging effectively to reduce the 90+.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitoring daily and weekly production & quality of individual and help them to achieve the set target with quality.
- Providing effective feedback to low performers and provide action plan to overcome.
- Working with US client to fix minor coding, technical issues in the process.
- Providing alternate solution to client to resolve the claims.
- Preparing agenda for client call with all the necessary details.
- Meeting with client every week to go over the progress and work completed.
- Interviewing new joiners to check if they are suitable for the process.
- Sharing executive summary with US client every month once the month end is closed to show what the AR, posting & coding team achieved and completed.
Education
B.COM -
Basudev Somani College
01.2006 - 01.2009
PUC - undefined
Sharada Villas College
01.2004 - 01.2006
SSLC - undefined
Mahaveer Vidya Mandir
01.2003 - 01.2004
Skills
- Teamwork
- Leadership
- Microsoft Excel
- Ability to Work Under Pressure
- Adaptability
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
Operations management
Team leadership
Employee performance evaluations
Current Responsibilities
- Planning the AR aging effectively to reduce the 90+.
- Monitoring daily and weekly production & quality of individuals and helping them to achieve the set target with quality.
- Providing effective feedback to low performers and providing an action plan to overcome.
- Working with US clients to fix minor coding and technical issues in the process.
- Providing alternate solutions to clients to resolve the claims.
- Preparing agenda for client calls with all the necessary details.
- Meeting with clients every week to go over the progress and work completed.
- Interviewing new joiners to check if they are suitable for the process.
- Sharing executive summary with US clients every month once the month end is closed to show what the AR, posting & coding team achieved and completed.
Timeline
Assistant Manager
ERCM
01.2021 - Current
B.COM -
Basudev Somani College
01.2006 - 01.2009
PUC - undefined
Sharada Villas College
01.2004 - 01.2006
SSLC - undefined
Mahaveer Vidya Mandir
01.2003 - 01.2004
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