Rajesh Kumar Panda

Consultative Selling: Understanding the needs, preferences, and academic goals of students and parents through effective questioning and active listening. Tailoring BYJU'S offerings to match the unique requirements of each customer through personalized consultations.

Product Knowledge: Becoming proficient in understanding and articulating the features, benefits, and value proposition of BYJU'S TUTION CENTER and services. Being able to effectively communicate how these offerings can help students achieve academic success.

Sales Presentations: Delivering compelling and persuasive sales presentations to students and parents, showcasing the benefits of BYJU'S TUTION CENTER. This might involve conducting one-on-one meetings, group presentations, or online demonstrations.

Closing Deals: Guiding potential customers through the sales process, overcoming objections, and ultimately closing sales. This involves negotiating pricing, discussing payment plans, and ensuring a smooth transition to enrollment.

Continuous Learning: Staying updated on industry trends, competitor offerings, and advancements in educational technology. Participating in training sessions, workshops, and professional development opportunities provided by BYJU'S to enhance sales skills and product knowledge.

• Leadership and Management: Successfully led the training of two separate teams within a 2 months timeframe, demonstrating effective management skills and the ability to prioritize tasks.
• Customized Training Programs: Developed tailored training programs for each team based on their specific needs and skill levels, ensuring maximum effectiveness and engagement.
• Hands-On Coaching: Provided hands-on coaching and support to different teams,fostering a collaborative learning environment and empowering individuals to reach their targets.
• Time Management: Demonstrated strong time management skills to effectively balance training responsibilities with other job duties and deadlines.
• Recognition and Appreciation: Recognized by senior management for the successful execution of the training programs and the positive impact on team performance and company growth. Where I became PAN india number two trainer.
• Team Leadership: Overseeing the day-to-day activities of the business development team, including setting goals, providing guidance, and ensuring team members are motivated and productive.
• Strategic Planning: Developing and implementing strategic plans to drive business growth and achieve sales targets.
• Sales and Revenue Generation: Leading the team in generating sales leads, pitching products or services to potential clients, and closing deals. Monitoring sales metrics and performance to identify areas for improvement and implementing strategies to increase revenue.
• Team Development: Providing training, coaching, and mentorship to team members to enhance their skills and performance.
• Collaboration: Working closely with other departments such as marketing, product development,pre sales team and operations to align business development efforts with overall company objectives.
• Reporting and Analysis: Tracking and analyzing key performance metrics, preparing regular reports for senior management, and providing insights into the effectiveness of business development strategies. Using data-driven insights to make informed decisions and adjust tactics as needed.
• Training and Development Audit: A training and development audit assesses the effectiveness of training programs, identifies skill gaps, and evaluates the impact of training initiatives on team performance. The audit helps optimize training resources and enhance the competency of the business development team.

• Generate leads through various channels such as cold calling, email outreach, and social media. Qualify leads based on predefined criteria and prioritize them for further engagement.
• Reach out to prospective clients or partners to introduce the company's products or services. Initiate and maintain communication to nurture relationships and move prospects through the sales funnel.
• Engaged with customers to build business relationships.
• Follow up with leads and prospects to answer questions, address concerns, and move deals forward. Coordinate with the sales team to schedule meetings, demos, and presentations to facilitate the closing process.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Achieved or exceeded company-defined sales quotas.

• Provided prompt and courteous customer support via inbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Demonstrated strong communication skills to effectively convey information, assist customers with product/service inquiries, and troubleshoot technical issues.
• Achieved and consistently exceeded performance targets for call quality, customer satisfaction, and resolution time.
• Adapted to various customer personalities and situations, maintaining professionalism and empathy in every interaction.

• Providing assistance to customers via voice interactions, addressing their inquiries, issues, or concerns regarding products or services offered by the client.
• Developing a deep understanding of the products or services offered by the client to effectively address customer queries and provide accurate information.
• Adhering to quality standards and protocols set by Concentrix and its clients to ensure consistent and high-quality service delivery.
• Building rapport with customers to enhance their overall experience and foster long-term relationships with the brand.
• Handling multiple customer interactions simultaneously while managing time effectively to meet service level agreements (SLAs) and response times.