Rajesh Kumar Rauniar
With Rich Industry Experience Of Around 25+ Years, A Dynamic Professional With Result-oriented Approach, Having Expertise In Managing Overall After Sales Service Operations And Services With A Team Of Sales Channel Partner, Service Franchisee, Franchise Supervisor, Manager, Technician And Store Officer, Franchise Creation/Management & Development, Call Centre Management, Revenue Collection & Revenue Generation Through Sale Of Spare Parts/Consumables And AMC, Procurement/Contract/Agreement/SLA, Commercial & Other Technical & Non-Technical Administrative/Operational Activities, Store Operations, Customer Satisfaction, Audit Of Sales & Service Franchise Claims For Consumption Of High Value Spare Parts For Consumer Durables And Home Appliances/Kitchen Appliances/HVAC. Equipment.
Hyderabad
Summary
AN INDEPENDENT & SELF-MOTIVATED PROFESSIONAL LOOKING FOR A CAREER IN SERVICE, OPERATION. MAINTENANCE, ADMINISTRATION, FRANCHISER, GENERATION & DEVELOPMENT, STORE, WAREHOUSE & INVENTORY MANAGEMENT.
A dynamic professional having result oriented approach with around 20 years of rich industrial experience in managing overall after sales, service, operations with a team of sales, Service Franchisees, Franchisee Supervisor, Manager, Technician and Store Officer etc. Franchisee generation/management & development, call center management, collection & revenue generation through sale of spares part and AMC, Purchase Contract Agreement / SLA / Commercial and others administrative/operational activities of technical & non-technical nature, sales operation, store operation, customer satisfaction, audit of sales and service franchisee claims for high value spares consumption of consumer durables & Home Appliances/kitchen Appliances/IIVAC/BMS etc.
Overview
3
3
Languages
33
33
years of professional experience
Work History
Service Manager
HTL Aircon Pvt. Ltd.
11.2023 - Current
- Oversee the day-to-day operations of the service team, ensuring efficient service delivery to customers.
- Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining a high-quality standard of repairs and service delivery.
- Lead, coach, and develop the service team to enhance performance, productivity, and customer service.
- Manage and expand the network of service partners, ensuring timely and effective service across all regions.
- Oversee the technical aspects of service, repair, RMS/PMS/CMS/DLP/Warranty Service.
- Ensure efficient management of service-related spare parts and tools.
- Manage warranty claims and ensure timely documentation and submission to meet company standards.
- Utilize the CRM system to track service jobs, customer interactions, and warranty claims.
- Manage transportation cost/warranty cost/OSC cost/Spare and inventory cost.
- Identify and implement process improvements to enhance service delivery and efficiency.
- Work closely with the product, logistics, and customer support teams to ensure seamless service execution.
- Ensure compliance with transportation regulations, licensing requirement and industrial standard.
- Collaborate with external suppliers, logistics partners and third parties Authorized service providers.
- Develop and optimize service and spares part delivery routes to maximize efficacy.
- Good written and verbal communication, Initiative-driven and self-motivated.
Service Manager
Multiplex Appliances Private Limited
05.2022 - 10.2023
- Appointment of the appropriate ASP network in the assigned area.
- Regular visits to ASP & SSD for the area assigned.
- Regular Product Training at ASP & SSD for the area assigned.
- Ensure availability of required spare-parts at ASP & SSD.
- Service channel planning, network evaluation and network correction to augment sales at branch / region.
- Responsible for clearing defective products at dealer's end.
- Educating dealers on the service policy.
- Responsible for training SSDs on CRM.
- Ensure timely reconciliation of SSD's commission.
- Responsible to handle PDI/Warranty service operations along with retail operations.
- A MAPL is a company engaged in manufacturing, marketing, distribution & After Sales Service Operation of Consumer Electrical, Kitchen & Home Appliances under the brand name of Vent Air.
Sr. Manager
COOLTECH
12.2014 - 04.2022
- Supervising, monitoring/controlling, Branches/Sites for the organization located at GMR Kamalanga Energy Limited, Bhubaneswar, Odisha.
- Reporting to director (Operation) at Mumbai and attending the review meetings of authority technical/commercial/administration/safety team.
- Scheduling appointments and dispatching service engineer's supervisors, technicians to field and take the feedback on regular basis about status of job and staff on duty.
- Responsible for maintaining the Unity and discipline in office and field as per our clients EHS.
- A pioneer organization, engaged in Servicing, Supplying, Installation, Commissioning and Annual Maintenance & Operational Contract of OEM. Product / HVAC & Consumer Durable and Home Appliances.
Manager
Sahil Enterprises
01.2011 - 11.2014
- Managing the customer service operations, franchisee network, system implementations, inventory & team management.
- Investigating and solving customer's problems, which may be complex or long-standing problem or consumer cases problem.
- Doing root cause analysis of customer complaints, prepare corrective and preventive action.
- Responsible for claim settlement for the entire ASP's, Monthly report as per business requirement.
- A pioneer organization, engaged in sales, servicing, supplying, installation and annual maintenance & operational contract of OEM/warranty product.
Sr. Service Executive & Central Store Manager
Airsys Tirumala Seven Hills Private Ltd.
06.2007 - 12.2010
- Helping to develop service policy for an entire above organization.
- Monitoring service delivery, Support to service provider & sales network.
- Regular product & soft skill training for direct/ASP/DS team.
- Responsible for claim settlement for all the ASP's, Monthly report as per business requirement.
- A joint venture of AIR-SYS Refrigeration Engineering Technology (Beijing, China) Co. Ltd.
Territory Service Executive/Area Service In Charge
Whirlpool Corporation
02.1997 - 06.2007
- Selected, appointed, developed & managed the administration of franchise & franchisee setup & operation.
- Conducting review meetings with sales service partners, spare parts distributors.
- Monitoring service delivery, Support to service provider & sales network.
- Responsible for claim settlement for all the ASP's, Monthly report as per business requirement.
Service Supervisor
Sidwal Refrigeration Industries Ltd.
03.1995 - 02.1997
- Allotting job to the Technicians/Engineers, taking feedback after completion of job.
- Maintaining attendance, doing necessary documentation & paper work.
- Controlling Eastern India's service operations of the organizational branches.
- Liaisoning with Eastern and South Eastern railway authorities for better execution of AMC/PMC/CMC.
Apprenticeship Trainee
Voltas Ltd.
01.1993 - 12.1995
- Managed, franchises service centers in North Bengal, Sikkim, Bhutan and Nepal.
- Underwent a year of rigorous training in the Voltas Ltd. under Apprenticeships Act, 1961.
- Worked at various places like Pendent Cement Ltd., Gomtu Bhutan, and other various Govt/Non Govt. organization in Nepal.
Education
Diploma in Refrigeration & Air Conditioning -
National Trade Certificate in Refrigeration & Air Conditioning - undefined
National Apprenticeship Training Certificate in Refrigeration & Air Conditioning - undefined
Certificate of Proficiency in Refrigeration & Air Conditioning - undefined
Bachelor & Master Degree in Public Administration - Office Operation and Management
Certificate in Consumer Protection - undefined
Diploma in Information Technology - undefined
Skills
MS Office
SAP
CRM
Interests
Surfing internet
listening news
music
Tour & Travel
Summary
An independent & self-motivated professional looking for a career in service, operation, maintenance, administration, franchiser, generation & development, store, warehouse & inventory management., 5 years, 15 years, Hyderabad, Telangana, Service Manager, 5,75,000/- per Annum, 45 Days, Depends on the job responsibility & Location, For personal & professional development and seeking to grow my career with a position in new and take more responsibility through hard work & learning, To contribute to the organization and society as per one's capability, Personal satisfaction, Healthy relationships, Health, Financial security, Career excellence, Personal and professional growth, Ongoing self-care
Timeline
Service Manager
HTL Aircon Pvt. Ltd.
11.2023 - Current
Service Manager
Multiplex Appliances Private Limited
05.2022 - 10.2023
Sr. Manager
COOLTECH
12.2014 - 04.2022
Manager
Sahil Enterprises
01.2011 - 11.2014
Sr. Service Executive & Central Store Manager
Airsys Tirumala Seven Hills Private Ltd.
06.2007 - 12.2010
Territory Service Executive/Area Service In Charge
Whirlpool Corporation
02.1997 - 06.2007
Service Supervisor
Sidwal Refrigeration Industries Ltd.
03.1995 - 02.1997
Apprenticeship Trainee
Voltas Ltd.
01.1993 - 12.1995