Rajesh Kumar Shukla
Bengaluru
Summary
Dynamic professional with extensive experience in vendor management and invoice processing at Tata Consultancy Services. Achieved a 10% increase in P2P targets through strategic planning and process automation. Expertise in stakeholder engagement and team leadership, consistently exceeding performance metrics while promoting continuous improvement.
Overview
20
20
years of professional experience
Work History
Deputy Manager P2P – Invoice Processing, Payment, query Manager and vendor Master
Tata Consultancy Services (TCS)
Bangalore
07.2022 - Current
- Performed strategic review and defined key performance indicators and service level agreements for P2P operations.
- Managed internal and stakeholder engagements to facilitate effective review meetings.
- Led a team of 20 associates to achieve organizational goals and enhance productivity.
- Partnered with Procurement to drive global initiatives such as purchase order compliance and vendor master cleanup.
- Implemented chatbots and live support systems in Canada for 24/7 assistance, advancing global implementation efforts.
- Negotiated service contracts, increasing P2P targets by 10% for FY 2023.
- Developed innovation and automation roadmap, managing budget while overseeing implementation projects.
- Executed end-to-end service management processes, exceeding P2P service delivery expectations and improving stakeholder satisfaction.
Operation Manager
Capgemini
Bengaluru
03.2015 - 04.2022
- Achieved cost-to-serve targets, ensuring high profitability for Capgemini.
- Planned cost reduction strategies, reviewed budgets, and approved expenses.
- Managed operations across two delivery centers located in Bengaluru and Poland.
- Ensured monthly achievement of client-agreed targets (SLA) while suggesting key focus areas and new metrics.
- Collaborated with clients on strategic planning to align expectations and objectives.
- Identified new business opportunities, expanding Capgemini's scope within client accounts.
- Oversaw workforce attrition levels, including planning promotions and optimizing team structure.
- Drove automation initiatives to minimize manual efforts and streamline processes.
Accounts Payable Team lead (Accenture)
Accenture
Bengaluru
09.2010 - 03.2015
- Analyzed requirements to ensure high-quality service delivery while meeting SLA/KPI standards.
- Shared monthly performance reports with stakeholders, addressing issues and concerns raised.
- Provided actionable insights to clients for improvement and developed future roadmaps.
- Reviewed process controls, ensuring knowledge documents remained current and signed off by owners.
- Developed and implemented succession plans while maintaining low attrition rates.
- Created annual goal sheets for team management appraisals and provided regular performance feedback.
- Established Oped awareness among 240 team members to enhance operational excellence.
- Organized and led daily, weekly, monthly, and quarterly meetings to monitor team performance.
Financial Analyst (Accenture)
Accenture
Bengaluru
02.2008 - 09.2010
- Processed daily payments to ensure timely vendor and employee compensation.
- Conducted bank reconciliations for client accounts to maintain financial accuracy.
- Recorded daily transactions, confirming balance between bank and cash book.
- Calculated daily funding requirements and prepared cash position reports.
- Developed daily and monthly cash forecasts to optimize liquidity management.
AP Senior associate (Accenture)
Accenture
Bengaluru
12.2006 - 02.2008
- Prepared various metrics including RCA Analysis, AP Age Report, and AP Reconciliation Report.
- Addressed client requirements promptly via email and phone communications.
- Processed end invoices with Contract No Paperwork, ensuring 100% accuracy.
Accounts Payable associate (Accenture)
Accenture
Bengaluru
12.2005 - 12.2006
- Analyzed invoice accounts in detail to verify correctness and adherence to standards.
- Executed thorough quality inspections on documentation for improved dependability.
Education
Bachelor of Commerce (B.COM) -
Bangalore University
Bangalore05.2004
Skills
- Vendor management
- Invoice processing
- Payment oversight
- Performance analysis
- Process automation
- Strategic planning
- Stakeholder engagement
- Team leadership
- Accounts payable
- Operational strategy
Languages Known
English, Kannada & Hindi.
Accomplishments
Implemented chatbots and live support for Europe, enabling users to have 24/7 immediate support, and global implementation is in progress
Successfully negotiated with the service provider and increased KPI targets by 10% for FY 2023
Reduction of supplier queries by 21% in 2023, compared to 2022
Improved auto posting from 42% to 63%
Build a quick dashboard for governance, KPI, SLA, billing, and contract management
Help to build a fraud prevention COE using the latest APIs and AI tools, so far we have prevented fraud for the value of approximately $2 million
Global vendor reconciliation process initiated using Xelix AI solution recovered $2.5M unaccounted credit
Prevented the closure of a client contract by streamlining the process and improving KPI
Achieved 52% additional revenue against the target for the fiscal year
Implemented the 'What goods look like' framework across P2P, resulting in high efficiency and reduced costs
Brought additional business by convincing the client on forensic methodology to prevent revenue leakage
Automated 15 FTE worth of efforts through RPA in invoice processing and scanning
Effectively de-language and brought down work from Poland to the Bengaluru delivery center, which resulted in low cost
Improved query response from 8 days to 2 days
Timeline
Deputy Manager P2P – Invoice Processing, Payment, query Manager and vendor Master
Tata Consultancy Services (TCS)
07.2022 - Current
Operation Manager
Capgemini
03.2015 - 04.2022
Accounts Payable Team lead (Accenture)
Accenture
09.2010 - 03.2015
Financial Analyst (Accenture)
Accenture
02.2008 - 09.2010
AP Senior associate (Accenture)
Accenture
12.2006 - 02.2008
Accounts Payable associate (Accenture)
Accenture
12.2005 - 12.2006
Bachelor of Commerce (B.COM) -
Bangalore University