Results-driven Batch Engineer at Globtier Infotech Pvt. Ltd. with expertise in Control-M operations and Oracle databases. Proven ability to optimize job performance and resource utilization. Strong problem-solving skills complemented by experience in NOC support and client engagement, enhancing operational efficiency and user satisfaction.
BTech, 2015, Rajasthan Technical University
1. Axis Max Life Insurance, NOC support, Max Life Insurance (Customer-TCS), 05/2023 - Present, monitoring tickets to maintain SLA and working on SR, CR within planned time, monitored Control-M (BMC) server status, events, and alerts to ensure smooth functioning of the system, generated technical and financial reports for users, analyzed existing jobs for optimization opportunities in terms of performance or resource utilization, daily BOD, MOD, EOD batches run on production environment, familiar with Oracle database Working on the oracle database with policies copy, table lock, select query etc., Working on AS400 to run batches., Working on control-M tool to run batches and save reports on daily basis.
2. Software Technology Parks of India, Networking, STPI, 12/2016 - 04/2023, worked in NOC support to resolve issues of users related to lease line bandwidth, some installations done for new users on routers and switches with radio frequency, done some business development activities for client growth, visited door to door for new internet connections, worked daily on activities at the office like paperwork and admin work