Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Director & Chief Operating Officer
Ecogreen Energy
Lucknow
07.2019 - Current
Formed strategic partnerships with key stakeholders and connected with potential clients to drive business development.
Evaluated project scope and operational practices to identify and optimise resource needs.
Worked closely with organizational leadership in evolving and implementing the operational strategy.
Documented processes and drafted SOPs to comply with regulations and company policies.
Analyzed business needs while soliciting customer feedback for process improvements.
Optimized operational processes using internal reporting mechanisms to address client-specific metrics.
Monitored expenditures to mitigate risk of overages.
Collaborated with all stakeholders to organize operations and achieve demanding targets.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored and coordinated workflows to optimize resources.
General Manager Operations and Project Head
Antony Group of Companies
Noida
10.2018 - 07.2019
Overall project set up.
Directing and monitoring the day-to-day project operations.
Improving the overall project efficiency through optimizing operational costs and implementing SOPs.
Monitoring the public grievances and develop appropriate plan of action and ensure its implementation to resolve the grievances.
Responsible for submission of monthly invoices and payment realization.
Vendor Management.
Liaison with the officials and participate in scheduled site meetings, making client calls with Municipal Corporations and other clients.
Identify Project expansion opportunities and prepare appropriate development plans in consultation with the management.
Analysis and preparation of tenders and associated costing.
Formulating & implementing internal reporting systems for monitoring quality & SLA’s.
Ensure highly engaged workforce by implementing reward & recognition programmes and stress management initiatives.
General Manager Operations & Liaisoning
Ecogreen Energy
Gurgaon
10.2017 - 09.2018
Managing the operations of Gurgaon Area & part of Faridabad.
Implemented process improvement for higher efficiency and help company evolve and grow.
Initial set up & planning for the smooth promotion & functioning of the project.
Formulated processes to reduce downtime and financial loss.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Promote the Company as a international & reputed organization in the field of SWM to clients.
Submission of monthly bills & its realization from MCG & MCF.
Co-ordination with media people
Co-ordination with all business development & promotional activities including IEC.
Relationship management & Liaison with all stakeholders.
Responsible for client calls and stakeholder meets.
Co-ordination with all the staffs & making the healthy working environment.
Resolving any field related issues.
Project Head
Antony Group
Gurgaon
11.2004 - 09.2017
Developed and initiated projects, managed costs and monitored performance.
Met project deadlines without sacrificing service quality or workplace safety.
Maintained relationships with all stakeholders.
Updated operational methods for improved efficiency.
Made decisions independently and collaboratively on operational related challenges.
Identified plans and resources required to meet project goals and objectives.
Drove team success through shared vision and recognition of quality performance.
Maintained compliance with regulatory parameters.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Field Manager
Intas Pharmaceuticals
Thrissur
09.1999 - 11.2004
Responsible for the promotion of veterinary medicines.
Responsible for establishing the brand within the market.
Generation of prescription markets for the products.
Responsible for the creation of brand recall among the customers.
Cold calling prospective customers for creating a demand pull and push.
Liaison with various agencies for additional revenues and sales.
Responsible for devising distribution strategy for the products.