RAJESH M
IT Support Specialist
Mangalore,KA
Summary
IT support professional with track record of successfully managing service desk operations and delivering high-quality technical assistance. Known for strong teamwork and adaptability in dynamic environments. Proficient in diagnosing and solving hardware and software issues while maintaining excellent customer service.
Overview
13
13
years of professional experience
5
5
Certifications
1
1
Language
Work History
IT Digital Workplace Analyst
Forcepoint Software Consulting India Private Limited
02.2019 - 04.2026
Provided IT support to end users via calls, chat, and email, ensuring timely issue resolution, and high user satisfaction.
Managed user access, including provisioning, modification, and deactivation of accounts.
Handled onboarding and offboarding processes, ensuring smooth user transitions, and compliance with organizational policies.
Administered and supported enterprise tools, including Okta, JAMF Pro, Windows Virtual Desktop (WVD), Microsoft Intune, Kiteworks, and Microsoft 365 (O365) Admin.
Service Desk Engineer
Tata Consultancy Service Ltd. Bangalore
08.2016 - 02.2019
Level 1 Service Desk Engineer – First point of contact for global incoming calls, responsible for logging and tracking tickets to ensure timely resolution of IT issues.
Level 2 Service Desk Engineer – Handled escalated tickets, collaborated with higher-level support teams, and ensured timely resolution of complex technical issues.
System Administrator
HCL Services Ltd, Bangalore
08.2013 - 08.2016
- Delivered field support for desktops, laptops, printers, and servers, specializing in hardware diagnostics and repair.
- Maintained a reliable IT infrastructure by overseeing routers, switches, access points, and application servers, while supporting end-user accounts.
Education
Diploma - Electronics and Communication
01-2013
- Department of Technical Education, Bangalore
- GPA: 62.89
PUC - PCMB
01-2010
- Department of Pre-University Education
- GPA: 57.16
SSLC - undefined
01-2008
- Karnataka Secondary Education Examination Board
- GPA: 76.94
Skills
Desktop, laptop, printer, and server hardware servicing
Active Directory (AD), Office 365, Okta, JAMF Pro, Windows Virtual Desktop (WVD), Kite works, Intune
Windows Server 2022 Administration
Microsoft Entra ID
Okta Administration
CCNA
Windows and MAC
Certification
ITIL 4 Foundation
Timeline
Microsoft Entra ID
05-2026
Windows Server 2012 Administration
04-2026
IT Digital Workplace Analyst - Forcepoint Software Consulting India Private Limited
02.2019 - 04.2026
Service Desk Engineer - Tata Consultancy Service Ltd. Bangalore
08.2016 - 02.2019
System Administrator - HCL Services Ltd, Bangalore
08.2013 - 08.2016
Govt. PU College, Puttur D.K. District - PUC, PCMB
Govt. Junior College, Puttur - SSLC,
Karnataka Polytechnic Mangalore - Diploma, Electronics and Communication
DECLARATION
I hereby declare that all the information furnished above is true to the knowledge of my faith and belief. Place: Mangalore Rajesh M