Rajesh Menon

• Led the PVH WIP project, overseeing the training and onboarding of vendors to Infor Nexus WIP.
• Successfully onboarded 250+ vendors to Nexus WIP, handling both manual and integration tracks.
• Conducted technical assessments of strategic vendors and managed integration projects, working with vendor IT teams and Nexus project teams until go-live.
• Led UAT sessions with vendor IT before production deployments and go-live.
• Provided L3 support for PVH business on Nexus products.
• Mentored L1 support team members on Nexus support for PVH business.
• Delivered Nexus WIP training to PVH business users.
• Collaborated closely with PVH business and project teams, taking a lead role in the WIP project.

Worked as an SCV Advisor for PVH, my responsibilities include:

Seamless Infor Nexus Product Support: Providing seamless support and issue resolution on Infor Nexus products to business users across all regions.

Regional Support: Effectively supporting PVH business users across all regions, tailoring assistance to address specific regional requirements.

Timely Response: Committing to promptly responding to user inquiries and support requests, with a focus on achieving resolutions within the stipulated timelines.

Escalation Prevention: Proactively addressing and resolving issues to prevent escalations, mitigating potential challenges before they escalate.

Customer Satisfaction: Ensuring high levels of customer satisfaction by delivering exceptional support experiences.

Knowledge Sharing: Collaborating with the PVH team to share insights and knowledge, fostering a culture of continuous learning and improvement.

Metrics and Reporting: Regularly measuring and reporting key support metrics, such as total volume of tickets, response times, resolution rates, and customer satisfaction scores.

For ACS and its customers:

UAT Support for KAO: Provided User Acceptance Testing (UAT) support for KAO, covering all scenarios of document creation in Infor Nexus.

P44 DQ Check Processes: Assisted in performing P44 Data Quality (DQ) check processes, contributing to data accuracy and reliability.

a. Training Materials and User Guides Development:

Contributed to the development of comprehensive training materials and user guides for the following:
ACS Origin Team
Pacd Custom Compliance Process
SO Upload Process

b. Internal Task Assistance:

Assisted in various internal tasks, including:
Carrier table cleanup in Infor Nexus
SO process improvement & Exception scenario testing

c. Customer-Specific Reports for KAO:

Built custom reports for KAO in both report designer and saved view side of Infor Nexus.
Continuously updated and improved the reports to meet KAO's specific requirements.

d. Dedicated Pacd Support:

Offered dedicated support for Pacd during Asia hours to ensure smooth operations and timely resolutions.

• Provide on-going customer technical support on Infor Nexus Factory Management, Supply Chain Visibility and P2P
• Provide regular trainings to partners on the complex solution and give hands on experience to have knowledge on the application
• Proactively identifying project risks and escalating critical issues to senior leadership when necessary
• Coordinate project requirements with different departments including Logistic, Transportation, vendor Management, and IT team in Asia and US offices
• Gathering requirements, documenting requirements, writing specifications and User Guides
• Conduct Internal and external training to business users
• Provide UAT testing so that deliverables meet client requirements with a low level of errors
• Actively lead project status meetings with the client and project team

• Dedicated point of contact for Pfizer and PVH for all the Supply Chain Solutions via GT Nexus
• Provided premium technical support to end-users on, including data connectivity, system configuration and system usage
• Managed project transition from implementation phase to post-implementation phase
• Managed project transition for PVH
• Conduct internal trainings to support team
• Provide demonstration to business users
• Maintain customer FSD’s, standard operating procedures by direct interaction with customer’s project team
• Complete required System/Application Configurations across product lines
• Work with Quality team to define Regression Test cases for specific customers
• Optimize customer’s supply chain business via enhancements with in-depth customer workflow knowledge, best practices, and innovative solutions for higher productivity and better ROI