Analytical and driven professional with 5 years of total experience, including 3 years in Workforce Management and 2 years as an MIS Executive. Expert in bridging the gap between raw data and operational efficiency. Proven record of accomplishment in optimizing headcount, reducing shrinkage, and automating complex reporting suites. Highly proficient in forecasting, scheduling, and real-time management within high-volume environments.
Hi, I’m
Rajesh Meriga
MIS Executive
HYDERABAD
Summary
Overview
5
years of professional experience
2
Certifications
Work History
Tech Mahindra.ltd
MIS Executive
01.2023 - Current
Job overview
- Generate daily, monthly, and yearly reports by using advanced Excel functions.
- Prepare the presentation in PowerPoint and the dashboard as per the requirement of management.
- Coordinate with the field team for the completion of sales planning tasks, like brand share and sales punch, on a regular basis.
- Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP, and other Excel formulas.
- Creating dynamic reports with PivotTable.
- Manipulate date, time, text, and arrays; build charts, graphs, pivot tables, and report data; record VLOOKUP and XLOOKUP, INDEX MATCH; apply advanced conditional formatting; perform data simulations; and validate data. Generate and maintain day-to-day MIS data, and update management for decision-making.
- Leasing the team responsible for training team members, setting strategy, and monitoring progress towards goals.
Tech Mahindra.ltd
WFM Specialist / Analyst
01.2021 - 12.2023
Job overview
- Optimized workforce schedules by analyzing historical data and forecasting future trends.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
- Streamlined WFM processes for enhanced efficiency and productivity across the organization.
- Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
- Ensured compliance with labor laws and regulations through meticulous tracking of work hours, overtime calculations, and paid time off accruals.
- Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals.
- Managed intraday staffing adjustments, responding quickly to changes in call volume or service level requirements.
- Drove continuous improvement efforts within the WFM team, identifying opportunities for process enhancements and implementing best practices.
- Conducted regular audits of WFM data integrity, ensuring accurate reporting and analysis capabilities.
- Managed overtime, shift swaps, breaks and PTO requests.
Education
Bapatla College Of Arts & ScienceBapatla
BCA from Computer Application
01-2019
University Overview
(ANU)
Skills
Team management
Time management
Problem-solving
MS office
Multitasking Abilities
Organization and time management
Verbal communication
Supervision and leadership
Certification
Certification of Software testing in MINDQ Technology.
Interests
Learning New Technologies, Reading theology books
Timeline
MIS Executive
Tech Mahindra.ltd
01.2023 - Current
WFM Specialist / Analyst
Tech Mahindra.ltd
01.2021 - 12.2023
Bapatla College Of Arts & Science
BCA from Computer Application
Personal Profile
Personal Profile
Rajesh Meriga
Date of Birth: 16 February 1990
Bapatla
Disclaimer
Disclaimer
I hereby declare that the above details are true to the best of my knowledge. Place: HYDERABAD