Rajesh Mishra

Property Manager / Facility Management (Technical and Soft services) / Residential & Commercial Building Management

A competent professional with 12 +years of experience in: Front-Office Operations Facility Operations Event Management Recruitment, Training & Development Budgeting (CAPEX/OPEX) Team Management Hands-on experience in developing Standard Operating Procedures. Proven ability to enhance operational effectiveness and meet operational goals within cost, time & quality parameters to achieve higher Client satisfaction. Adroit in designing need based training modules for developing multi skilled work force. Sound knowledge of Electrical HVAC Safety and other critical equipment Operation and maintenance. Expertise in Budget Management by tracking and controlling OPEX, Provisioning CAPEX with approvals and scheduling for project execution. Proficient in supervising sales & marketing operations for achieving increased growth & top-line profitability. Significantly improved organisational effectiveness, development with commitment to ensuring highest level of customer service at all times and resolving complaints within TAT. Clear understanding of budgets, cost analysis, stock, P&L, business requirements and experience of operating Multiple Centers across states. Excellent interpersonal, communication, team building & management skills.

Veteran Account Director successful at satisfying customer requirements and increasing account values through proactive responses to diverse needs. Specializing in Site Operation accounts in the Facility Management industry. Thrives in fast-paced, client-focused environments, seeking to leverage skills in relationship building and strategic decision-making to transition into new field. Demonstrates proficiency in managing high-profile accounts and leading cross-functional teams. Focused on driving positive outcomes and fostering growth in next professional chapter.

• Responsible for all aspects of a company's operation.
• Ensure availability of all the process documents & other resources required for the production / service to be supplied to customer.
• Project the requirements to management and get the required resources.
• Plan, direct and coordinate various aspects of his operating area.
• Providing resources includes infrastructure, human resources and work environment.
• Ensure the delivery, efficiency of service provided to the customer.
• Conducting Management review meetings and review results of the actions taken.
• Review performance of Team Leads.
• Handling customer complaints if necessary and reviewing customer feedbacks.
• Ensure that operations run smoothly and according to company policy.
• Ensure that vendors and suppliers are properly compensated and continue to meet the needs of the company.
• Reports to Top Management on the operational efficiency.

• OCS Groups, Account Director, Adani Mundra Ports, 04/21/24, Present
• Think Healthy, Operation Head, 03/09/22, 04/20/24
• Sila Solution, Property Manager, Beaumonde Tower, 01/04/20, 03/01/22
• Think Healthy, Operation Manager, Club House, 01/29/17, 04/14/19
• SEW Facility Management, Property Manager, Rustomjee Elanza, Mumbai, 09/01/14, 01/28/17
• ISS integrated services, Property Manager, Planet Godrej, Mumbai, 06/01/13, 09/01/14
• Jones Lang LaSalle, Asst. Property Manager, R city Mall, Mumbai, 03/01/12, 06/01/13
• KNIGHT FRANK INDIA PVT.LTD., Facility Manager, Ambit House, Mumbai, 06/01/11, 03/01/12
• Shiv Shakti Facilities India PVT., Sr. Manager Operations, Pan India, 10/01/09, 07/01/11

• BMS Operator, 11/01/02, 06/01/04
• Operation Executive, 06/01/04, 05/01/06
• Asst Manager Operations, 06/01/06, 07/01/08

• Conducting monthly Meeting with client in regards to their daily issues faced.
• Giving guidelines to clients about the policies to be followed while carrying certain activities within their production area or facility.
• Keeping in mind the policy of employee safety by conducting Fire Evacuation training programmed every six months creating awareness during fire emergencies.
• Handling Housekeeping, Security, Reception & maintaining daily check sheets for the same.
• Timely Audits carried out for Housekeeping, Security & Reception.
• Keeping track on Shared Services in their daily activities & also keeping a track of stationary, daily consumable of stocks etc.
• Briefing & Weekly training conducted within various departments relating to facility emergencies with regards to fire, bomb threat, theft & other awareness related issues.
• Handling issues regarding Cafeteria & Breakouts within the facility premises.
• Coordinate with certain vendors relating to Plants, Pest Control & daily water supplied within the facility.
• Tracking of all AMC.
• Maintaining report of equipment.
• Managed PNL by timely Billing and collections, achieving Client Satisfaction.
• Selection and managed team of HK, MEP, Transport, Cafeteria and Physical Security for multiple locations.
• Datacenter and critical equipment management and SPOC for Client and ISO Audits.
• Manage Events, Insurance, Travel, Hotel booking, Food for clients, Government and Local bodies Liasioning.
• Maintain MIS for periodic Admin activities and expenses. Ensure best practices are utilized by team.
• Policy Design, Implementation and Correction for Security, Housekeeping and Transport, Standard operating procedures (SOP) for all end – to – end Admin support functions.
• Initiatives for Corporate Social Responsibility (CSR) event planning & Management.
• Co-ordinate for Crisis management strategy for Safety of employees as per Policy. Follow ICE.
• AMC & Warranty management of fixed assets and co-ordination to ensure proper PPM activities.
• Maintaining inventory supplies & Asset management. Rates contracts with consumable vendors.
• Selection of vendors for specific projects as per company requirement w.r.t. any onsite modifications.
• Managing recruitment, training and appraisals of reporting employees.
• Performance analysis for Service Providers as well as subordinates by periodic evaluation of targets achieved for set KRAs.
• Adherence of Statutory Compliances.
• Periodic Employee recognition Schemes for employees for achieving management goals.
• Annual Capex Budget control approvals, Monthly Budget Tracking, approvals for Capex Investments.

Date of Birth: 02/01/85