RAJESH MITTAL
Digital Transformation Leader
Mumbai,MH
Summary
Accomplished IT leader with a proven track record of driving strategic technology initiatives, business transformation, and large-scale solution delivery across various sectors. Recognized for aligning IT strategy with business objectives, optimizing infrastructure, and leading high-performing teams to deliver complex programs with measurable business impact. Currently spearheading the IT transformation for a leading passive infrastructure telecom company, overseeing a significant acquisition. Expertise includes SAP S/4HANA deployments, AI-powered mobile solutions, cloud operations, and cybersecurity. Trusted advisor to C-level executives, ensuring robust IT governance and risk management while driving innovation through emerging technologies like AI, ML, and RPA.
Overview
29
29
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Vice President and Head – Transformation
Altius Telecom Infrastructure
07.2020 - Current
- Company Overview: Formally known as Summit Digitel Infrastructure Ltd
- Developed and executed enterprise-wide IT strategy aligned with organizational goals, driving digital transformation and innovation across business functions.
- Spearheaded modernization initiatives including migration from Oracle EBS to SAP S/4HANA, Siterra to Tarantula, and implementation of cloud infrastructure, billing systems, and analytics platforms.
- Architected and deployed a robust, multi-cloud IT infrastructure, seamlessly integrating SAP S/4HANA with key enterprise applications, ensuring long-term scalability and business agility.
- Engineered high-volume financial data integration using SAP Data Intelligence (SAP DI), enabling seamless posting of 5,000 to 50,000 financial transactions daily from partner ERP systems.
- Instituted an enterprise-grade cybersecurity framework based on NIST standards, including threat detection systems and multi-factor authentication (MFA), significantly reducing security incidents.
- Championed the adoption of cloud computing, AI-driven automation, and next-gen technologies to streamline operations and improve customer experience.
- Led the development and rollout of AI-driven mobile apps to enhance field operations and partner engagement, driving operational efficiency and improving user experience.
- Oversaw IT compliance, risk controls, and continuity planning, ensuring robust governance across the enterprise IT landscape.
- Managed IT budgets, optimized resource allocation, and controlled IT expenditures while ensuring timely delivery and cost-effectiveness.
- Led cross-functional IT teams, cultivating a collaborative and performance-driven culture aligned with strategic business objectives.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
IT Head & CISO, Smart City
Bharti Infratel Ltd
05.2009 - 07.2020
- Successfully led the enterprise-wide implementation of Oracle ERP R12 and IT automation supporting high transaction volumes across service requests, orders, and invoicing.
- Deployed a robust DR setup for key enterprise applications (Customer Portal, Oracle ERP, GIS, Maximo, etc.) using IBM Cloud Manager with OpenStack, VMware, PowerVC, and server virtualization layers, ensuring high availability and business continuity.
- Implemented RPA across core Finance and Supply Chain operations, leading to cost savings and improved operational efficiency by 60%
- Designed and successfully delivered the IoT-driven Command & Control Center for Bhopal Smart City, integrating city-wide security surveillance, Wi-Fi, environmental sensors, and smart LED lighting—achieving 40% reduction in overall city energy costs.
- Spearheaded the development and deployment of mobile applications that digitized field processes for pan-India tower operations, significantly enhancing workforce productivity and service visibility.
- Implemented an mana-based solution for mobile tower operations, resulting in improved tower uptime and reduced energy consumption, directly contributing to operational efficiency and service reliability.
- Consistently achieved statutory IT General Controls (ITGC) compliance and passed quarterly internal audits, reinforcing strong IT governance and risk management practices.
- Negotiated and managed large-scale IT vendor partnerships, including signing a $70 million strategic outsourcing contract, ensuring long-term value and service continuity.
- Oversaw IT applications supporting the Tower Operation Center (TOC) managing with 25 lakh alarms/day and 55,000+ tickets/day, achieving industry-leading SLAs and energy efficiency.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
Manager – Network & IT
AGC Network Ltd.
03.2004 - 05.2009
- Company Overview: Formally Known as Avaya Global Connect Ltd.
- Operations support to business application and ERP
- Administered capacity planning, analyzed resource usage, planned for additional IT resources for business expansion
- Implemented and Managed MPLS VPN & ILL Network across 12 locations and provided network availability of 99.95% for 24x7, Network devices like Juniper Firewalls SSG 550/520, IDP 200 (NIPS), Security Gateway (SG 203/208), Routers &Switches installed at local & remote locations
- Implemented Security controls and Guideline as per ISO 27001/SOX standard
- Data Center Setup and managed data center across India with high uptime utilizing CA network and system monitoring tools
- Designing solution for VOIP, network and security solution
- Managed and motivated employees to be productive and engaged in work.
Manager – Systems
Ansun MultiTech India Ltd.
10.1998 - 03.2004
- Application and system management for all business unit of AMIL (manufacturing organization)
Senior Customer Engineer
PCL Limited
06.1996 - 10.1998
- Pre-Sale and post sale technical support to key and major customer account
Education
MBA - Strategic Management
Indian Institute of Management
Electronics and Telecommunications
IETE
04.2001 -
Skills
- ERP: SAP S/4 HANA, Oracle R12
- BI Tools: Power BI, Tableau
- RPA Tools: UiPath, Automation Anywhere
- Networking: MPLS VPN, ILL, WAN/LAN
- Cloud & Infra: DC/DR Management, VMware, Azure/AWS (basic knowledge)
- Tools: MS Project, ServiceNow
Team leadership
Strategic planning
Cross-functional team leadership
Process improvement
Certification
ITIL V3.0, ISO 27001
Awards
CIO 500 Accelerator X Award 2024, CIO 100 Game Changer Award 2023, Hall of the Fame Award-2019, Consecutive four years CIO100 Award winner, Architects of What Next Award, Achievement Par Excellence Award, Outstanding Capabilities Award
Training
- CISSP
- Technology Premium League by Google Cloud
- Finance for Non-finance Manager
- Situational Leadership Training
- Training on CA Unicenter NSM
Core Competencies
- Program & Project Portfolio Management
- ERP Implementations (SAP S/4 HANA, Oracle R12)
- Customer Success & Stakeholder Engagement
- Digital Transformation (AI/ML, RPA and Cloud)
- Cyber Security & Risk Management
- Talent Development & Leadership Coaching
Knowledge Purview
- Business Operations: Order Acceptance to Fulfillment, Inventory Management, Supply Chain Management, Vendor Payment, Payroll Processing and Month-end Closing/Billing
- Network, Voice and Security Technologies like Cisco & Juniper Routers, Switches, Firewall, NIPS, SIEM, Riverbed Steelhead, Cascade, Video Conferencing, CUCM, WebEx & IP Telephony
- Familiar with Robotics process automation, Blockchain, Artificial Intelligence, and Machine Learning technologies
- Security Application such as Messaging, Proxy, Symantec End Point Protection, Data Leakage Prevention, Symantec Mail Gateway, Q Radar SIEM, Single Sign
- Security Management System based on NIST, SOX, ISO/IEC 27000 Standards and compliances
Soft Skills
- Change Agent
- Collaborator
- Communicator
- Planner
- Critical Thinker
Timeline
Vice President and Head – Transformation
Altius Telecom Infrastructure
07.2020 - Current
IT Head & CISO, Smart City
Bharti Infratel Ltd
05.2009 - 07.2020
Manager – Network & IT
AGC Network Ltd.
03.2004 - 05.2009
Electronics and Telecommunications
IETE
04.2001 -
Manager – Systems
Ansun MultiTech India Ltd.
10.1998 - 03.2004
Senior Customer Engineer
PCL Limited
06.1996 - 10.1998
MBA - Strategic Management
Indian Institute of Management
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