Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
Timeline
Generic

Rajesh Mummana

Hyderabad

Summary

Seasoned and strategic leader with over 15 years of experience in the insurance industry, seeking to leverage extensive background in team leadership, project management, and policy development to drive success as a Senior Divisional Manager.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Divisional Manager

Star Health and Allied Insurance
Hyderabad
04.2022 - Current
  • Spearhead a division comprising 1000+ staff, overseeing the strategic direction, growth, and operational efficiency
  • Enhanced divisional productivity by 200%
  • Developed and implemented strategies to increase divisional efficiency.
  • Managed daily operations of the division, ensuring compliance with company policies and procedures.
  • Organized training sessions for new employees joining the division, introducing them to key personnel and relevant procedures.
  • Analyzed customer feedback data to identify areas of improvement in services offered by the division.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.

Asst Divisional Manager

Star Health and Allied Insurance
Hyderabad
04.2020 - 03.2022
  • Managed a team of 500+ employees focusing on customer service and claims processing, achieving the highest customer satisfaction rate in the company for 3 consecutive years
  • Worked closely with senior management to ensure the division was meeting its financial targets and objectives.
  • Implemented a data-driven approach to track performance metrics, leading to a 20% increase in operational efficiency
  • Cultivated key partnerships that resulted in enhanced service offerings and improved customer retention rates.

Branch Manager

Star Health and Allied Insurance
Hyderabad
04.2017 - 03.2020
  • Oversaw daily operations of a large operational team, streamlining processes that resulted in a 30% reduction in processing times for claims
  • Conducted comprehensive risk assessments to identify potential areas of vulnerability, reducing risk by 35%
  • Played a key role in developing the company’s long-term strategic plans alongside senior executives.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Participated in community events to promote brand awareness.
  • Resolved escalated customer complaints in a timely manner.
  • Monitored financial performance of the branch on a monthly basis.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Administrative Executive & ABM

Star Health and Allied Insurance
Hyderabad
04.2010 - 03.2017
  • Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
  • Maintained confidential files related to personnel matters and sensitive business information.
  • Prepared reports, presentations, agendas and other documents as requested by management.
  • Created spreadsheets using MS Excel to track program performance metrics.
  • Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
  • Created, maintained and updated documents, reports, and databases.
  • Negotiated with customers regarding policy terms and conditions as needed.
  • Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
  • Analyzed customer's financial records, medical history, and other risk factors to assess the level of risk involved in providing coverage.
  • Performed quality assurance checks on completed work prior to submission.
  • Developed relationships with brokers, agents, and external partners who may refer potential customers.
  • Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
  • Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.

Education

Master of Business Administration (MBA), Insurance Management -

[University Name]

Bachelor of Science in Business Administration -

[University Name]

Skills

  • Strategic Leadership & Team Management
  • Budgeting and Financial Oversight
  • Policy Development & Administration
  • Risk Management & Compliance
  • Business Development & Growth Strategies
  • Customer Relationship Management (CRM)
  • Advanced proficiency in [Specific Software relevant to insurance, eg, SAP, Salesforce]

Affiliations

  • Member, American Insurance Association
  • Vice President, [Local/State/National Insurance Council or Association]

Websites

Certification

  • Certified Insurance Counselor (CIC)
  • Chartered Property Casualty Underwriter (CPCU)

Timeline

Senior Divisional Manager

Star Health and Allied Insurance
04.2022 - Current

Asst Divisional Manager

Star Health and Allied Insurance
04.2020 - 03.2022

Branch Manager

Star Health and Allied Insurance
04.2017 - 03.2020

Administrative Executive & ABM

Star Health and Allied Insurance
04.2010 - 03.2017

Master of Business Administration (MBA), Insurance Management -

[University Name]

Bachelor of Science in Business Administration -

[University Name]

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Rajesh Mummana