Rajesh N
Chennai
Summary
Dynamic Customer Solution Engineer with a proven track record at KONE India, excelling in AutoCAD design and project management. Expert in delivering innovative elevator solutions while ensuring compliance with safety codes, with 7+ years in the elevator domain. Adept at cost estimation and fostering collaboration across teams, driving successful project outcomes and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Solution Engineer
KONE INDIA PVT LTD
Chennai
03.2025 - Current
- Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard.
- Ensures clarity on the solution’s scope, including KONE and possible third-party offerings.
- Select the correct product platform on which to make the offering.
- Proposes solutions from all KONE business lines: new services, escalators, elevators, doors, etc.
- Responsible for correct APF solution costs.
- Involves a CSE engineer and a system to understand the cost for integrations.
- Involves supply line, installation, and project management to understand the materials.
- Coordinates, specification creation.
- Performs initial and revised non-standard energy calculations.
- Performs traffic analyses.
- Accountable for technical feasibility checking.
- Coordinates, solution lead times from Supply Line, and local sourcing.
- Ensures that the proposed solution can be installed.
- Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases.
- Ensures that the proposed solution fulfills the customer’s product lifecycle needs.
- Identifies possible deviations from standard maintenance methods and ensures that a resolution is found.
- Ensures that the proposed solution fulfills local codes, regulations, and safety requirements.
- Ensures alignment with environmental regulations.
- Ensures that the planned solution complies with KONE engineering policy.
- Accountable for the creation of full shop L/O drawings or installation layouts.
- Accountable for corporate material order engineering.
- Coordinates and analyzes change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided.
- Coordinates the work of all involved CSE engineers and specialists.
- Proposes change order (variations and add works) sales opportunities to Project Managers.
- Accountable for understanding the variance between the design of the site and the reality of the site.
- Provides solution-related information to Project Managers, Installation Supervisors, and Maintenance Supervisors.
- Performs technical submittal documentation, accountable for material sample ordering.
- Handles SAP milestone management accurately.
- Identifies Request for Information (RFI) whenever applicable.
- Coordinates with sourcing the approval related to third-party supplier ordering and samples.
- May participate in customer meetings if technical solution-related topics are required to be discussed.
Senior Engineer
FUJITEC EXPRESS
Ahmedabad
08.2024 - 02.2025
- Coordinated Order Booking, GAD preparation, BOM generation, and scheduling with Sales and Installation Teams.
- Designed layouts for elevators in EX-MA and ERITO-FX platforms for high-rise buildings.
- Localized components for successful implementation of ERITO-FX in Ahmedabad.
- Ensured layout compliance with Gujarati and Indian regulations through rigorous checks.
- Conducted variance analysis to evaluate project costs effectively.
- Calculated costs for non-standard components featured in the layout.
- Compiled scheduling reports for factory operations and prepared weekly status updates for C-level executives.
Technical Lead/Layout Engineer
HCL Technologies
Chennai
06.2018 - 08.2024
- Created elevator layouts for Monospace, Minispace, and Transys platforms in line with European and other regional regulations.
- Evaluated technical design limitations to deliver precise layout drawings tailored to client needs.
- Generated comprehensive elevator layouts for both Tender and Order phases while assessing component compatibility.
- Ensured all designs met safety codes and adhered to specific site requirements.
- Reviewed contract specifications to select suitable products, optimizing design for cost-effectiveness.
- Performed engineering calculations for component selection including ropes, drives, and guide rails needed by customers.
- Facilitated regular teleconference meetings to communicate project updates to clients.
- Supervised a team of five in the U.S. and U.K. regions, managing the layout team.
- Handling a daily call status to check the status of pricing and support activities.
- I have been documenting a KONE document in the JAMA tool, which is the process of automating the documents for engineering purposes.
- Regularly communicating with my RM and the client SPOC to update the status of the process.
Education
MBA - FinTech
BITS Pilani
Hyderabad, India01-2023
Bachelor of Engineering - Mechanical Engineering
Anna University
Chennai, India04-2017
Skills
- AutoCAD design
- Technical documentation
- Cost estimation
- Project management
- Layout design
- Creo, SolidWorks
- Elevator codes: EN 81-20, EN 81-21, EN 81-70, EN 81-72, EN 81-73, IS 17900, SS, HK
- Root cause analysis
- Power BI
- MS Project
Languages
Tamil
First Language
English
Advanced (C1)
C1
Accomplishments
- Generated the GAD drawing for the standard layout drawings automatically using the AUTO-LISP program in AutoCAD, which reduced 30% of the time of preparing GAD in Fujitec Express
- Effectively closed a series of high-profile retainer agreements, driving business growth through strategic negotiation and relationship building in April 2025
- Team members polled 9 out of 10 for my performance as a team leader and awarded me for the best leadership skills in 2021-2022 at HCL Tech
Timeline
Customer Solution Engineer
KONE INDIA PVT LTD
03.2025 - Current
Senior Engineer
FUJITEC EXPRESS
08.2024 - 02.2025
Technical Lead/Layout Engineer
HCL Technologies
06.2018 - 08.2024
MBA - FinTech
BITS Pilani
Bachelor of Engineering - Mechanical Engineering
Anna University
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