Summary
Overview
Work History
Education
Skills
Accounts Payable (Senior Financial Associate)
Affiliations
Timeline
Generic

Rajesh N

Bangalore

Summary

Dynamic professional with over 14.6 years of experience in expense management and corporate card operations at Dentsu, Micro Focus and Hewlett Packard. Proven track record in successfully rolling out T&E programs globally, enhancing policy compliance, and leading training initiatives. Skilled in SAP Concur and data analysis, with a strong focus on process improvement and relationship building.

Overview

15
15
years of professional experience

Work History

Assistant Manager – Expense & Corporate Cards Operations

Dentsu International
04.2022 - Current
  • Assisted in the rollout of Concur and Corp Card programs across multiple countries, ensuring seamless implementation.
  • Audited employee expense reports to verify compliance with T&E policies and corporate audit guidelines.
  • Supported internal and external audits, contributing to key projects and initiatives within the travel, expense, and corporate card programs.
  • Managed month-end close activities, including fallout resolution, cross-audit consolidation, taxation processes, payroll reporting, and accrual clearing.
  • Oversaw the end-to-end Corporate Card process, including issuance, credit limit adjustments, blocking/unblocking, closures, and replacements.
  • Provided support as Citibank/Amex Card Program Administrators (CCPA) for employee transitions (Leaver, Mover, Joiner), account maintenance, and fraud investigations within Citi Manager.
  • Conducted business metrics analysis on a global and regional scale, including Business Score Cards, trend analysis, and volume reporting.
  • Led periodic business reviews with senior management and suppliers, fostering strong relationships and ensuring alignment with company priorities.
  • Reconciled corporate and employee vendor expenses to identify high-value spenders and vendors, optimizing cost management.
  • Managed corporate card operations, handling chargebacks, disputed transactions, rejected payments, merchant queries, and fraud-related activities.
  • Ensuring the compliance by issuing infractions to cardholders for policy violations and preparing delinquency reports for management.
  • Designed and delivered training programs on T&E policies and Corporate Card management for employees at all levels.
  • Identified training and documentation gaps, streamlined processes, and ensured compliance with SLAs, achieving a >90% turnaround time.
  • Reviewed and approved employee expense reports for accuracy, policy compliance, and business justification through both manual and automated systems.
  • Automated the Card Cancellation, limit changes, Personal expense notifications with saving of 1k Hrs Per year.
  • Automated Expense submission reminder/approvals via unattended BOT with saving of 500 hrs Per year.
  • Liaised with the Concur support team to troubleshoot and resolve system-related expense issues.
  • Managed ServiceNow and email inquiries related to expense reports, corporate card issues, and general T&E support requests.

Process Lead – T&E, Corporate Cards Operations

Micro Focus Software Solutions Ltd
09.2019 - 04.2022
  • Review the Receipts and release Expense report from Approval Queue with MF Global Travel policy. Follow up to audit issues.
  • Scrutinize claims for non-compliance and deviation from the global / local T&E policies
  • Delivering the training on T&E and Corporate Card Program to all levels of users in the organization as required
  • Provide day to day oversight and management of all card processes including Handling of Chargebacks/Disputed transactions, Managing day-to-day transaction rejects / Merchant queries, Support Fraud operational activities.
  • Acting as a point of escalation to resolve customer, internal and/or external bank queries relating to cards operations in a timely manner and in line with service levels
  • Produce the Delinquency reports and management information on an as needed basis
  • Mapping the Corporate cards against the employees Expense system profile.
  • Working with Card Bank to Load the Transactions files into Expense profile of employees.
  • Report and manage delinquent accounts and act as a point of contact to escalate as necessary.
  • Owner of the expense training course for card applicants and a key contributor to timely review of Corporate Card laid out policies, merchant category codes to increase efficiency of the Program.
  • Posting JE entries to re class the Expenses accounts and accruals.
  • Creating/Booking Dr and Cr Notes to Vendor/Employee
  • Responsible for processing/auditing of business travel & expense claims in a timely and accurate manner, ensuring that all claims comply to their country specific expense policy requirements
  • Leading the Concur implementation Project from Operations front
  • Supporting program implementations in new countries for T&E and BTA cards.
  • Liaising with Card holder or their management for late expense submissions.
  • Taking Care of the Combi files are successfully transmitted to the applications and vendors.
  • Liaising with the Concur support team to ensure any Concur related Card Holder issues are resolved in a timely
  • Taking ownership to escalate the unresolved settlement issues or Cardholder disputes to CCPAs.
  • Issuing the infractions to Card holders on violated cases.
  • Owner of the corporate card audit processes, ensuring that concur and PCard Spend audits are conducted and that the documented processes are being followed.
  • Manage fraud alerts/ disputes raised by card holders with bank.
  • Support in monthly/quarterly financial closing activity in close co-ordination with business and accounting teams
  • Arranging & chairing weekly team meetings, focusing on targets & achievements. Ensuring all administrative and IT records are entered and updated correctly

Team Lead - T&E, Corporate Cards, Accounts Payable

Hewlett Packard Enterprise
12.2010 - 08.2019
  • Expense report audit and document verification on monthly basis.
  • Payment of expense reports and resolving EEM issues on CRC request.
  • Query Management (former or terminated employee issues, AMEX issues, HPSM cases).
  • Employee final payment and sign off for EEM process on HR request.
  • Creating Manual Debit and Credit Invoices whenever required.
  • Monitoring Process GMB’s and taking action on priority.
  • Connecting with employees on Open Items to update correct Bank Details and Getting open items cleared and not letting it cross more than 30 days of ageing.
  • Sending remainder emails to employees to clear the outstanding balance due before the due date.
  • Leading the Concur and S4 Hana Project as SPOC from Finance Team and training the team on ALM for Testing’s.
  • Part of Functional and UAT testing for Concur & S4.Prepared SOPs for New concur expense tool process.
  • Ensure with AP that the high amount invoices are recorded correctly so that legitimate Invoice should be paid.
  • Reporting the High spends & Un Paid Debts to L2 Management.
  • End to End Reconciliation of CBCP Program for Citi Corp Cards.
  • Clearing the Suspense Account Balances and posting Accruals in Month End.
  • Responsible for deploying common tools / solutions and processes for credit card operations across the globe
  • Work closely with internal card program partners and bank to deliver focused results on cost benefit, improved technology, and value to the company.
  • Metrics calculations (Sigma Score, Fallouts, KPIs, Operational, Process). SharePoint Control and War Rooms/Dashboard.
  • Employees Spend and Payments Reconciliation on Corporate vendor and Employee vendor to find high value spenders or vendors.
  • Tracking the payments rejections and bank interface between S4 & concur & Workday.
  • Global/Regional focus: Business metrics & analysis (Business Score Card, Trend Analysis and Volumes report).
  • Identify Training and documentation needs and Coordination. Monitoring daily ageing cases and ensuring to meet above 90% TAT every month. Metrics calculations (Sigma Score, Fallouts, KPIs, Operational, Process).
  • Create the Payout report at every Month end to complete the Balance sheet, to show the paid liabilities at every month.
  • CRC to close Tickets within TAT, TCE scores should be above the target, SharePoint Control and War Rooms/Dashboard updates
  • Monitoring Operations performance, Escalation and complaints documentation and follow up.

Education

Master of Commerce - Accounting And Finance

Karnataka State Open University
Bangalore
02-2021

MBA - Accounting And Finance

Sikkim Manipal University
Bangalore
03-2013

Skills

  • ERP platform expertise
  • Expense and financial management
  • Corporate card operations
  • Policy compliance
  • Accounts payable
  • Purchase order management
  • Audit and reporting support
  • Data analysis
  • Process improvement
  • Employee training
  • Vendor management
  • Customer service excellence
  • Team leadership
  • Project management
  • Effective communication skills

Accounts Payable (Senior Financial Associate)

  • PO & NON PO invoice processing. 2way Matching.
  • Processing credit memos. Follow up with Suppliers that are not responding to invoice queries
  • Where the invoice details are incomplete contact the Supplier / Line of business and request for resubmit the invoice for payment.
  • US Taxation-Ensuring the USE tax are paid accurately to US government as per the state specific.
  • Responsible for Purchase Card (AMEX & CITI) booking and Payments
  • Vendor’s Balance Sheet account Escalations - Analysis and comments are provided on vendor account reconciliation on aged open items. Responsible for Purchase Card (AMEX) booking and Payments
  • PR processing and PO creation in ARIBA & SAP systems. Handling Error Correction Fallouts (ECF & LH1) for Purchase orders in SAP
  • Modifying the POs which is already created for example payment term change, ownership transfers etc. which helps the accounts payable team to process the invoices without any errors.
  • Managing Sourcing activities: - Executing Non-Disclosure Agreements (NDA) with suppliers, Supplier Qualification / Evaluation and Financial Risk Analysis.

Affiliations

  • Automated the card cancellation, limit changes, and personal expense notifications with a saving of 1,000 hours per year
  • Automated expense submission reminders and approvals via unattended bot, with savings of 500 hours per year
  • Saved 1 FTE by automating the emails auto response using UI path solution
  • Streamlined the T&E, corporate card process in Dentsu
  • 2 Piot transitions from another country done in my career
  • Participated in two concur implementations as a user admin, UAT tester

Timeline

Assistant Manager – Expense & Corporate Cards Operations

Dentsu International
04.2022 - Current

Process Lead – T&E, Corporate Cards Operations

Micro Focus Software Solutions Ltd
09.2019 - 04.2022

Team Lead - T&E, Corporate Cards, Accounts Payable

Hewlett Packard Enterprise
12.2010 - 08.2019

Master of Commerce - Accounting And Finance

Karnataka State Open University

MBA - Accounting And Finance

Sikkim Manipal University

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Rajesh N