Rajesh Nandikkara Raghunath
Bangalore
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Service-oriented and relationship-driven with good administrative and customer service skills. Seek a long-term position with room for growth.
Overview
14
14
years of professional experience
Work History
Edu-Lead Tutor Coordinator
Focus Edumatics Private Limited
Benagluru
04.2023 - Current
- Conducted regular meetings with tutors to assess performance and address any issues or concerns.
- Assisted in the recruitment, interviewing, and selection of tutors.
- Compiled reports summarizing the Tutor's and Coordinator's performance in an academic year.
- Prepared and maintained personnel reports and records for officials.
- Coordinated, scheduled, and monitored all tutoring activities.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Maintained a database of Tutor's information, including contact details.
- Monitored and maintained accurate records of employee attendance, absences, and leaves.
Edu-Tutor Coordinator
Focus Edumatics Private Limited
Bengaluru
11.2017 - 03.2023
- Conducted regular meetings with tutors to assess performance and address any issues or concerns.
- Coordinated, scheduled, and monitored sessions and assisted tutors pick sessions on time.
- Responded promptly to inquiries from staff, and tutors regarding tutoring services.
- Maintained accurate records of attendance, and other pertinent data.
- Compiled reports daily, weekly, and monthly summarizing tutors' performance.
- Coordinating with trainers for the tutor training programs.
- Collaborate with hiring managers for recruitment plans, and targets and assist in recruiting tutors for the current academic year, which includes coordinating with HRMS.
Executive Customer Service
Atria Convergence Technologies (ACT Fiber)
Bengaluru
06.2013 - 05.2016
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Handling Inbound calls
- Maintained accurate records of customer interactions, and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or the complaints raised about the products.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Business Development Coordinator
Hummingbird Corporate Travel & Stay Private Limited
Bengaluru
05.2012 - 01.2013
- Conducted market research to identify potential customers.
- Collaborated with internal teams to identify and secure new business opportunities.
- Negotiated contracts with potential customers, ensuring competitive pricing structures are met.
- Scheduled meetings with potential clients to discuss their needs and present solutions.
- Managed a list of networking events and scheduled sales staff member attendance to proactively identify potential leads.
- Accomplished Business Development Representative offering expertise in marketing, sales, and operations. Consult with customers, build strong relationships, and increase hard sales numbers.
Customer Relation Officer
Hinduja Global Solutions Ltd (HGS)
Benagluru
04.2010 - 05.2012
- Maintained accurate records of customer interactions and transactions for future reference (CRM).
- Verified customer account information and updated profiles as needed.
- Doing out bond calls.
- Generating leads, Determining qualified leads, Converting leads into sales.
Education
BCA -
Periyar University(distance Education) Non-Sem
01.2013
PUC (CEBA) -
Karnataka state pre-university Board
01.2009
SSLC -
Karnataka State secondary education Board
01.2007
Skills
- Documentation (MS Office, MS Excel, Google Sheets, Docx, Forms)
- Flexible Schedule
- Collaboration
- Recruitment
- Disciplinary Actions
- Academic Standards Management
- Staff Development
- Technical Troubleshooting
- Multicultural Leadership
- Task Prioritization
Languages
English
First Language
Kannada
Elementary (A2)
A2
Malayalam
Proficient (C2)
C2
Timeline
Edu-Lead Tutor Coordinator
Focus Edumatics Private Limited
04.2023 - Current
Edu-Tutor Coordinator
Focus Edumatics Private Limited
11.2017 - 03.2023
Executive Customer Service
Atria Convergence Technologies (ACT Fiber)
06.2013 - 05.2016
Business Development Coordinator
Hummingbird Corporate Travel & Stay Private Limited
05.2012 - 01.2013
Customer Relation Officer
Hinduja Global Solutions Ltd (HGS)
04.2010 - 05.2012
BCA -
Periyar University(distance Education) Non-Sem
PUC (CEBA) -
Karnataka state pre-university Board
SSLC -
Karnataka State secondary education Board
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