Rajesh Nath
HOTELIER
Summary
Motivated leader with 09+ years' experience in organizing and managing services within hospitality environment. Track Record of on-the-spot decision making and supporting the employees. Focused on ensuring the guest's needs while enforcing standards for individual performance. Adapt at general supervision, hiring, training and motivation of employees. Highly skilled in driving sales through excellent operations and marketing efforts. Hands on experience in managing restaurant functions to ensure exceptional customer services. Well-versed in analyzing areas of improvement in business and evaluating employee performance.
Overview
10
10
years of professional experience
Work History
F&B Trainee
The Gateway Hotel
- Industrial Training for 5 months in F&B Services, Food Production, Front Office and Ancillary Departments like Training, HR, and Security etc.
Assistant Restaurant Manager
Marriott Whitefield
1 2023 - Current
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices.
Catering Assistant
Vivanta by Taj
01.2017 - 12.2022
- Food And Beverage Executive in food and beverage departments (In Room Dining, All Day Dining Restaurant, Specialty Restaurant and Banquet)
- Implemented Training and Career Path Programs for all departmental team members
- Created Food & Beverage SOP Manuals and established the supporting training program, service standards, product knowledge, and up-selling techniques
- Oversee Inventory Control, ordering, food sanitation and quality control of food products
- Maintain excellent customer service by stressing 'The Customer Comes First' in all weekly employee meetings
- Work with managers to ensure that department has the necessary resources to effectively perform daily duties (e.g., supplies, equipment, and inventory)
- Ensuring correct closing of operation and balancing of cash registers and daily reports
- Menu planning and pricing with the help of manager.
Guest Service Associate
Vivanta by Taj
01.2014 - 12.2016
- Ensure all the required materials are stocked to ensure a pleasant dining experience
- Take ownership of guest concerns & request and act decisively to ensure guest satisfaction
- Actively upselling various food promotions & special events in restaurant
- Assist and provide training to staff member as a departmental trainer
- Planned and executed events, propose menu & wines
- Supporting supervisors in closing duties (Checks, Cashiering, Reports and Inventory)
- Up keeping the outlet, achieving the budget, Handling shift, conducting-line-up for the team, Order taking, Cashiering, closing shift reports and reporting to manager
- Making requisition with help of Material Management System to maintain our Food Material cost as per required par stock
- Managing all the operation as per brand standard
- Motivating colleagues to participate in different training program to develop themselves
- Maintaining high brand standard to groom my department
- Working as team to build a strong relationship with the guest and my co-worker
- Work with managers to ensure that department has the necessary resources to effectively perform daily duties (e.g., supplies, equipment, and inventory).
Education
BACHELOR DEGREE OF HOTEL MANAGEMENT - Hotel Management
XAVIER COLLEGE OF HOTEL MANAGEMENT
ODISHA 04.2001 -
Skills
I enjoy learning, known to have a high level of liquid intelligence and adapt quickly to team needs I have had the privilege to receive professional education of a quality and caliber and have a tremendous will to learn and apply knowledge
Timeline
Catering Assistant
Vivanta by Taj
01.2017 - 12.2022
Guest Service Associate
Vivanta by Taj
01.2014 - 12.2016
BACHELOR DEGREE OF HOTEL MANAGEMENT - Hotel Management
XAVIER COLLEGE OF HOTEL MANAGEMENT
04.2001 -
F&B Trainee
The Gateway Hotel
Assistant Restaurant Manager
Marriott Whitefield
1 2023 - Current
Extra Curricular Activities Achievements
- Acting as a DEPARTMENTAL LEARNING COACH (Scheduling and training employees) for outlet since 2017in Vivanta By Taj, Panaji, Goa
- Delivering PRESENTATION on various operational topics in food & beverage.
- Achieved STAR certificate for the performance in TAJ Group of hotels & Resorts.
- Achieved the certificate of CROSS TRAINING in Sales & Marketing Department in corporate Meetings and Events.
- Handled outdoor catering for Honorable President of India, Prime Minister of India and Vice President of India.
Personal Information
- Father's Name: Mr. Bijay Nath
- Date of Birth: 05/30/1990
- Nationality: Indian
Education Qualification
Bachelor Degree in Tourism and Hospitality Service, From Xavier College of hotel Management, Cuttack, Under Utkal University of Culture.
Extra Curricular Activities Achievements
- Acting as a DEPARTMENTAL LEARNING COACH (Scheduling and training employees) for outlet since 2017in Vivanta By Taj, Panaji, Goa
- Delivering PRESENTATION on various operational topics in food & beverage.
- Achieved STAR certificate for the performance in TAJ Group of hotels & Resorts.
- Achieved the certificate of CROSS TRAINING in Sales & Marketing Department in corporate Meetings and Events.
- Handled outdoor catering for Honorable President of India, Prime Minister of India and Vice President of India.
Personal Information
- Father's Name: Mr. Bijay Nath
- Date of Birth: 05/30/1990
- Nationality: Indian
Education Qualification
Bachelor Degree in Tourism and Hospitality Service, From Xavier College of hotel Management, Cuttack, Under Utkal University of Culture.
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