Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Rajesh Nayak

Rajesh Nayak

Surat

Summary

Forward-thinking Duty Manager with proven history of leadership, planning and problem solving. Adept collaboration with Colleagues to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

8
8
years of professional experience

Work History

Assistant Manager Terminal Services

IndiGo Airlines
Amritsar
08.2024 - Current
  • Ensured smooth and safe flight operations.
  • Rostering and planning of leave of the CSAs/CSEs.
  • Conduct pre-flight briefing and post-flight debriefing of all CSA/CSEs.
  • Maintained effective communication and collaboration with airport authorities and cross-functional teams.
  • Managed counter operations to maintain high levels of quality.
  • Check the availability/ serviceability of the ground equipment.
  • Assisted airport manager with staff assessment and appraisals.
  • Compiling daily reports and sending them to the airport manager.

Customer Service Supervisor

IndiGo Airlines
Surat
12.2022 - 08.2024
  • Effectively managed and guided team members to successfully complete allocated tasks.
  • Consistently achieve and maintain flight On Time Performance.
  • Maintain records and filing of important data, sending to the concerned department.
  • Demonstrated exceptional customer service skills leveraging my industry experience.
  • Delivered effective service recoveries to resolve all customer issues.

Customer Service Executive

IndiGo Airlines
Surat
07.2018 - 05.2020
  • Issued Boarding Passes and Checked Baggage for passengers at check-in.
  • Booking flight tickets at the reservation counter.
  • Scanned boarding passes and boarded passengers at the boarding gate for flights.
  • Sustained airline standards through compliance with all SOPs at allocations.
  • Ensured positive interactions by greeting each passenger with a smile and expressing good wishes.

Travel Advisor

Cox and Kings Pvt. Ltd.
Surat
07.2016 - 05.2017
  • Explaining International tour packages to the enquiries
  • Selling the International Holiday packages by customizing them
  • Booking all the Hotels, Flight Tickets, Sight seeings, etc
  • Dealing with the Suppliers to provide proper service to our clients.

Education

BACHELOR OF COMMERCE - Business Economics

SUNRISE UNIVERSITY
05-2016

High School Diploma -

Kendriya Vidyalaya
Surat
04-2012

Skills

  • Excellent communication skills
  • Product and service knowledge
  • Team & People Management
  • Operations Management
  • Training & Presentation
  • Good rapport building

Languages

  • English
  • Hindi
  • Gujarati
  • Oriya

Affiliations

  • Arranged & Hosted Events like Airline anniversary functions
  • Conducted timely Team building activities for internal staff bonding
  • Best Customer Service Award August 2021
  • PRM Icoach of station GOX
  • Diversity & Equity Inclusion Champ
  • Certified MHB Co-ordinates

Timeline

Assistant Manager Terminal Services

IndiGo Airlines
08.2024 - Current

Customer Service Supervisor

IndiGo Airlines
12.2022 - 08.2024

Customer Service Executive

IndiGo Airlines
07.2018 - 05.2020

Travel Advisor

Cox and Kings Pvt. Ltd.
07.2016 - 05.2017

BACHELOR OF COMMERCE - Business Economics

SUNRISE UNIVERSITY

High School Diploma -

Kendriya Vidyalaya

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Rajesh Nayak