Rajesh Nayak
Bangalore
Summary
Dynamic leader with a proven track record at Mercedes-Benz Akshaya Motors, enhancing team efficiency and customer satisfaction through effective mentoring and sales strategies. Demonstrated excellence in complaint resolution and operational improvements, resulting in higher departmental productivity. Core competencies include leadership development and sales enhancement, driving significant growth within the organization. Career aspirations focus on continuing to elevate team performance and customer engagement in a dynamic environment.
Overview
13
13
years of professional experience
Work History
Team Leader
Mercedes-benz Akshaya Motors
Bangalore
07.2015 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
Sales Advisor
Tata Motors Concorde
Bangalore
08.2014 - 06.2015
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify trends and opportunities for growth.
- Identified customer needs and tailored solutions accordingly.
- Generated monthly reports outlining sales performance metrics.
- Performed cold calling to generate leads for prospective clients.
Floor Manager
Kalyan jewellers
Mangalore, Vadodhara, Thane And Pune
07.2012 - 05.2014
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Created daily work schedules for staff members according to the needs of the business.
- Developed strategies for increasing sales productivity and profitability within the department.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Education
MBA - Finance And Marketing
Garden City College
Bangalore05-2012
Skills
- Complaint resolution
- Mentoring
- Coaching
- Sales expertise
- Risk management
- Flexible schedule
- Team building
- Leadership
Timeline
Team Leader
Mercedes-benz Akshaya Motors
07.2015 - Current
Sales Advisor
Tata Motors Concorde
08.2014 - 06.2015
Floor Manager
Kalyan jewellers
07.2012 - 05.2014
MBA - Finance And Marketing
Garden City College
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