Senior IT Analyst with 9+ years of global support experience, focusing on system maintenance and operations management. Expertise in high-level technical support, system design, deployment, and evaluation to maximize uptime and efficiency. Skilled in Active Directory, Office 365, and remote support tools, with a strong ability to troubleshoot complex issues and manage incidents effectively.
Involvement in Cricket teams, clubs
Gardening and Farming
Listening to music Watching Cricket
6,C2,6,C2,6,C2
145 Dr GS Bose Road, Kolkata, WB, 700039
My Daily activities in my current organization (Atech Cloud) is, I get all the technical related incidents and requests through our organization ticketing portal, Requests like Domain User Creation, Access or restriction, Email Creation O365 Admin portal and Zoho. Software related issues for troubleshooting. After that In the backend process we worked in OU creation, Security group Creation, Group policy Creation, Rules creation for O365 mail flow, Back end Email troubleshoot for O365. VPN troubleshoot, Azure backup Monitoring, troubleshoot backup related issues.