Summary
Overview
Work History
Education
Skills
Confirmation
Passport Info
Timeline
Generic

Rajesh N K

Lead Generation Specialist
Coimbatore

Summary

I have 15+ Years of experience in Business Process Services Industry. As part of my assignment, I am a Process Specialist and a Final Reviewer for a Healthcare project of Cognizant. The experience and the knowledge inculcated by the assignment, has helped me built up my credentialing knowledge and customer handling expertise. Coming across varied issues that provide opportunities to learn contribute towards organizational growth and enrich my career, while pursuing a satisfying professional and intellectual experience within the BPS Industry.


Results-oriented Lead Generation Specialist offering outstanding communication strengths and success in engaging and qualifying B2B and B2C prospects. Highly productive professional employing effective time management and acute detail orientation to deliver quality leads, contributing substantially to business growth initiatives.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Lead Generation Specialist

Verticurl (a WPP Company)
02.2019 - Current
  • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.

Jr. Executive- HR-Payroll & Shared Services

Cognizant
04.2017 - 05.2018
  • Updating quality reports and sending it to the verification team.
  • Helping low performing associates to improve their quality by giving ideas and having one to one sessions.
  • Handling direct chats with the clients regarding clarifications.
  • Handling the quality aspects of the credentialing team.
  • Handling refresher session for the Verification team.
  • Handling training session for new joiners.
  • Giving feedback sessions for the Verification team.
  • Conducting refresher test to improve the quality.
  • Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.

Final Reviewer

Cognizant
04.2016 - 04.2017
  • Quality Support
  • Handling the quality aspects of the credentialing team.
  • Handling refresher session for the Verification team.
  • Handling training session for new joiners.
  • Giving feedback sessions for the Verification team.
  • Conducting refresher test to improve the quality.

Process Specialist- Final Reviewer

Cognizant
04.2012 - 04.2016
  • Handling Credentialing of US doctors.
  • Handling of calls to obtain documents relating to credentialing.
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.

Verification Coordinator

Cognizant
04.2012 - 01.2014
  • Handling Credentialing of US doctors.
  • Handling of calls to obtain documents relating to credentialing.

Sr. Telephone Researcher

365 Media Pvt Ltd
05.2006 - 03.2012
  • Updating media Directories of US clients.
  • Handling of calls to obtain documents relating to media industries.

Customer Support Officer

Allsec Technologies Ltd.
01.2005 - 04.2006
  • Marketing of Credit cards to US customers.

Education

Bachelor of Engineering - Mechanical

Sir M.V.I.T
01.1996 - 01.2000

Skills

Customer Service-oriented

Confirmation

I do hereby confirm that the information given above is true to the best of my knowledge., Chennai, 09/22/15, Rajesh NK

Passport Info

NIL

Timeline

Lead Generation Specialist

Verticurl (a WPP Company)
02.2019 - Current

Jr. Executive- HR-Payroll & Shared Services

Cognizant
04.2017 - 05.2018

Final Reviewer

Cognizant
04.2016 - 04.2017

Process Specialist- Final Reviewer

Cognizant
04.2012 - 04.2016

Verification Coordinator

Cognizant
04.2012 - 01.2014

Sr. Telephone Researcher

365 Media Pvt Ltd
05.2006 - 03.2012

Customer Support Officer

Allsec Technologies Ltd.
01.2005 - 04.2006

Bachelor of Engineering - Mechanical

Sir M.V.I.T
01.1996 - 01.2000
Rajesh N KLead Generation Specialist