RAJESH N V
Devi Prasadam, Mullasseri,Pathiyanadu,Karakulam .P.O
Summary
I intend to build a career with a leading corporation with committed and dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work in a challenging and creative environment, excel in that, and thereby achieve organizational as well as individual goals. Expert Cluster Manager with advanced engineering and operations management knowledge. Accomplished in supporting, enhancing, and revamping processing procedures to achieve business objectives. Decisive in addressing and correcting production problems.
Overview
13
13
years of professional experience
Work History
Cluster Manager
Save Micro finance Pvt ltd
Trivandrum
06.2024 - Current
- Handling three districts in Kerala.
- Manpower recruitment
- Monitoring sales and collections.
- Building a good portfolio.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Lead a team of professionals in providing high level administrative support services within the cluster environment.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Coordinated resources across the cluster to ensure efficient delivery of services.
- Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
- Reviewed existing systems and procedures regularly to ensure they remain effective and up-to-date.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Coordinated marketing and promotional efforts to drive customer footfall and increase sales.
- Monitored and reported on key performance indicators (KPIs) to senior management.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Addressed and resolved customer complaints, maintaining high levels of customer service.
- Facilitated communication between stores and corporate office, ensuring alignment with company objectives.
- Reviewed, troubleshot, and corrected process issues impacting production.
Regional Manager
Janviswas Microfinance Pvt ltd
Trivandrum
07.2022 - 05.2024
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Evaluated customer feedback and adjusted company processes accordingly.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Created and maintained relationships with key customers in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Manager - Collection (SBI - Agency)
Debt recovery Manager - Agency
12.2020 - 06.2022
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored staff performance and addressed issues.
Regional Manager
Muthoot Microfin ltd
03.2019 - 12.2020
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Assisted district managers in developing marketing plans for their respective districts.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
Regional Manager
MuthootMicrofin LTD
02.2012 - 12.2020
- Recruitment of branch staff for sales and collection.
- Attending branch meetings for effective employee motivation.
- Conducting training for the branch staff.
- Addressing customer grievances.
- Regular visits to observe the branch staff, as well as ensuring the customer quality.
- Preparing MIS for Collection and Sales.
- Coordinating CSR activities.
Sr. Divisional Manager
Muthoot Microfin ltd
12.2017 - 03.2019
- Led weekly meetings with divisional staff to review progress on projects and discuss challenges they faced.
- Evaluated current systems and processes used by the division, making changes where necessary to improve efficiency.
- Managed daily operations of the division, ensuring compliance with company policies and procedures.
- Maintained effective communication between cross-functional teams across different divisions.
- Organized training sessions for new employees joining the division, introducing them to key personnel and relevant procedures.
Divisional Manager
Muthoot Microfin ltd
03.2015 - 03.2016
- Reviewed customer feedback from surveys and complaints, taking action where necessary to address any issues raised.
- Ensured that all employees adhered to company policies and procedures at all times.
- Provided guidance and support to staff members when needed, helping them resolve issues or challenges encountered in their roles.
- Established key performance indicators for each role within the division, measuring progress against these KPIs on a regular basis.
- Organised events for employees within the division, encouraging collaboration between teams.
- Developed strategies to improve operational efficiency and reduce costs within the division.
- Worked closely with senior management to ensure the division was meeting its financial targets and objectives.
Area Manager
Muthoot Microfin ltd
11.2013 - 02.2015
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Identified business opportunities by analyzing consumer trends within local markets.
Credit Officer
Muthoot Microfin ltd
11.2012 - 11.2012
- Responded promptly and professionally to inquiries from customers regarding their accounts.
- Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.
- Worked closely with collections departments in order to ensure timely payments from customers.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Assessed the impact of new products or services on current credit policies.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
Collection Officer
Muthoot Microfin ltd
02.2012 - 11.2012
- Collaborated effectively with team members on various projects related to collections activity.
- Assessed financial situations of debtors and offered potential solutions for repayment.
- Followed up on overdue accounts via direct visits, telephone calls, emails, letters, or other means of communication.
- Maintained accurate records of collection activities in customer database.
- Attended meetings with senior management concerning collection strategies and performance results.
- Investigated customer accounts to ensure accuracy of balances due.
Collection executive/Team Leader
Reliance Communications
07.2019 - 02.2012
- Tracked progress of all outbound collection activity including contact attempts, settlements.
- Maintained customer records and updated account information in the collections database.
- Developed and implemented strategies to reduce delinquency rate.
- Provided feedback about customer service issues that may be impacting payment behaviors.
Collection executive
HDFC Credit card
05.2007
- Tracked progress of all outbound collection activity including contact attempts, settlements.
- Negotiated payment arrangements with customers in order to settle past due accounts.
- Developed and implemented strategies to reduce delinquency rate.
- Participated in training sessions designed to improve collections process efficiency.
- Provided feedback about customer service issues that may be impacting payment behaviors.
Education
B A -
LIMTS Academy
Meghalaya01.2016
PLUS TWO -
PSNM BHSS
Peroorkkada, Kerala01.2004
10TH -
PSNM BHSS
Peroorkkada, Kerala01.2002
Skills
- MS Office (Excel, Word, and PowerPoint)
- Proficient in all Windows applications
Extracurricular Activities
Driving Surfing Internet Social work Playing Cricket
Disclaimer
I hereby declare that the above said statements about me are true to the best of my knowledge and belief.
Linguistic Knowledge - Languages
- English, Read, Write, Speak
- Malayalam, Read, Write, Speak
- Hindi, Read, Write
Personal Information
- Father's Name: Nelson.G
- Mother's Name: Valsala.S
- Date of Birth: 05/25/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Cluster Manager
Save Micro finance Pvt ltd
06.2024 - Current
Regional Manager
Janviswas Microfinance Pvt ltd
07.2022 - 05.2024
Manager - Collection (SBI - Agency)
Debt recovery Manager - Agency
12.2020 - 06.2022
Collection executive/Team Leader
Reliance Communications
07.2019 - 02.2012
Regional Manager
Muthoot Microfin ltd
03.2019 - 12.2020
Sr. Divisional Manager
Muthoot Microfin ltd
12.2017 - 03.2019
Divisional Manager
Muthoot Microfin ltd
03.2015 - 03.2016
Area Manager
Muthoot Microfin ltd
11.2013 - 02.2015
Credit Officer
Muthoot Microfin ltd
11.2012 - 11.2012
Collection Officer
Muthoot Microfin ltd
02.2012 - 11.2012
Regional Manager
MuthootMicrofin LTD
02.2012 - 12.2020
Collection executive
HDFC Credit card
05.2007
B A -
LIMTS Academy
PLUS TWO -
PSNM BHSS
10TH -
PSNM BHSS
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