Summary
Overview
Work History
Education
Skills
Accomplishments
Permanent Address
Work Availability
Timeline
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RAJESH P

RAJESH P

Branch Manager
Sruthi, Near SN Nursery, Kannothumchal,Kannur,KL

Summary

Results-driven professional with 16 years of diverse experience across branch management, operations and sales in Sales, Service and Distribution industries. Proven track record in leading cross-functional teams, driving revenue growth, and optimizing operational efficiency. Skilled in debt recovery, inventory control, and cost management, with a strong focus on customer service excellence and client retention. Adept at managing branch-level budgets, vendor negotiations, and ensuring audit-ready documentation. Known for coordinating seamlessly across departments to streamline processes, enhance productivity, and maintain compliance with company policies and regulatory standards.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Branch Manager

Sabari Distribution Private Limited
12.2022 - 12.2024
  • Directed daily branch operations for a sales and distribution unit, ensuring strict compliance with timelines and budgetary goals to drive efficiency and profitability.
  • Led and developed a high-performing sales and logistics team, achieving consistent growth in regional market share, and enhancing overall team productivity.
  • Executed successful debt recovery strategies, reducing outstanding receivables, and improving cash flow through diligent follow-up and client engagement.
  • Optimized inventory control systems to reduce holding costs, improve stock turnover, ensure uninterrupted supply, and minimize waste.
  • Delivered exceptional customer service by resolving escalations and aligning service delivery with client expectations, leading to increased customer retention and satisfaction.
  • Negotiated service agreements and pricing with contract workers and vendors, achieving favorable terms that supported operational continuity and cost control.
  • Maintained detailed and audit-ready operational records while coordinating closely with finance, sales, and logistics departments to ensure regulatory compliance and reporting accuracy.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Operations Manager

National Trading Centre LLC
09.2014 - 03.2022
  • Oversaw daily operations across sales and service functions, ensuring alignment with budgetary constraints and strict adherence to project timelines, resulting in improved delivery and cost control.
  • Led, trained, and motivated cross-functional teams, fostering a high-performance culture, and enhancing operational efficiency and employee engagement.
  • Implemented proactive debt recovery strategies, reducing overdue accounts, and improving cash flow while maintaining strong client relationships.
  • Optimized inventory levels and procurement processes, minimizing stockouts and overages, lead to increased fulfillment accuracy and reduced carrying costs.
  • Championed customer service initiatives that improved customer retention rates and satisfaction scores through timely issue resolution, and personalized support.
  • Negotiated contracts and service terms with external vendors and contract workers, achieving favorable pricing and maintaining quality standards.
  • Collaborated with sales, finance, and logistics departments to streamline operations and ensure seamless execution of client service and internal workflows.
  • Maintained comprehensive records and documentation to support financial reporting and audit compliance, ensuring transparency, and regulatory adherence.

Branch Operations Manager

HDFC Bank Limited
08.2008 - 03.2014
  • Directed day-to-day branch operations and sales activities, ensuring seamless execution of financial services, while meeting performance targets and regulatory standards.
  • Led and developed a high-performing team of banking professionals, enhancing service delivery, operational accuracy, and compliance with internal policies.
  • Served as custodian of cash, vault, and security instruments, ensuring strict adherence to cash handling protocols, and minimizing risk exposure.
  • Delivered exceptional customer service by resolving escalations promptly, and implementing retention strategies that increased client satisfaction and loyalty.
  • Managed branch expenses and vendor relationships, negotiating cost-effective contracts, and ensuring uninterrupted support services and supplies.
  • Maintained accurate and audit-ready records for all financial and operational transactions, ensuring compliance with banking regulations and internal audits.
  • Collaborated with cross-functional departments—including compliance, finance, and IT—to streamline operations and support business continuity initiatives.
  • Implemented internal controls and best practices to mitigate operational risks, improve process efficiency, and uphold the bank’s service, and compliance standards.

Education

MBA - Human Resource And Marketing

Vinayaka Missions Deemed University
Chennai, India
04.2001 -

Bachelor of Science - Physics

Sree Narayana College
Kannur
04.2001 -

Skills

Customer Service and Retention

Accomplishments

    Awarded Best performing branch (Runner -Up,2023-2024) out of 28 branches across Kerala by Sabari Distribution Pvt Ltd

Permanent Address

Sruthi,

Near SN Nursery,

Kannothumchal,

Kannur - 670006

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Manager

Sabari Distribution Private Limited
12.2022 - 12.2024

Operations Manager

National Trading Centre LLC
09.2014 - 03.2022

Branch Operations Manager

HDFC Bank Limited
08.2008 - 03.2014

MBA - Human Resource And Marketing

Vinayaka Missions Deemed University
04.2001 -

Bachelor of Science - Physics

Sree Narayana College
04.2001 -

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RAJESH PBranch Manager