Rajesh Pakkurthy
Kakinada
Summary
Experienced administrative professional with a proven track record of supporting office operations, managing schedules, and delivering exceptional customer service. Proficient in document preparation, communication handling, and fostering collaborative work environments to optimize office efficiency. Strong communicator with exceptional organizational and multitasking abilities, dedicated to ongoing growth through active participation in company-sponsored development programs.
Overview
16
16
years of professional experience
2002
2002
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
KK MARINE SERVICES
01.2019 - Current
- Assisted with answering phone calls and directing inquiries to appropriate departments.
- Scheduled appointments and managed calendars for senior staff members.
- Drafted, edited, and formatted documents, reports, and presentations with accuracy.
- Handled data entry, file labeling, and record-keeping in line with office procedures.
- Greeted visitors, addressed customer concerns, and provided front desk support.
- Coordinated internal meetings and booked conference rooms and required equipment.
- Managed business travel logistics including flights, accommodations, and transport.
Team Leader
ADITYA MARINE SERVICES
01.2014 - 01.2019
- Handling a team of 12 Agent's.
- Take Responsibility of entire floor.
- Regular meetings with staff.
- Regular meetings with Clients.
Team Leader
FRIST SOURCE SOLUTIONS
01.2012 - 01.2014
- Handling a team of 8 Agent's.
- Meet the Team, Shrinkages, and Attrition.
- Meet the team login hours, AHT and Quality.
- Take Responsibility of entire floor.
- People Management.
- Break Management.
- Meet in floor AHT.
- Meet in daily service level and Answering level.
- Achieving all types of targets.
Executive-Operation
IBM
01.2011 - 01.2012
- Handling the higher escalation calls.
- Take Responsibility of entire floor.
- Meet in daily service level and Answering level.
- Meet in the floor AHT.
- Break Management.
- People Management.
Non-Calling Agent
IBM
01.2010 - 01.2012
Executive-Operation
IBM
01.2009 - 01.2012
- Handling customer of prepaid of Airtel (Andhra Pradesh)
- Meet the Difficulties of customer queries.
- Motivating existing customers to use new & upcoming VAs.
- Achieving all types of targets.
- Handing the GPRS help desk.
- Handing the higher escalation calls.
- 3G enquiry calls.
Education
Secondary Board -
St.Johns high school
State Board of Intermediate - undefined
pragathi vidyalaya
B.Sc - undefined
Andhra University
Skills
- Office administration
- Scheduling & Calendar Management
- Customer Service & Reception
- Document Preparation & Editing
- Data Entry & Record Keeping
- Travel Coordination
- HR Administrative Support
- Internal Communication Management
- Event & Meeting Coordination
Office administration
Accomplishments
- Played in district level basketball competition.
- Active participant in the inter college functions held.
Avocation
- Playing cricket, basketball.
- Playing indoor games like chess.
- Playing with children.
Personal Information
- Date of Birth: 08/09/86
- Gender: Male
Disclaimer
I, Rajesh Pakkurthy, hereby declare that the details furnished above are correct to the best of my knowledge., Kakinada, Present
Personality Highlights
- Well engrossed in fundamentals and basics.
- Ability to work as an individual and in a group.
- Ability to lead a team successfully.
Timeline
Administrative Assistant
KK MARINE SERVICES
01.2019 - Current
Team Leader
ADITYA MARINE SERVICES
01.2014 - 01.2019
Team Leader
FRIST SOURCE SOLUTIONS
01.2012 - 01.2014
Executive-Operation
IBM
01.2011 - 01.2012
Non-Calling Agent
IBM
01.2010 - 01.2012
Executive-Operation
IBM
01.2009 - 01.2012
State Board of Intermediate - undefined
pragathi vidyalaya
B.Sc - undefined
Andhra University
Secondary Board -
St.Johns high school
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