Hi, I’m
Rajesh Parab
IT Manager
Mumbai
Summary
With a strong background in information technology and data management within the Cruise industry, I am experienced in developing effective process methods to drive customer loyalty, optimize productivity, and achieve target goals. My expertise in process flow diagram, forecasting, and systems development life cycle (SDLC) enables me to contribute effectively to business success. I am a goal-driven professional who excels in cross-discipline collaboration and communication to meet client- and business-specific requirements. I am confident in my ability to leverage strategic analysis and technology utilization to deliver top-quality services.
Overview
26
years of professional experience
5
years of post-secondary education
Work History
Royal Caribbean InternationalMiami
IT Manager
2 2012 - Current
Job overview
- Operational Responsibilities Knowledgeable in all aspects of shipboard technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telephony, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals
- Escalates, reports, and tracks High and Critical issues to appropriate shipboard and shoreside management
- Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities in the shipboard and shoreside incident management systems
- Reviews, implements - where applicable, and ensures completion of all change requests for shipboard systems
- Manages and realizes efficiencies in a complex budget including CAM and Repair & Maintenance while balancing operational impact
- Interfaces with shipboard department and division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT
- Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations such as SOX, PCI Oversees set-up, monitoring, and break down of embarkation check-in equipment and operations
- Provides after-hours support for IT-related issues
- Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue
- Leadership Effectiveness Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction
- Continuously displays inspirational leadership capabilities through encouragement and recognition
- Addresses challenges in a transparent fashion using a fact based approach at all times
- Inspires commitment and pride by acting as a role model and fostering a team environment
- Creates a climate of trust and mutual respect
- Collaborates well and works up, down and across the organization.
Royal Caribbean International
Assistant Systems Manager
07.2003 - 02.2012
Job overview
- Operational Effectiveness Assembles and configures basic network components
- Maintains Active Directory system by managing users, directories, and permissions
- Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, and routine & preventative maintenance
- Performs asset management including equipment repair tracking, inventory, and value
- Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX)
- Ensures proper installation and provides first- and second-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), POS terminals, devices and peripherals, and devices supporting ISE/ITV and Digital Signage
- Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies
- Logs all time and work as well as reviews incident tickets in the onboard incident management system and monitor respective technician’s queue
- Provides after-hours support for any IT-related issue
- Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety
- Resolves conflict with fact-based communication
- Fosters team unity and inspires commitment to Royal Caribbean International
- Collaborates well and works up, down and across the organization.
Times Of India
Sr Production Officer
05.1998 - 05.2003
Job overview
- Operational Responsibilities Met all production schedules and throughput yield targets
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues
- Monitored time and performance standards and reduced waste and spoilage during run mode
- Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget
- Liaised between the creative and the account services team
- Maintained adequate productivity by setting and enforcing deadlines.
Education
JJ Scholl of ArtsMumbai
Diploma from Printing Technology
06.1994 - 06.1997
Symbiosis Center of Distance LearningPune
Pursuing from IT Management (PGDITM)
01.2009 - 01.2011
Skills
Self-starter
Troubleshooting proficiency
Forward-thinking mindset
Vast technical knowledge
Motivational leadership style
IT infrastructure proficiency
Project Leadership
Information confidentiality
IT risk management
IT Asset Management
IT Budgeting
IT Compliance
Cybersecurity best practices
Network Administration
IT resource use
Information Security
Quality Assurance
Team Development
IT Governance
Business Analysis
Project Planning
Excellent Communication
Analytical Thinking
Continuous Improvement
Organizational Skills
Multitasking Abilities
Adaptability
Reliability
Project lifecycle management
Technical Certifications
- MCSE - Microsoft Certified Systems Engineer
- CCNA - Cisco Certified Networking Associate
- CCNP - Cisco Certified Network Professional
- CCNA Voice - Cisco Certified Network Associate Voice
Accomplishments
- Achieved Leader of year award in 2019.
- Achieved Employee of the Month January 2007 & March 2010.
- Completed eCornell certification for Team Development, Leadership, Culture and Time & Coaching
Timeline
Symbiosis Center of Distance Learning
Pursuing from IT Management (PGDITM)
01.2009 - 01.2011
Assistant Systems Manager
Royal Caribbean International
07.2003 - 02.2012
Sr Production Officer
Times Of India
05.1998 - 05.2003
JJ Scholl of Arts
Diploma from Printing Technology
06.1994 - 06.1997
IT Manager
Royal Caribbean International
2 2012 - Current