Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Languages
Total Work Experience
Timeline
Generic
Rajesh Pasupula

Rajesh Pasupula

IT Support
Hyderabad,TG

Summary

Dynamic IT professional with a proven track record at Wipro Limited, excelling in technical troubleshooting and fostering user satisfaction. Leveraged expertise in IT system administration and desktop technical support to achieve a 20% reduction in resolution time. Demonstrated strong problem-solving abilities and effective communication, ensuring seamless IT operations and enhanced end-user support.

Overview

10
10
years of professional experience

Work History

System Engineer, System Administrator, EUC Support

Wipro Limited
Hyderabad
03.2020 - 02.2025
  • Provided support to more than 500 users by troubleshooting and resolving technical concerns.
  • Diagnosed and fixed EUC-related problems, achieving a 20% reduction in average resolution time.
  • Managed EUC technology maintenance involving Windows OS, Microsoft Office Suite, and remote desktop solutions.
  • Implemented ITIL methodologies to streamline incident response operations, reducing response time by 15%.
  • Oversaw user account management to maintain compliance with corporate security protocols.
  • Collaborated with cross-functional teams to deploy innovative IT systems.

Senior IT Systems Administrator

Wipro Limited
Hyderabad
03.2020 - 02.2025
  • Ensured high-quality technical assistance for clients.
  • Installed and purchased software for clients at Change Healthcare.
  • Handled the licensing requirements for various software applications, including Microsoft products and Toad for Oracle.
  • Ensured seamless and user-friendly interactions for end-users.
  • Diagnosed software issues and implemented solutions.
  • Coordinated smooth execution of license renewals.
  • Ensured timely software updates to maintain system efficiency.

Senior Technical Support Executive

Tech Mahindra
Hyderabad
12.2018 - 12.2019
  • Offered comprehensive tech aid to Australia's Telstra internet services.
  • Diagnosed and resolved technical issues through remote assistance tools.
  • Facilitated assistance with hardware issues.

Senior Sales Executive

Intelenet Global Services
Hyderabad
08.2015 - 09.2018
  • Consistently outperformed personal sales targets, aiding in meeting corporate sales objectives.
  • Developed targeted strategies leading to increased deal closures.
  • Built long-lasting client relationships by comprehending unique requirements.
  • Addressed customer concerns quickly, ensuring consistent satisfaction levels.
  • Kept current with company products, services, and industry trends.

Education

B.Com - Commerce

Osmania University
Hyderabad
04-2014

Skills

  • Desktop Technical Support
  • Software installation
  • Software License Management
  • End User Support
  • IT System Administration
  • IT Support Services
  • Technical Troubleshooting

Hobbies and Interests

I enjoy going on vacations.

Projects

Proven track record of reducing average resolution time by 20%., Deployed, configured, and maintained EUC technologies including Windows OS, Microsoft Office Suite, and remote desktop solutions., Demonstrated strong knowledge of ITIL framework resulting in 15% decrease in incident response time., Managed user accounts, permissions, and access controls in adherence to company policies and security standards., Collaborated with cross-functional teams to successfully implement IT initiatives and seamlessly integrate new technologies.

Languages

  • Telugu
  • Hindi
  • English

Total Work Experience

8 Years 0 Month

Timeline

System Engineer, System Administrator, EUC Support

Wipro Limited
03.2020 - 02.2025

Senior IT Systems Administrator

Wipro Limited
03.2020 - 02.2025

Senior Technical Support Executive

Tech Mahindra
12.2018 - 12.2019

Senior Sales Executive

Intelenet Global Services
08.2015 - 09.2018

B.Com - Commerce

Osmania University

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Rajesh PasupulaIT Support